Plex App for FireTV crashes for certain videos

Plex Players Streaming Devices
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1

Server Version#: 1.29.2.6364
Player Version#: 9.10.1.36024
Plex Media Server Logs_2022-11-11_09-27-53.zip (3.9 MB)

It does not do it for every title, but it appears to be on 1080p (or higher) videos with DOLBY 5.1 (or DOLBY ATMOS) as the audio. When you select the title, it just crashes the app. Videos play fine via the web browser or iOS apps. Also plays fine on the PC using other software.

I’ve noticed this kind of issue being reported in the past, but doesn’t look like there was much interest in it. I would love some insight on how to proceed.

Thanks.

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