Anyone having an issue where Plex stops buffering and says connection not fast enough? I’ve never had this problem until 2 weeks ago. Happens on both shields in the house as well as my 4K firestick. All 3 are hard wired to my gigabit network. Happens on all content…ranging from 3mbps all the way to 4K content at 65mbps so it isn’t what I’m playing.
Wondering if this is a Plex update recently?
Any help would be great!
Having the same exact issue here although my shield is using WIFI. Just started recently too. Tried changing the video player on the shield, and tried changing WIFI networks although everything looks good, plenty of bandwidth (220+Mbps) and no issues when using other streaming apps on the shield.
Yep. Every movie. Every client. Every four minutes. (EDIT: also, in my case, I have to hit “retry” multiple times to get the movie started again. Sometimes twice. Sometimes four times. Seems to vary by movie. I haven’t paid enough attention to determine a pattern of any sort.)
For the sake of completeness, I just checked, and the server version is 4.51.1, Windows 10. I… erm, just realized I have no idea how to check the version of the web client on the server machine (and thus will assume it’s the same as the server version). The Roku TV and Roku stick do auto-updates, and I just had the Android client ask me to do an update (which I did) three nights ago, so I know that’s up to the latest and greatest.
EDIT 2: the usual
Plex Media Server Logs_2021-02-08_12-14-34.zip (9.5 MB)
Most recent choke at 12:14
Seems fairly consistent to me. Happens on the nvidia shield 2019 pro within an hour – it just puts up the spinner, says either the server or connection is too slow (I forget which), and never continues. Doesn’t happen in a web browser, or a roku client, or even the nvidia shield 2017. Still trying to isolate it further but it has been pretty frustrating so far.
Same TV running plex (Roku smart TV) doesn’t exhibit this problem. Emby client running on the same nvidia shield does not exhibit this problem. Amazon Prime video, netflix, hulu on the same nvidia shield has no issues.
So it doesn’t “seem” to be server related, nor WIFI/connection related, or media related. Also tried going back to the old player, and that did not help either.
Seeing this in the client logs:
02-10 21:32:17.325 e: [ServerWebSocket] Websocket error
02-10 21:32:17.326 e: An exception occurred: javax.net.ssl.SSLException: Read error: ssl=0x2867736f08: I/O error during system call, Connection reset by peer
02-10 21:32:17.326 e: Stacktrace: javax.net.ssl.SSLException: Read error: ssl=0x2867736f08: I/O error during system call, Connection reset by peer
at com.android.org.conscrypt.NativeCrypto.SSL_read(Native Method)
at com.android.org.conscrypt.NativeSsl.read(NativeSsl.java:399)
at com.android.org.conscrypt.ConscryptFileDescriptorSocket$SSLInputStream.read(ConscryptFileDescriptorSocket.java:546)
at f.n$b.read(SourceFile:4)
at f.a$b.read(SourceFile:2)
at f.r.h0(SourceFile:3)
at f.r.E0(SourceFile:1)
at f.r.readByte(SourceFile:1)
at d.g.a.c0.l.c.p(SourceFile:2)
at d.g.a.c0.l.c.n(SourceFile:1)
at d.g.a.c0.l.a.f(SourceFile:1)
at d.g.a.d0.b.c(SourceFile:17)
at d.g.a.d0.b.a(SourceFile:1)
at d.g.a.d0.b$a.a(SourceFile:1)
at d.g.a.e$c.a(SourceFile:4)
at d.g.a.c0.d.run(SourceFile:3)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1167)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:641)
at java.lang.Thread.run(Thread.java:764)
02-10 21:32:17.339 e: [PlexServerWebSocket] (ID: 185576157 | Server: RJMMEDIA) Connection failed.
