My Plex Account was Hacked and I need assistance to get it back

I received an email about 9 days ago saying that the email associated with my plex account had been changed. I didn’t change it, and I don’t recognize the new email address.

I didn’t see this notification email till today, when i searched my emails after not being able to access my plex account. Its too late apparently to use to “revert” email. So i need some help from someone at Plex. Please contact me!

My e-mail is kyleacooper@gmail.com, there is 2 e-mails listed below that are on my plex but not associated with my account.

mekhikhodgey@gmail.com
hongson1812@gmail.com

Please create a ticket with our Accounting/Billing team here:
https://www.plex.tv/contact/?option=plex-pass-billing

A ticket has been created. Thank you for your help.

Dane,

I do appreciate your assistance. Just to set my expectations, what is the average cycle time for a ticket?

Thanks,

Kyle

Normally a work day, but sadly it’s vacation time, so lot’s of people are out between Christmas and New Years eve

Thank you!

Please check DM!

Plex stole my PLEXPASS ACCOUNT. I bought it in the beginning days. Had it setup and working great. I retired, moved had my pc in storage for years and took it out recently to set up again. And I can’t login either online. Although I am logged in locally with the same account they (Chrissy), say is not the correct password. I gave him my zipcode only one I had for 30 years. + 3 credit cards again the only ones I ever had. And pissy keeps saying not the one on file.
F OFF PLEX! PIECE OF POOP!
PLEX SUCKS!
I’M SURE YOU WILL DELETE THIS TOO CAUSE THERE IS NO TRUTH IN YOU!

@mmove7

Language please!

When said, you’ll also need to contact our Accounting/Billing team here:

https://www.plex.tv/contact/?option=plex-pass-billing

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