Where do you post BUGS/ERROR reports?
E.G. I’m having a very troublesome problem: “Unable to upload subtitle file” in the Plex web player - and ‘search’ does NOT return any subs which are correctly SYNCed - and plex-web does not allow you to adjust timing.
Please help.
Add external subtitles to the same directory as where the movie is located. Pay attention to Plex’s naming and organization guidelines (Media Preparation), specifically, .Local Media Assets - Movies.
After adding the external subtitle file, you may have to refresh the movie’s metadata or re-analyze the movie so Plex will pick up the new file.
Example:
/Movies
/Avatar (2009)
Avatar (2009).mkv
Avatar (2009).eng.ass
Sorry, friend - thanks for replying: I thought I made it clear - I am in Brisbane running firefox/web player. I have the subtitle file, downloaded from a website on MY hard drive…
The sub file has the correct/corrected sync (by a Python app I wrote)… I save the .SRT file as a UTF-8 (as required).
The MKV Movie is on the server, in Sydney (1000Kms away).
I select ‘Upload’ in the subtitle ‘menu’ in firefox.
I get the ‘cannot upload’ message in my web browser
After I drag n drop the sub file.
No further explanation is available.
It should work - and doesn’t.
WHERE is a usable Support/bug report? I’d like to hear from Plex support.
Hundreds of people have reported sub problems without any visible response from the Plex people.
It seems Plex has little or no usable support.
I think I’m going to move to a different app. This is stupid - and I’ve wasted enough time.
Gotcha. I agree subtitles & Plex definitely do not always play nice together. Just offering an alternative if you’ve a way to put the file on the server outside of Plex (ftp, web upload, etc).
FYI, Subtitle Edit, https://www.nikse.dk/, is a nice app for handling subtitles. Can translate between formats, adjust timing, etc.
Cheers.
I have no way to do this- I have no access to the server, unfortunately.
The problem is that the Plex web player should handle subs correctly - and doesn’t.
There should be a way to ‘talk’ to Plex support and apparently there isn’t.
Thanks for the post.
I can upload subtitles using Chrome, but only if the Plex server owner/admin. If I use another user account, then I do not have permission and receive the “unable to upload” message (PMS 1.15.2.793 on Synology DS918+). Also, I’m doing this locally, not remotely. No idea if that makes a difference.
WRT support, the forum is it. You’ll see Ninjas, which are “Super Users” of sorts (unpaid volunteers) with access to more info than just regular users (like you & me). You’ll also see Plex Employees and Team Members (also employees?). There is no phone line / chat / etc direct to support.
In case you’re curious, Plex Pass does not provide access to any higher level of support, faster replies on the forum, etc. It does provide some additional capabilities, unlocks the mobile apps, etc Details: https://support.plex.tv/articles/202526943-plex-free-vs-paid/
Thank you for the info.
I am using firefox.
I guess I shd try chrome.
I can log in as admin (remotely).
It’s a pity that the Message is not a bit more informative… a user has no idea WHY the upload fails.
I appreciate your assistance.
It is in Plex Web, hosted version, when you choose subtitles. It is not specific to Firefox. I’m using Chrome.
This was the first I’ve seen of it. I did not see it mentioned in any Plex Web announcement.
It works for uploading SRT subtitles (the only type I tried). The subtitles are not uploaded to the same folder as the movie. I haven’t searched, but guessing they’re in the same location as where the “Search…” function puts them.
Thanks for the reply.
But as I posted elsewhere this works IF I’m using chrome. It does NOT work if I’m using Firefox.
Weird.
Sorry, mate.
What’s the OP?
Thanks (ohhhh!)
I AM the OP in this instance.
Thanks to all for trying to assist - much appreciated.
I have no idea what the + and _ buttons mean? Neither appear to allow me to sync subs with movie.
Doers Minus mean the subtitles will appear earlier than if timing is not adjusted? Does Plus mean they will be delayed and appear later?
Or is the opposite (supposed) to be true.
As I said: Neither appear to do much - even with high values.
I give up. Very frustrating.
If developers could access the file (mentioned here somewhere…)and try to get subtitles to sync that might help
MKVToolNix can adjust the delay for a subtitle track.
Personally, I prefer SubtitleEdit. In addition to adjusting timing, it has editing capabilities, can convert between multiple formats (including OCR for VOBSUB/PGS to text formats), can translate between languages (using Google or Microsoft translators), and other capabilities.
============================
THANKS FOR THE RESPONSE…
RE:
"I believe you can also use MKVToolNix to add/remove a delay to the subtitle. I have not tried it though, I do not use subtitles.
=====
Thanks but your advice only helps , if I have found a matching SUB download it to my computer, can manipulate/correct it and then successfully Upload it. This is rarely the case.
pLEX DEVELOPERS HAVE MADE AN EFFORT TO FIX SUBTITLES (oops)
Even if I managed to find a matching subtitle -or at least one with claims to be, the PLEX WebApp upload often fails with an ‘unable to load’ error message.
There remains a cpl of problems:
subtitle sync can only be adjusted in 50 Millisec intervals(and requires a lot of button pushing) - There is no feature which allows a user` to enter a Sub delay/speed increase - or to allow the user to set the sync in larger increments - say 500Ms. This should be trivial- about 10 lines of code.
Sub adjusting buttons seem to work backwards:Use the minus button when subtitles appear too early and Plus values when they appear too late (logically/intuitively it should be the other way around- (Plus when you want subs later and minus when you want them to appear earlier) and at 50 Ms it takes a lot of trial and error (and button pushing)to get them in sync.
I enclose a screen grab showing how GOMPlayer handles the problem.
In order left to right:
Open,
Save,
Subs .500Msec Slower (Subs appear later),
Subs 500Msecs faster ( (Subs appear Sooner),
RESET entire sync to current position,
Find current sync,
AUTOmove to current,
± change Text sizes.
Regards to all,
Wayne T
PS You may note that I appear to be posting under two identities. This is not an attempt to obscure, but rather an artifact arising out of the 3 or 4 Gmail/google a/cs I use.
My apologies for any confusion.
Regards,
SemiGeniusOz, WayneTiMagic
Hardly:they could simply change the existing code in two trivial ways: Label Minus as ‘subs earlier’. the plus as ‘subs later’ and use 500 millisecond increment and decrement.
And no, it’s not just for me, it’s for all the people who.have had subtitle outa Sync problems whether they have posted about it here or not (a typical ratio is about 100 ppl who have a problem to one person who posts about it.
The subtitle sync problem is a universal problem when one is trying to play Movies with subtitle.
I’m an old programmer and in an unfamiliar IDE/API environment with an unfamiliar language (Python) , I managed to correct the sync in the subtitle files I found and downloaded. Took about 2 hrs.
A bug/problem still arises when I attempt to use Plex’s UPLOAD’ subtitle feature to UPLOAD the corrected files and I get a ‘can’t upload’ message From the unfriendly tone I infer that you are not an experienced Developer, you are taking my comments personally. Mine were not.personal.
They were bug reports AND suggested fixes or features from a highly experienced programmer. At the time of my first post, Plex’s subtitle handling was very poor. It has now improved dramatically - and I thank the developers for their efforts. I simply suggest that more can be done.
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