Question for( ChuckPa) I was told you may be able to help me with my issue. I am using Synology Nas DS920+ as my Plex server. When using my plex application I don’t see nas I have to restart the nas or stop and start the plex server on the nas before I see the DS920+ again for short while. Thank you Jonas .
Jonas,
DSM 6 or DSM 7?
Can you stop Plex, dig down into it (to where you see the ‘Logs’ folder) and Right-click it and “Compress to Logs.zip” ?
Next, download to your computer and upload here so I can see what’s happening
Using DSM7
Logs.zip (2.3 MB)
Well this is interesting… 
You have all your log files filled with bad media or bad codec (Same message in all files)
Dec 04, 2022 02:05:24.458 [0x7f1752077b38] INFO - /volume1/@appstore/PlexMediaServer/Plex Media Server
Dec 04, 2022 02:05:24.456 [0x7f1747eecb38] ERROR - [Req#126fae/Transcode/353616c4-6f9e-490a-a2e3-12fb2ef79cd8/415b130e-f735-4235-a873-e13a23427fdc] [aac @ 0x7ff0fb373b40] channel element 0.0 is not allocated
Dec 04, 2022 02:05:24.456 [0x7f174765cb38] ERROR - [Req#126faf/Transcode/353616c4-6f9e-490a-a2e3-12fb2ef79cd8/415b130e-f735-4235-a873-e13a23427fdc] Error while decoding stream #0:1: Invalid data found when processing input
Dec 04, 2022 02:05:24.456 [0x7f1747459b38] ERROR - [Req#126fb0/Transcode/353616c4-6f9e-490a-a2e3-12fb2ef79cd8/415b130e-f735-4235-a873-e13a23427fdc] [aac @ 0x7ff0fb373b40] channel element 0.0 is not allocated
Dec 04, 2022 02:05:24.457 [0x7f1747eecb38] ERROR - [Req#126fb1/Transcode/353616c4-6f9e-490a-a2e3-12fb2ef79cd8/415b130e-f735-4235-a873-e13a23427fdc] Error while decoding stream #0:1: Invalid data found when processing input
Dec 04, 2022 02:05:24.457 [0x7f174765cb38] ERROR - [Req#126fb2/Transcode/353616c4-6f9e-490a-a2e3-12fb2ef79cd8/415b130e-f735-4235-a873-e13a23427fdc] [aac @ 0x7ff0fb373b40] channel element 0.0 is not allocated
Dec 04, 2022 02:05:24.457 [0x7f1747459b38] ERROR - [Req#126fb3/Transcode/353616c4-6f9e-490a-a2e3-12fb2ef79cd8/415b130e-f735-4235-a873-e13a23427fdc] Error while decoding stream #0:1: Invalid data found when processing input
Dec 04, 2022 02:05:24.458 [0x7f1747eecb38] ERROR - [Req#126fb4/Transcode/353616c4-6f9e-490a-a2e3-12fb2ef79cd8/415b130e-f735-4235-a873-e13a23427fdc] [aac @ 0x7ff0fb373b40] channel element 0.0 is not allocated
Dec 04, 2022 02:05:24.458 [0x7f174765cb38] ERROR - [Req#126fb5/Transcode/353616c4-6f9e-490a-a2e3-12fb2ef79cd8/415b130e-f735-4235-a873-e13a23427fdc] Error while decoding stream #0:1: Invalid data found when processing input
Any idea which file is causing the problem?
I’m new to all this , just bought my nas about two to three months. What do you think I should do to correct this issue? Thank you Jonas
Can you, by process of elimination or otherwise, identify what was happening the moment it went out?
Were you or someone else playing something ?
What I’m trying to do is figure out if it’s a file or PMS itself
If you can play other files OK then that’s one thing.
If you can’t play any, that’s another.
Restarting doesn’t help us here since the logs are already wiped.
Another way to diagnose – Are there any audio problems with what’s playing ?
I don’t think I have an issue playing media or with audio, it all plays ok. Live TV plays ok. Just not able to see the nas after a while unless I restart the nas or stop and restart plex server on the nas.
