Plex Alexa Skill stops playback after a few seconds — HA Add-on, multiple Echo devices (2026)

Plex Players
1

Server Version: 1.42.2.10156 (Home Assistant Add-on 4.0.0)
Devices: Amazon Echo (4th gen), Amazon Echo Pop
Platform: Home Assistant OS 17.1, HP t620, amd64

The Plex Alexa Skill stops playback after a few seconds on all Echo devices. This happens consistently on both an Echo 4th gen and an Echo Pop. Playing via the Plex app in a browser or via the FireTV works perfectly — so the server and library are fine.

What I have tried:

  • Disabled and re-enabled the Plex skill in the Alexa app
  • Re-linked the Plex account after enabling 2FA
  • Renewed the server token (logged out and back in via Plex Web)
  • Cleared the token cache inside the Plex container
  • Verified remote access is working (port 32400 forwarded, green status in Plex)

What the server logs show:

  • Plex is streaming correctly — timeline updates are coming in from Alexa every ~10 seconds
  • The stream is terminated on the Alexa side, not by Plex
  • Repeated entries: “Unable to find client profile for device; platform=Alexa, platformVersion=, device=Alexa, model=”
  • ViewStateSync logs show “No user tokens found; stopping” periodically

Based on previous threads (April and June 2025), this appears to be a recurring issue on the Plex backend side that requires a server-side restart of the Alexa infrastructure. The problem affects multiple users and multiple Echo device generations.

Could the backend systems that handle Alexa be restarted again? Many thanks — @BigWheel

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Pretty sure this was a me too. I’ve been using the Plex Alexa Skill for years with my Echo Shows (models VN940Q and MW46WB - think they’re first gen Spot and Show respectively).

Not sure if related, but I’ve found that in the past week my Echos have switched from streaming content from my Plex via the internet to via the local wifi. My Plex server and Echos are on the same network. I had to create a firewall rule to allow this in my home router.

Problem was:

  • I ask Alexa to play a song/artist/album
  • Song name and artist show as normal
  • Plex webui –> Activity page shows song being played as normal
  • No audio.

Not sure if this is the same, as playback of music never audibly starts whereas you said yours stops after a few seconds. But maybe relevant.