Plex Skill, Alexa+ and Echo dots

General Discussions
1

Hello,

I have an echo dot, dot max and Alexa+

I purchased both dots using my USA account.

I have them physically located with me in France.

Both dots are connected to my Amazon USA account.

I run a WD my cloud ultra ex2 to house my music library and Plex.

I am using the Alexa Plex skill to use voice commands to stream my music library

When I tell Alexa to tell Plex to stream music, it starts fine, but after about 2 hours it stops, disconnects from Plex.

When it is playing a specific playlist, it does the same thing.

When it is playing the Music Library it does the same thing.

When it is playing successfully, I see the REMOTE connection to my Plex server on the Plex dashboard

When it stops playing, the remote connection disappears.

My home network is stable

Both devices stream music from Amazon music non-stop

Why does it, Alexa+/Plex Skill, need to issue a remote connection when the music is on my home network?

How do I prevent Alexa+/Plex skill from disconnecting after ~2 hours?

Thank you,

2

I’m not sure why the connection breaks after 2 hours, so let’s work on the first question and that might fix the second.

The “remote” connection is likely caused by your server being on a different “subnet” or network than the one the server is on. Find the IP address of the server, and the IP address range of the wifi router that the Alexa devices connect to (It’s hard to find the actual IP of the device, but all we care about is the subnet network that they connect to). If these networks are different, then Plex thinks “AH! This connection is remote!” and applies all remote connection restrictions.

Without a Plex Pass, you cannot modify a setting that allows you to designate separate subnets as still being local (a restriction added due to Plex demanding money for remote streaming). Your best bet will be to find out why your network separates out the wifi network and your physical network into different subnets, and try to put them together.