02-10 21:32:17.341 e: An exception occurred: javax.net.ssl.SSLException: Read error: ssl=0x2845b4ba08: I/O error during system call, Connection reset by peer
02-10 21:32:17.341 e: Stacktrace: javax.net.ssl.SSLException: Read error: ssl=0x2845b4ba08: I/O error during system call, Connection reset by peer
at com.android.org.conscrypt.NativeCrypto.SSL_read(Native Method)
at com.android.org.conscrypt.NativeSsl.read(NativeSsl.java:399)
at com.android.org.conscrypt.ConscryptFileDescriptorSocket$SSLInputStream.read(ConscryptFileDescriptorSocket.java:546)
at f.n$b.read(SourceFile:4)
at f.a$b.read(SourceFile:2)
at f.r.h0(SourceFile:3)
at f.r.E0(SourceFile:1)
at f.r.readByte(SourceFile:1)
at okhttp3.internal.ws.WebSocketReader.readHeader(SourceFile:4)
at okhttp3.internal.ws.WebSocketReader.processNextFrame(SourceFile:1)
at okhttp3.internal.ws.RealWebSocket.loopReader(SourceFile:2)
at okhttp3.internal.ws.RealWebSocket$1.onResponse(SourceFile:7)
at okhttp3.RealCall$AsyncCall.execute(SourceFile:3)
at okhttp3.internal.NamedRunnable.run(SourceFile:3)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1167)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:641)
at java.lang.Thread.run(Thread.java:764)
Server logs look like this:
Feb 10, 2021 21:49:12.504 [7460] DEBUG - Play progress on 842162 'We're Not Worthy' - got played 1582247 ms by account 1!
Feb 10, 2021 21:49:12.506 [7460] DEBUG - [Now] User is kingmotley (ID: 1)
Feb 10, 2021 21:49:12.507 [7460] DEBUG - [Now] Device is Android (SHIELD Android TV).
Feb 10, 2021 21:49:12.509 [7460] DEBUG - [Now] Profile is Android
Feb 10, 2021 21:49:12.509 [7460] DEBUG - [Now] Updated play state for /library/metadata/842162.
Feb 10, 2021 21:49:12.509 [7460] DEBUG - Statistics: (f91927f94ea286ed-com-plexapp-android) Reporting active playback in state 0 of type 4 (scrobble: 0) for account 1
Feb 10, 2021 21:49:12.513 [16084] DEBUG - Completed: [192.168.17.90:50758] 200 GET /:/timeline?audioStreamID=5203205&bufferedTime=8842&duration=2551641&guid=com.plexapp.agents.thetvdb%3A%2F%2F349309%2F3%2F1%3Flang%3Den&key=%2Flibrary%2Fmetadata%2F842162&playbackTime=89548&playQueueItemID=528630&ratingKey=842162&state=playing&time=1582247&token=xxxxxxxxxxxxxxxxxxxx (10 live) TLS GZIP 12ms 495 bytes (pipelined: 161)
Feb 10, 2021 21:49:22.538 [1016] DEBUG - Auth: authenticated user 1 as kingmotley
Feb 10, 2021 21:49:22.538 [4304] DEBUG - Request: [192.168.17.90:50758 (Subnet)] GET /:/timeline?audioStreamID=5203205&bufferedTime=182&duration=2551641&guid=com.plexapp.agents.thetvdb%3A%2F%2F349309%2F3%2F1%3Flang%3Den&key=%2Flibrary%2Fmetadata%2F842162&playbackTime=99587&playQueueItemID=528630&ratingKey=842162&state=paused&time=1590907&timeStalled=1&token=xxxxxxxxxxxxxxxxxxxx (10 live) TLS GZIP Signed-in Token (kingmotley)
Feb 10, 2021 21:49:22.539 [4304] DEBUG - Client [f91927f94ea286ed-com-plexapp-android] reporting timeline state paused, progress of 1590907/2551641ms for guid=com.plexapp.agents.thetvdb://349309/3/1?lang=en, playbackTime=99587ms ratingKey=842162 url=, key=/library/metadata/842162, containerKey=, metadataId=842162, source=
Feb 10, 2021 21:49:22.541 [4304] DEBUG - Play progress on 842162 'We're Not Worthy' - got played 1590907 ms by account 1!
Note the server thinks the playback got paused, but the client is still showing the rotating ring in the middle of the screen like it’s trying to continue, but it never does. The two logs were actually taken from two separate times the shield got stuck, so the times don’t line up.
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