I presumed this happens only after running overnight.
Is this incorrect ?
Yes overnight! Should I delete everything and start all over?
Deleting everything and starting over isn’t going to confirm you have a bad media file nor will we find it.
At this point, we need to first confirm this happens when PMS is analyzing your media
If we can confirm that, next we can look at WHAT it analyzed and get an idea where things are happening.
At some point, it will come down to trying to play each file (or analyze each file) until we recreate the error.
For now, in Scheduled Tasks, turn Deep Analysis OFF and save
Let’s confirm the error is happening when it’s trying to do that.
Ok, I will try that , thank you.
When there’s bad media somewhere, it’s a pain. It can be the smallest thing that VLC or another app will skip right over by dropping the data but PMS (FFMPEG) isn’t as forgiving.
If the codecs are bad, we’ll figure that out right away but you’d probably have also discoverd things won’t play so bad codecs is very unlikely at this point.
I did the step you told me to do, turn the deep analysis off and apply. No luck still doing same thing. What now? Thank you Jonas
Logs (1).zip (1.7 MB)
Grab the logs please.
Maybe we’ll get lucky and see the file(s) it’s complaining about / causing problems.
I had another case today where PMS can’t find audio in the file
Logs files sent.
Logs (1).zip (1.7 MB)
I thought getting a nas would make it easier for myself. So much for that!
Any good feedback on file logs ?
I’ve been busy … Sorry.
I have found one problem.
Please get your media out of the PlexMediaServer shared folder
Create a shared folder called “Media” or something and put all your files in there
The PlexMediaServer shared folder is visible ONLY so you can:
- Make backups
- Get the logs if you need to in an emergency
It’s VERY fragile. DSM 7 controls it. I do not.
I can’t even control permissions inside the shared folder on DSM 7 anymore
(On DSM 6, I could fix anything automatically. DSM 7 prohibits all that)
Dec 06, 2022 21:27:32.978 [0x7f294e5a4b38] DEBUG - [Notify] Now watching "/volume1/PlexMediaServer/TV Shows/One Day at a Time 1-4"
Dec 06, 2022 21:27:32.978 [0x7f294e5a4b38] DEBUG - [Notify] Now watching "/volume1/PlexMediaServer/TV Shows/One Day at a Time 1-4/Season 01 2017"
Dec 06, 2022 21:27:32.978 [0x7f294e5a4b38] DEBUG - [Notify] Now watching "/volume1/PlexMediaServer/TV Shows/One Day at a Time 1-4/Season 02 2018"
Dec 06, 2022 21:27:32.978 [0x7f294e5a4b38] DEBUG - [Notify] Now watching "/volume1/PlexMediaServer/TV Shows/One Day at a Time 1-4/Season 03 2019"
Dec 06, 2022 21:27:32.978 [0x7f294e5a4b38] DEBUG - [Notify] Now watching "/volume1/PlexMediaServer/TV Shows/One Day at a Time 1-4/Season 04 2020"
Dec 06, 2022 21:27:32.978 [0x7f294e5a4b38] DEBUG - [Notify] Now watching "/volume1/PlexMediaServer/TV Shows/Orange Is The New Black 1-7"
Dec 06, 2022 21:27:32.978 [0x7f294e5a4b38] DEBUG - [Notify] Now watching "/volume1/PlexMediaServer/TV Shows/Orange Is The New Black 1-7/Season 01 2013"
