I am trying to set up Plex to work with Alexa. Alexa can detect the server and players OK. She is definitely getting data from my server. But the media never plays, on any of my players. I have tried the Android app, the Plex for Windows app and the Plex Media Player app, all of them perform the same, they just sit there waiting for input, Alexa says she is playing the movie and even says enjoy the movie, but nothing plays at all. I can ask her to suggest something to watch and she will read out an item from my Media Server, but ask her to play it, again, she says she is playing it, but nothing happens.
Been trying this for hours to no avail, tried messing with network settings and the like, nothing changes. I am an IT support tech by trade so Iām pretty versed with network settings. But it just doesnāt work.
Iāve seen a few more topics here which mention the same issue but I havenāt seen any plex staff acknowledge the problem, they seem to focus on other parts of the topics Iāve seen which demonstrate the exact same behavior Iām seeing and these topics have been open since June with no tackling at all of this root issue.
Please can this be fixed or if there is some port or anything which will resolve it?
Server Version#:1.21.1.3830
Player Version#:Plex for Windows: 1.25.0.1511-47afccd4 and Plex Media Player: 4.29.2 and Plex for Android 8.11.0.22186 (a1b8a7fb)
Such a shame, this has now been here for 11 days. 3 people have commented to the same problem, yet still no word at all from Plex support. Come on guys, I used to be a plex pass subscriber for about a few yeras if I remember right and I was going to start it back up again soon, only changed due to some money issues one time, but if I canāt get support then I donāt see much point. Iāve never once asked for any Plex support, now I think Iāll get all modern like everyone else and get on the Alexa vibe, and Iām finding lots of it seems to have really poor support. No idea why, I mean even to say, we are sorry there is a problem, we are aware but currently do not know ourselves what the issue is. Just take a bit of ownership
I work in IT support, people just donāt want to be ignored, they can deal with things not being perfect, as long as there is communication, it goes a long way.
OK so weāre one month into this thread. Not one member of Plex staff has even pretended to address this. This has been on MANY threads now, what is the point of this forum if no staff are going to help? Really disappointed with this
Hereās a theory, I wonder if this was getting around the Android appās need for paying for Plex Pass so they disabled it?
If that is the case, just tell us, thatās a perfectly fine reason.
Oooh staff, this looks promising. Also @TDA itās working fine for most of your players apart from your Shield. OK now I am confused as most of us seem to just have it not working at all with Alexa so its not a blanket not working for all. Interestingā¦
Hereās hoping @anon18523487 can help
I am having the same problem. I have plex server running on a freenas 11.3 jail. Plex is enable and authorized on alexa. I say āAlexa, please ask Plex to play Blind Faithā. Alexa responds by telling me that I have one plex server which will be the default and is starting to play āBlind Faithā. I wait and wait and waitā¦
This was working fine for about a week and it would play. Stopped playing over alexa echos two days ago.
