Plex 3.109.2 Direct Play Freezing Video

Plex Players Smart TVs
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Server Version#: 1.16.4.1469 running on Windows Server 2016
Player Version#: Plex for Samsung 3.109.2 / Tizen 2.4.0

Server Logs: Plex Media Server Logs_2019-08-18_22-07-29.zip (1.3 MB)

I tried the following in trouble shooting:
Direct Stream = Seems to be fine no freezing
Transcoding = Seems to be fine no freezing
Direct Play = Freezing need to exit and start video again, or wait a while the screen will go black say buffering and start again. This did not happen before the latest app update.

I have uninstalled the app and reinstalled it as well. Also unplug the TV to clear cache same issue.

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Any update on this issue?

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  1. The latest supported Plex app for Tizen is version 4.1.1. Consider upgrading.
  2. There was a bug with server version 1.16.4.X which was talked about in many threads. Upgrade to 1.16.5.1554.
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Thanks for the info

  1. I did upgrade to 4.1.1 and the problem persisted.
  2. I also did a server update the one right before 1.16.5.1554 and problem persisted. However a I just saw and applied 1.16.5.1554 to my server. I will test when I get home and if the problem persists I will upload the logs again.
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1.16.5.1488 was reported as still having a problem. 1.16.5.1554 fixed the issue for many. Good luck.

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So far so good with the latest server update.

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