I’m very new to all of this. I use PlayOn Cloud to record programs in the cloud. I have 1.5 Mb DSL at our place so it’s best to have video recorded in the cloud and then download at night. I recently purchased a Synology 218+ and have installed Plex Media Server. I manually move the downloaded MP4 files to Plex folders on the 218+. They show up just fine and play without a problem on all Plex clients on my Xbox One and iPad. The do NOT play on my Apple TV. When I click on the play button, nothing at all happens. No error message, no nothing. What’s different about the Apple TV that it won’t play like the other devices?
Thanks!
When I click View XML, a new window opens but nothing is displayed.
I’ll get a .zip file in a few hours.
Pete
You must be using Safari, right?
Do a CTRL-click on the seemingly empty white page and ‘view source code’
<?xml version="1.0" encoding="UTF-8"?>
<MediaContainer size="1" allowSync="1" identifier="com.plexapp.plugins.library" librarySectionID="2" librarySectionTitle="TV Shows" librarySectionUUID="15e079c6-7668-4d0f-9558-8466e75ef643" mediaTagPrefix="/system/bundle/media/flags/" mediaTagVersion="1531970186">
<Video ratingKey="91" key="/library/metadata/91" parentRatingKey="85" grandparentRatingKey="84" guid="com.plexapp.agents.thetvdb://329089/2/6?lang=en" librarySectionTitle="TV Shows" librarySectionID="2" librarySectionKey="/library/sections/2" type="episode" title="s02e06 Outer Darkness" grandparentKey="/library/metadata/84" parentKey="/library/metadata/85" grandparentTitle="Ozark" parentTitle="Season 2" contentRating="TV-MA" summary="An FBI search of the Snells' field yields a surprise. Playing hardball, Agent Petty questions Wilkes. The Byrdes mourn a loss." index="6" parentIndex="2" year="2018" thumb="/library/metadata/91/thumb/1536185940" art="/library/metadata/84/art/1536185941" parentThumb="/library/metadata/85/thumb/1536185941" grandparentThumb="/library/metadata/84/thumb/1536185941" grandparentArt="/library/metadata/84/art/1536185941" duration="4021187" originallyAvailableAt="2018-08-31" addedAt="1536185808" updatedAt="1536185940">
<Media videoResolution="720" id="51" duration="4021187" bitrate="2005" width="1280" height="720" aspectRatio="1.78" audioChannels="2" audioCodec="aac" videoCodec="h264" container="mp4" videoFrameRate="24p" optimizedForStreaming="0" audioProfile="lc" has64bitOffsets="0" videoProfile="high">
<Part accessible="1" exists="1" id="51" key="/library/parts/51/1536136489/file.mp4" duration="4021187" file="/var/services/homes/plex/TV Shows/Ozark/Season 02/Ozark - s02e06 Outer Darkness.mp4" size="1007591788" audioProfile="lc" container="mp4" has64bitOffsets="0" hasThumbnail="1" indexes="sd" optimizedForStreaming="0" videoProfile="high">
<Stream id="148" streamType="1" default="1" codec="h264" index="0" bitrate="1805" bitDepth="8" chromaLocation="left" chromaSubsampling="4:2:0" frameRate="23.997" hasScalingMatrix="0" height="720" level="31" profile="high" refFrames="4" streamIdentifier="1" width="1280" displayTitle="Unknown (H.264 High)" />
<Stream id="149" streamType="2" selected="1" default="1" codec="aac" index="1" channels="2" bitrate="199" profile="lc" samplingRate="44100" streamIdentifier="2" displayTitle="Unknown (AAC Stereo)" />
</Part>
</Media>
<Director id="306" filter="director=306" tag="Phil Abraham" />
<Writer id="307" filter="writer=307" tag="Ning Zhou" />
<Extras size="0">
</Extras>
</Video>
</MediaContainer>
I hope this is all here.
Pete
Okay, this is weird. On the Plex Client on my ATV, I was trying to run settings by swiping the remote to the left. The side menu pops up and selecting settings does nothing. I tried several other items on the menu like TV Shows and also nothing. After selecting a few things that do work, I went back to TV Shows. I selected one from there and it played. Up until this point, I was selecting TV shows that were listed above Plex on the ATV main menu. They didn’t work from there but seem to be working fine this way. I see there’s a server update for the Synology. I’m going to do that and see what shakes out. Thank you for your help.
Pete
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