Dec 06, 2022 21:27:32.979 [0x7f294e5a4b38] DEBUG - [Notify] Now watching "/volume1/PlexMediaServer/TV Shows/Orange Is The New Black 1-7/Season 02 2014"
Dec 06, 2022 21:27:32.979 [0x7f294e5a4b38] DEBUG - [Notify] Now watching "/volume1/PlexMediaServer/TV Shows/Orange Is The New Black 1-7/Season 03 2015"
Dec 06, 2022 21:27:32.979 [0x7f294e5a4b38] DEBUG - [Notify] Now watching "/volume1/PlexMediaServer/TV Shows/Orange Is The New Black 1-7/Season 04 2016"
Dec 06, 2022 21:27:32.979 [0x7f294e5a4b38] DEBUG - [Notify] Now watching "/volume1/PlexMediaServer/TV Shows/Orange Is The New Black 1-7/Season 05 2017"
Dec 06, 2022 21:27:32.979 [0x7f294e5a4b38] DEBUG - [Notify] Now watching "/volume1/PlexMediaServer/TV Shows/Orange Is The New Black 1-7/Season 06 2018"
Dec 06, 2022 21:27:32.980 [0x7f294e5a4b38] DEBUG - [Notify] Now watching "/volume1/PlexMediaServer/TV Shows/Orange Is The New Black 1-7/Season 07 2019"
Dec 06, 2022 21:27:32.980 [0x7f294e5a4b38] DEBUG - [Notify] Now watching "/volume1/PlexMediaServer/TV Shows/OZ 1-6"
Dec 06, 2022 21:27:32.980 [0x7f294e5a4b38] DEBUG - [Notify] Now watching "/volume1/PlexMediaServer/TV Shows/OZ 1-6/Season 01 1997"
Dec 06, 2022 21:27:32.980 [0x7f294e5a4b38] DEBUG - [Notify] Now watching "/volume1/PlexMediaServer/TV Shows/OZ 1-6/Season 02 1998"
Dec 06, 2022 21:27:32.980 [0x7f294e5a4b38] DEBUG - [Notify] Now watching "/volume1/PlexMediaServer/TV Shows/OZ 1-6/Season 03 1999"
Dec 06, 2022 21:27:32.980 [0x7f294e5a4b38] DEBUG - [Notify] Now watching "/volume1/PlexMediaServer/TV Shows/OZ 1-6/Season 04 200-2001"
Dec 06, 2022 21:27:32.980 [0x7f294e5a4b38] DEBUG - [Notify] Now watching "/volume1/PlexMediaServer/TV Shows/OZ 1-6/Season 05 2002"
You’re causing all kinds of problems with PMS because you put media where it didn’t belong
ANY idea what this might be at this time?
Is that running maintenance ? 02:05 am?
Dec 06, 2022 02:05:10.365 [0x7f4ab77dfb38] ERROR - [Req#3c02b/Transcode/a7274378-f685-4301-b0b9-8478508565dc/1e225b7a-30f1-4644-a8b1-0091e4d8be90] [aac @ 0x7faa5aae1b40] channel element 0.0 is not allocated
Dec 06, 2022 02:05:10.366 [0x7f4ab7092b38] ERROR - [Req#3c02c/Transcode/a7274378-f685-4301-b0b9-8478508565dc/1e225b7a-30f1-4644-a8b1-0091e4d8be90] Error while decoding stream #0:1: Invalid data found when processing input
Dec 06, 2022 02:05:10.366 [0x7f4ab67b0b38] ERROR - [Req#3c02d/Transcode/a7274378-f685-4301-b0b9-8478508565dc/1e225b7a-30f1-4644-a8b1-0091e4d8be90] [aac @ 0x7faa5aae1b40] channel element 0.0 is not allocated
Dec 06, 2022 02:05:10.366 [0x7f4ab77dfb38] ERROR - [Req#3c02e/Transcode/a7274378-f685-4301-b0b9-8478508565dc/1e225b7a-30f1-4644-a8b1-0091e4d8be90] Error while decoding stream #0:1: Invalid data found when processing input
Dec 06, 2022 02:05:10.367 [0x7f4ab7092b38] ERROR - [Req#3c02f/Transcode/a7274378-f685-4301-b0b9-8478508565dc/1e225b7a-30f1-4644-a8b1-0091e4d8be90] [aac @ 0x7faa5aae1b40] channel element 0.0 is not allocated
It may be running maintenance at two in morning not sure I will check that . I will follow the procedure and instructions you sent. Thank you Jonas
