So I have my PMS latest beta ( 1.18.9.2571) using LSIO’s docker container on a Synology NAS. I have transcoding disabled because this NAS doesn’t have a dedicated hardware transcoder. So it’s direct play or nothing.
I have one user in my local network complaining today that the episode she was watching was buffering a lot of times. When I checked the dashboard, everything was direct playing and with no subtitles. The bitrate is just around 10Mbps and the Plex client is an LG TV that’s connected in 802.11ac with my Ubiquiti network infra. Frequencies are setup optimally with no interference at 5GHz, so it’s not a network issue.
Here are the PMS logs:
And the XML of the episode that she was playing:
<MediaContainer size="1" allowSync="1" identifier="com.plexapp.plugins.library" librarySectionID="2" librarySectionTitle="TV Shows - Charmaine" librarySectionUUID="02efbbfe-da1f-4ba4-8088-7b06ccbcddef" mediaTagPrefix="/system/bundle/media/flags/" mediaTagVersion="1585084369">
<Video ratingKey="994" key="/library/metadata/994" parentRatingKey="442" grandparentRatingKey="441" guid="com.plexapp.agents.thetvdb://328634/3/6?lang=en" parentGuid="com.plexapp.agents.thetvdb://328634/3?lang=en" grandparentGuid="com.plexapp.agents.thetvdb://328634?lang=en" type="episode" title="45-Degree Angle" grandparentKey="/library/metadata/441" parentKey="/library/metadata/442" librarySectionTitle="TV Shows - Charmaine" librarySectionID="2" librarySectionKey="/library/sections/2" grandparentTitle="The Good Doctor" parentTitle="Season 3" contentRating="TV-14" summary="While performing his first solo surgery, Dr. Shaun Murphy alienates a nurse, which puts his residency in jeopardy. Also in this episode, Dr. Neil Melendez disagrees with Dr. Audrey Lim on a risky surgery, and Dr. Claire Brown spirals into self-destructive behaviors, causing negative ramifications in the workplace." index="6" parentIndex="3" year="2019" thumb="/library/metadata/994/thumb/1585026521" art="/library/metadata/441/art/1585026522" parentThumb="/library/metadata/442/thumb/1585026522" grandparentThumb="/library/metadata/441/thumb/1585026522" grandparentArt="/library/metadata/441/art/1585026522" grandparentTheme="/library/metadata/441/theme/1585026522" duration="2582592" originallyAvailableAt="2019-11-04" addedAt="1584456947" updatedAt="1585026521">
<Media id="1485" duration="2582592" bitrate="7294" width="1920" height="1080" aspectRatio="1.78" audioChannels="6" audioCodec="eac3" videoCodec="h264" videoResolution="1080" container="mkv" videoFrameRate="24p" videoProfile="high">
<Part accessible="1" exists="1" id="1653" key="/library/parts/1653/1572876000/file.mkv" duration="2582592" file="/video/Charmaine/Shows/The Good Doctor (2017)/Season 03/The Good Doctor (2017) - S03E06 - 45-Degree Angle - [WEBDL-1080p] [EAC3 5.1ch] [h264 8bit] - METCON.mkv" size="2355396417" container="mkv" deepAnalysisVersion="4" requiredBandwidths="9849,9493,8724,7990,7812,7812,7812,7812" videoProfile="high">
<Stream id="3350" streamType="1" default="1" codec="h264" index="0" bitrate="6654" language="English" languageCode="eng" bitDepth="8" chromaLocation="left" chromaSubsampling="4:2:0" codedHeight="1088" codedWidth="1920" colorPrimaries="bt709" colorRange="tv" colorSpace="bt709" colorTrc="bt709" frameRate="23.976" hasScalingMatrix="0" height="1080" level="40" profile="high" refFrames="4" requiredBandwidths="9209,8852,8084,7350,7173,7173,7173,7173" scanType="progressive" width="1920" displayTitle="1080p (H.264)"/>
<Stream id="3351" streamType="2" selected="1" default="1" codec="eac3" index="1" channels="6" bitrate="640" language="English" languageCode="eng" audioChannelLayout="5.1(side)" requiredBandwidths="639,639,639,639,639,639,639,639" samplingRate="48000" displayTitle="English (EAC3 5.1)"/>
<Stream id="3352" streamType="3" selected="1" codec="srt" index="2" bitrate="0" language="English" languageCode="eng" requiredBandwidths="1,1,1,1,1,1,1,1" title="English" displayTitle="English (SRT)"/>
</Part>
</Media>
<Extras size="0"> </Extras>
</Video>
</MediaContainer>
Hoping somebody can chime in and help what’s wrong here. Thanks.
