Samsung TV ue43j5502 - plex app stuck on loading screen

Plex Players Smart TVs
1

Server Version#: 1.24.5.5173
Player Version#: 4.63.0

Starting from yesterday app just stopped working on TV, loading screen and it just sits there and then exits after a minute so I can’t reach any app settings on TV.

I’ve tried all settings with network security,

reset smart hub - turn off tv, install smart hub, installed app and still can’t go past load screen.
Is my TV model no longer supported?

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Logs.zip (341.1 KB)

Forgot to upload logs.

3

Got the same issue today, but my app wont close its just stuck at Plex logo screen.

Uninstalled the app, checked the network, reset the TV…still not working

I can move around the app by moving and I ear sound like something is moving in the background but not seeing anything apart from the Plex Logo… Wth…

Samsung tv:

Os version: 1250
Model: UN55KU6290
Software Version: T-JZL6AKUC-1250.2

Plex app version: 5.10.0

4

Same issue here. Server: 1.25.0.5246. KS8000 on 1250 firmware like rere225.

5

Same exact issue… Plex is now broken on Samsung TV as of today.

6

Weird. Mine was working this morning but now it just shows the plex logo.

7

Day is now ruined as I can’t watch any of my stuff on TV… God I hate how we “customers” are actually the beta testers. :frowning:

1 Like
8

Same issue here, just the PLEX logo and nothing more! What is going on?!?!?!

1 Like
9

After several years of no problems, I too all of a sudden and making no change, have just the Plex logo when I start the app. I updated the server and reinstalled the app but still no luck.

Can anyone help me understand what could possibly cause this? I thought that since I have a TV and my own server all on a LAN that nothing could happen to cause this except for a bad software update. How can I check for any updates? Any other ideas on what might be causing this?

Thanks.

10

Same … Everything worked yestrday now it’s totally broken.

Samsung TV

11

I’ve managed to fix it.

  1. Update plex agent on PC to latest version-
  2. Go to plex server in browser and un-authorize everything. - browser, tv.
  3. Uninstall smart hub from tv
  4. Turn off tv - but you need to unplug power cable for hard turn off - since tv actually doesn’t
    restart from scratch if you “power it down” with remote.
  5. Go through smart hub wizard and install latest plex version
  6. Again turn off tv - pull out power cable
  7. Login into plex through your browser
  8. Start plex app - link tv again
  9. In browser optimize libraries for “modern” experience
  10. It should work now.

Kind regards,

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