Playing TV Shows

I have a Apple TV4 and playing TV Shows downloaded from this user S.W.A.T.2017.S06E12.1080p.HEVC.x265-MeGusta[eztv.re].mkv and does not play, is it an issue with codecs? related to Plex or Apple TV? I don’t think it is the Apple TV as playing the file from my NAS unit using VLC works fine

Below is the information of the file

General
Unique ID : 114098952751420744669092059113401626286 (0x55D6A8B26FA32C8AA01C606CCDF82EAE)
Complete name : F:\US TV Shows\S.W.A.T (2017)\Season 6\S.W.A.T. (2017) - 6x12 - Addicted.mkv
Format : Matroska
Format version : Version 4
File size : 446 MiB
Duration : 42 min 23 s
Overall bit rate : 1 472 kb/s
Writing application : Lavf58.76.100
Writing library : Lavf58.76.100
ErrorDetectionType : Per level 1

Video
ID : 1
Format : HEVC
Format/Info : High Efficiency Video Coding
Format profile : Main 10@L4@Main
Codec ID : V_MPEGH/ISO/HEVC
Duration : 42 min 23 s
Bit rate : 4 442 kb/s
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 23.976 (24000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 10 bits
Bits/(Pixel*Frame) : 0.089
Stream size : 1.32 GiB
Writing library : x265 3.5+9-bf91444e0:[Windows][GCC 10.2.0][64 bit] 10bit
Encoding settings : cpuid=1111039 / frame-threads=3 / numa-pools=12 / wpp / no-pmode / no-pme / no-psnr / no-ssim / log-level=2 / input-csp=1 / input-res=1920x1080 / interlace=0 / total-frames=0 / level-idc=0 / high-tier=1 / uhd-bd=0 / ref=1 / no-allow-non-conformance / no-repeat-headers / annexb / no-aud / no-eob / no-eos / no-hrd / info / hash=0 / no-temporal-layers / open-gop / min-keyint=23 / keyint=250 / gop-lookahead=0 / bframes=3 / b-adapt=0 / b-pyramid / bframe-bias=0 / rc-lookahead=5 / lookahead-slices=6 / scenecut=0 / hist-scenecut=0 / radl=0 / no-splice / no-intra-refresh / ctu=32 / min-cu-size=16 / no-rect / no-amp / max-tu-size=32 / tu-inter-depth=1 / tu-intra-depth=1 / limit-tu=0 / rdoq-level=0 / dynamic-rd=0.00 / no-ssim-rd / no-signhide / no-tskip / nr-intra=0 / nr-inter=0 / no-constrained-intra / strong-intra-smoothing / max-merge=2 / limit-refs=0 / no-limit-modes / me=0 / subme=0 / merange=57 / temporal-mvp / no-frame-dup / no-hme / no-weightp / no-weightb / no-analyze-src-pics / deblock=0:0 / no-sao / no-sao-non-deblock / rd=2 / selective-sao=0 / early-skip / rskip / fast-intra / no-tskip-fast / no-cu-lossless / no-b-intra / no-splitrd-skip / rdpenalty=0 / psy-rd=2.00 / psy-rdoq=0.00 / no-rd-refine / no-lossless / cbqpoffs=0 / crqpoffs=0 / rc=crf / crf=23.0 / qcomp=0.60 / qpstep=4 / stats-write=0 / stats-read=0 / ipratio=1.40 / pbratio=1.30 / aq-mode=1 / aq-strength=0.00 / cutree / zone-count=0 / no-strict-cbr / qg-size=32 / no-rc-grain / qpmax=69 / qpmin=0 / no-const-vbv / sar=1 / overscan=0 / videoformat=5 / range=0 / colorprim=1 / transfer=1 / colormatrix=1 / chromaloc=0 / display-window=0 / cll=0,0 / min-luma=0 / max-luma=1023 / log2-max-poc-lsb=8 / vui-timing-info / vui-hrd-info / slices=1 / no-opt-qp-pps / no-opt-ref-list-length-pps / no-multi-pass-opt-rps / scenecut-bias=0.05 / hist-threshold=0.03 / no-opt-cu-delta-qp / no-aq-motion / no-hdr10 / no-hdr10-opt / no-dhdr10-opt / no-idr-recovery-sei / analysis-reuse-level=0 / analysis-save-reuse-level=0 / analysis-load-reuse-level=0 / scale-factor=0 / refine-intra=0 / refine-inter=0 / refine-mv=1 / refine-ctu-distortion=0 / no-limit-sao / ctu-info=0 / no-lowpass-dct / refine-analysis-type=0 / copy-pic=1 / max-ausize-factor=1.0 / no-dynamic-refine / no-single-sei / no-hevc-aq / no-svt / no-field / qp-adaptation-range=1.00 / scenecut-aware-qp=0conformance-window-offsets / right=0 / bottom=0 / decoder-max-rate=0 / no-vbv-live-multi-pass
Default : Yes
Forced : No
Color range : Limited
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.709

Audio
ID : 2
Format : E-AC-3
Format/Info : Enhanced AC-3
Commercial name : Dolby Digital Plus
Codec ID : A_EAC3
Duration : 42 min 23 s
Bit rate mode : Constant
Bit rate : 192 kb/s
Channel(s) : 6 channels
Channel layout : L R C LFE Ls Rs
Sampling rate : 48.0 kHz
Frame rate : 31.250 FPS (1536 SPF)
Bit depth : 32 bits
Compression mode : Lossy
Stream size : 58.2 MiB (13%)
Language : English
Service kind : Complete Main
Default : Yes
Forced : No

Text
ID : 3
Format : ASS
Codec ID : S_TEXT/ASS
Codec ID/Info : Advanced Sub Station Alpha
Duration : 41 min 45 s
Bit rate : 116 b/s
Frame rate : 0.479 FPS
Count of elements : 1201
Compression mode : Lossless
Stream size : 35.5 KiB (0%)
Title : English (United States)
Writing library : Lavc58.134.100 ssa
Language : English
Default : Yes
Forced : No

H265 HEVC MKV doesn’t work but H265 HEVC MP4 does
Can someone please explain?

From what I have been reading I should be upgrading my Apple TV 3 to Apple TV 4K for H265 support, I still don’t understand why it played a H265 HEVC MP4 without any issues

If it plays the h.265 as an mp4 the problem is not HVEC.

I don’t have any Apple devices so I"m just taking a guess here, but…

In the settings on the Plex app on the tv check to see if you have Allow Direct Stream enabled

I think Apple doesn’t like mkv’s. This would require Plex to direct stream the video instead of direct play it.

Direct Stream

If an app tells the Server that it is capable of handling the video and audio streams in the source file, but it can’t handle the file container (.mkv, .avi, etc), the server will copy the streams into a new compatible container and send that to the app. There’s a little more work required by the server, but not a lot.

My Bad, I have the Apple TV HD 4th Generation (A1625)
I don’t have a setting called Direct Stream only Direct Play that is On and tried turning it Off
This model supports

Video Formats

  • HEVC SDR up to 1080p, 30 fps, Main/Main 10 profile
  • H.264 video up to 1080p, 60 fps, High or Main Profile level 4.2 or lower
  • H.264 Baseline Profile level 3.0 or lower with AAC-LC audio up to 160 Kbps per channel, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats
  • MPEG-4 video up to 2.5 Mbps, 640 by 480 pixels, 30 fps, Simple Profile with AAC-LC audio up to 160 Kbps, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats

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