Server Version#: 1.26.2.5797 (All three Servers)
Player Version#: 7.0.9.7701-ae32f86af-Plex
I purchased a new Roku Soundbar Pro for our house. We currently have four Roku devices in our house, 3 * Roku3, and one Roku4. We added the Soundbar Pro to our main TV in the living room along with the speakers.
Everything worked great on the Soundbar Pro for months until a new Plex release showed up. I first noticed it because it had a different logo on the login screen. Now the Plex app will stop working, generally once or several times per day. The only thing that seems to reset it is to reset the network connection to the Roku itself.
I found this very interesting since all of the other apps on the Roku that require internet work just fine. Hulu, Disney+, and NatGeo all work perfectly fine, but when I launch the Plex app it will either just come up with a black screen with the power icon in the upper left or the last persons pictures saying that it is in “Offline Mode”. Attempting to go back into online mode does not work.
I have removed the Plex app completely and reinstalled it, I have logged completely out of the Plex app and logged back in, and I have done a full factory reset on the Soundbar Pro.
When I reinstall the Plex app it will work fine for a period of time, generally a few hours but once you shut off the Roku and go back in that is when it generally fails. When I log out and back in, that does not seem to help at all. One thing that does seem to work almost every time is going into the Roku, blowing out with Wi-Fi, and resetting it back up with the exact same SSID and password.
I am not sure why this works since the Roku is getting internet connectivity the entire time as evidenced by the fact that ALL of the other streaming services work just fine.
We have three separate Plex servers, all running on Ubuntu, one local in our house and two backup servers located in my office. All three servers are available to the Soundbar Pro and exhibit the same symptoms if logged into that server as the primary server.
The TV itself has the Plex app on it but does not use the Soundbar Pro for the sound output. I would prefer to figure out how to get the Soundbar Pro to work properly or maybe even downgrade the Plex app on the Roku so it will at least work as it did before, but I could not find any information on how to acomplish that.
I am not sure that it matters since the Roku itself never loses network connectivity but we are running a Ubiquiti network and all three APs are the new Long Range Wi-FI6 APs (U6-LR), internet connection is a 500/100 Cox Business account with a static IP, internal switching is a pair of Cisco 3560G switches. DHCP is handled by my primary Cisco switch. We have several VLANs, our primary internal VLAN for household connectivity (phones, Rokus, TVs, etc) is separated from our VOIP VLAN and our security camera VLAN. The Roku in question is on the same VLAN as our local Plex server.
Any help or guidance would be greatly appreciated.
