Android phone and Tablet - Sign in failed. User could not be authenticated

Plex Players Mobile Devices
1

Server Version#: 1.29.2.6364
Player Version#:
I installed the Plex app on my Samsung Galaxy Note 10 and S7 tablet and get the Sign in failed message. Plex Dash works fine. I have the same user name and password. What is going on?

2

That typically means your IP is temporarily blocked for too many failed sign in attempts. Wait an hour and try again. If you use a VPN, turn that off to sign in. You can turn it back on afterwards.

3

Got it. Thanks!

4

Hi, I have the same problem?
Server Version#: Version 4.93.3
Player Version#: Android 9.6.1.34323

Plex is great! I’ve got Plex player running on my Sheild, phone, and laptop. Just got a new tablet and I can’t log in. It keeps showing: “Sign in Failed”, and “User could not be authenticated”.

I’m sure my login credentials are correct. I waited 24 hours+ and tried but still no luck.
How can I check? or Fix?

thanks

5

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