Plex App will not open on my Synology DS418play

Plex Media Server NAS & Devices
1

Hi,

I installed the media server on my new Synology DS418play and created it as a media server. Over the past few days I have been adding media files to my NAS and sharing them on Plex. This afternoon after installing a number of videos the application crashed and I could no longer access from my package centre. I have tried the following:

1./ Uninstalling and re-installing the app in package centre
2/ Removing the server from my account and then trying to re-install from my laptop
3/ Reviewing the logs for any discrepancies, which I could not find

I am totally out of ideas, I have 1.5tb worth of file including both music and videos but can no longer interface with my NAS.

Does anybody have any ideas?

2

Does PMS actually start? (Show as running and are processes listed in Resource Monitor)

3

PMS is shown as running in the package centre, and I can see the process running in resource manager.

When I attempt to push open button from the package centre it doesn’t work.

I have tried reconnecting through my android phone app and it states that it is offline and to check my connection.

4

I meant connecting to my Plex account through my android phone app to view content, not connecting to my NAS remotely.

5

Ok… then I would like you to do the following:

  1. Restart DSM
  2. attempt to connect to it again in the app and wait for it to fail
  3. attempt to connect via a browser and observe that result.
  4. If both the app and browser fail, Please:
  5. Settings - Server - Help - Download Logs
  6. Attach the ZIP file it gives you
  7. I will look at what’s happening.

If it;'s solely the app then I will be unable to help you. There are known problems with Android and I’m a server/OS guy (Linux to be specific)

6

Thank you Chuck,
I will go through your steps.
Cheers
Dave

7

Hi Chuck,

PMS has been restored when I opened it via another browser. Not sure what I did wrong in the first place but it seems to be healthy again. Thank you for your help.

Regards

Dave

8

:+1: Glad you’re up and running again.

9

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