Plex apps don't ask for pin code anymore

Plex Players Desktop Players
1

Hi guys, I’ve set up a pin code to my user on the Plex web app and up until a couple of days ago when I opened the app on my shield TV and oneplus 6 it was always asking for that pin code (as it should). But a couple of days ago it just stopped asking for it on my devices, but is still asking for the pin on my web app. I know there was an update to the server a couple of days ago so maybe that could be the culprit. Or maybe this is something I need to figure out for myself in the settings?

Any help would be appreciated, thanks in advance.

Server Version#: 1.18.2.2058
Player Version#: 7.25.1.1.14216

2

Double check that “Sign in automatically” didn’t get enabled somehow: Settings -> Account -> Sign in automatically.

This would be on your clients (Shield TV and phone).

3

Hey there philipsw, thanks for answering this post!

I did check that and that option was not enabled. I even enabled and then disabled just in case but it still kept me signed in and didn’t ask for a pin code :frowning:

4

We’ve recognised the issue and we’re working on a fix.

5

This should be fixed now. Could you confirm it working?

6

Hello marekszulik, thank you for taking the time to view this thread and reply.

I can confirm that the issue has been resolved on both my Android phone and Shield TV. Also I wanted to add that I got to try this on an iOS device as well and it seems this issue was only present on the Android version.

Thank you very much for your help!

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