Server Version#: 1.21.2.3939
When trying to load any game from Atari, I am getting the following error pop up
The game transcoder exited unexpectedly.
Error code: 8005 (Game Server)
Anyone have a clue what this error means, is anyone else getting this error?
Same error.
Platform (server): Windows x64
Server version#: 1.21.2.3939
Getting same error.
Win 10 Pro 10.0.1863
Plex v 1.21.2.3939
Are you guys running Plex as a service?
I was having the same issues, so I RDP’d into my server and ran plex while logged in. When I tried to play a game I got a firewall pop-up on the RDP session for the game transcoder service. Once I allowed that it worked fine.
Sadly, returning back to running as a service and I received the same errors as before.
Running PMS as a service prevents access to the GPU. I don’t know if there is a fix for this.
Same Error
Playback Error
The game transcoder exited unexpectedly.
Error code: 8005 (Game Server)
Also
Playback Error
Unable to start a game session.
Error code: 8008 (Game Server)
Do you mean running PMS as a service prevents access to the GPU by the game transcoder service specifically, since normal hardware transcoding works fine?
Are you using Quick Sync from the CPU or mvdec/nvenc from the GPU? AFAIK, the GPU isn’t accessible and that’s what Games needs.
I’m Getting a Plex Game Transcoder.exe has stopped working
| roblem Event Name: | BEX64 |
|---|---|
| Application Name: | Plex Game Transcoder.exe |
| Application Version: | 0.0.0.0 |
| Application Timestamp: | 600e9420 |
| Fault Module Name: | StackHash_c6d7 |
| Fault Module Version: | 0.0.0.0 |
| Fault Module Timestamp: | 00000000 |
| Exception Offset: | PCH_36_FROM_ntdll+0x0000000000090CBA |
| Exception Code: | c0000005 |
| Exception Data: | 0000000000000008 |
| OS Version: | 6.3.9600.2.0.0.400.8 |
| Locale ID: | 1033 |
| Additional Information 1: | c6d7 |
| Additional Information 2: | c6d7177f18e00ff82ab902718d1239fd |
| Additional Information 3: | 2142 |
| Additional Information 4: | 21421e3a76ba7ab34db2818e5666425f |
emphasized text
Do you have the necessary hardware? https://support.parsec.app/hc/en-us/articles/360001106411-How-Do-I-Know-If-My-Graphics-Card-Supports-Hosting-A-Game-With-Parsec
I have an NVIDIA Quadro P2000, and an Intel Xeon CPU, so no Quick Sync for me.
I was intrigued by your comment and did a little digging around; apparently this thread PMS as a service has discussed this issue. I’m guessing since I have a Quadro it has worked out-the-box for me and I never had an issue. Strange, then, that the game streaming service cannot access the GPU…
I was not aware of that. It may be something else then. Can you provide your PMS logs after recreating the error.
If you give this old dog a clear set of instructions to follow, I would be very happy to.
Play a game to generate the error. Go to Settings \ Trouble Shooting \ Download logs. You will get a zip file. Upload that here.
Plex Media Server Logs_2021-01-26_22-57-16.zip (1.8 MB)
Zoop! 
Thank you I have an Nvidia Quatro n2000 but I was running windows, generic drivers, as soon I download the correct drivers my ROMs are working a good job…
Haha. Your logs show that the game transcoder can’t run. Unfortunately, there isn’t enough info to say why. I’ll have to check with the team to see if there is anything that can be done.
Plex Media Server Logs_2021-01-27_13-50-07.zip (4.6 MB)
Almost 15 hours later and still nothing!
Was having this same issue, came to this post to sadly realize my graphics card isn’t supported. Possibly time to upgrade my PMS.
I really liked the idea here but at first I kept having issues like every one getting the same error and a few other errors and was about to give up. But after lots of trail and error I was able to get things working. I have a 2015 iMAC with a supported graphics card to level set but the process should be about the same on windows as long as your hardware is supported, I started with ensuring files are named correctly and in different folders like:
/Volumes/Shared/Roms/NES
and ensuring the files are named correctly like:
PaperBoy.nes
Next I grabbed the corresponding Core file from the link below.
For NES I used (fceumm_libretro).
I then put the core file in the cores directory:
/Users/username/Library/Application Support/Plex Media Server/Game Cores
and after playing around I was able to get NES and Super NES to work editing the RetroCore.xml like below.
Directory of the RetroCores.xml:
/Users/username/Library/Application Support/Plex Media Server/Plug-in Support/RetroCores.xml
What mine looks like:
<?xml version='1.0' encoding='utf-8'?>
<Mappings>
<Mapping
platform="Nintendo Entertainment System"
core="fceumm_libretro"
/>
<Mapping
platform="Super Nintendo Entertainment System"
core="snes9x_libretro"
/>
</Mappings>
Once I rescanned the file directory I was able to play both NES and Super NES games. I will be working on the Genesis and all the others but the point is to name the files correctly (.nes) etc, and have the right core file (fceumm_libretro), and ensure your .xml is correct and you should be set. Hopefully that helps someone out there. Thanks Plex, I’m really liking this new feature I didn’t even know I wanted.
