When I try to play any files that have AC3 audio the Andriod TV Plex app immediately throws the following error:
“Playback has stopped because the connection to the Plex Media Server has been lost. Please ensure the server is available and retry.”
All other files appear to work fine from within the Andriod TV app.
If I switch to the web app on the TVs inbuilt browser the file will play without issue.
I am also able to play the file through VLC and Kodi (via the PlexKodiConnect plugin).
The file also plays on my Andriod phone and tablet using the Plex app and the web app on Windows, Linux and Andriod.
I assume this is because the TV does not have the required codecs to play AC3, if so, is there a way to make PMS transcode the audio stream to something the TV can play?
TV: Kogan Agora (Series 8 KU8000) - Andriod TV 5.1 - Client App Version: 6.5.2.2091
Server: Debian 8 VM on ESXI host - 4vcores, 4GB Ram, 50GB HDD Server Version 1.9.2.4285
Client App settings:
Video Quality
Adjust Automatically: Off
Home Streaming: Max
Play Smaller Videos: ON
Audio Quality
Internet Streaming: Origial
Video
Burn Subtitles: Auto
Subtitle Size: Normal
Audio Boost: None
Advanced
Passthrough: Disabled
Allow Insecure Connections: On Same Network
H264: 4.2(Recommended)
Network Logging: ON
Usage Stats: ON
Share Crash Reports: ON
EAC3 files also play without issue.
EDIT: Added software versions
EDIT: I also noticed that when playing on the TVs web browser AC3 audio is transcoded to AAC. Also EAC3 files are being transcoded to AAC when playing files through the web browser and the andriod app.
