Player rebooting on NVIDIA Shield when play button pressed

Plex Players Player Betas
1

Server Version#: 1.15.4.919
Player Version#: 7.14.0.9809
Plex Media Server Logs_2019-04-13_09-14-25.zip (4.9 MB)

Hello,
On my Nvidia Shield over the past couple of days I have a situation where sometimes when I push play for a movie or TV show the Plex Player will restart. It doesn’t do it every time, sometimes it plays straight away, others I will have to try and play the material 3 or 4 times before it plays with the player restarting every time.

Logs attached. Critical time is 1930 12/04.

Thanks

2

We will need the device logs to investigate that one: https://support.plex.tv/articles/201573117-android-android-tv-fire-tv-logs/?_ga=2.122200907.1947532052.1554809747-595658135.1490137269

3

Hey @SamFromPlex.

Log attached. I recreated the fault before taking the log, around 10:05 13/04 . Trying to play the Movie ‘Airplane’.

NVIDIA Shield Log.zip (318.3 KB)

Edit: And just thought I’d also attach the server logs form the same time as that fault at 10:05 13/04

Plex Media Server Logs_2019-04-13_10-29-04.zip (5.1 MB)

1 Like
4

Can you please try this build if you can get it installed on your device: https://artifacts.plex.tv/android-experimental/7.14.0.9923-7085a322/PlexForAndroid-7.14.0.9923-7085a322-Arm64v8aGooglePlayStdExo.apk

5

Hello @SamFromPlex,

I have installed this version and so far testing has proved okay. No app crashes.

6

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