PLEX can not find my hdhomerun connect duo

[cbart13]

I’m also having this issue on running Plex from my Drobo NAS when attempting to (re)find my HDHomeRun CONNECT DUO. I have stopped the Plex service, deleted the .epg. database files, and restarted Plex. But when I go to add the tuner, it doesn’t find it, even if I enter the IP of the HDHomeRun.
Running Plex 1.24.2.4973
Plex Tuner Service.log (42.4 KB)

[sa2000]

@mbarylski

I’ve been using Plex DVR for an extremely long time and now it’s completely down. Very frustrating.

I replied to your post in the other forum thread with this response

I received logs from you for the 16th September

You have 2 instances of Plex Media Server .exe running in parallel and both referencing the E:\MediaCenter\Plex Media Server data area

One is running as a service and has debug logging enabled
and the other instant must be running in a different windows user account as it has debug logging disabled and must be referencing a different user registry area for the settings

Anyway - two instances of Plex Media Server accessing the same sqlite3 databases would lead to issues

How do you update Plex Media Server when you are running as a service ?

Have you seen my post here PMS as a service - #4 by sa2000 about registry change after updates to ensure it does not start in the windows account you use for updating Plex Media Server?

Do you use SYSTEM account for the PMS Service ? I would not advise this - if you are doing this

[sa2000]

@cbart13

I’m also having this issue on running Plex from my Drobo NAS when attempting to (re)find my HDHomeRun CONNECT DUO. I have stopped the Plex service, deleted the .epg. database files, and restarted Plex. But when I go to add the tuner, it doesn’t find it, even if I enter the IP of the HDHomeRun.
Running Plex 1.24.2.4973

Would need full server logs for this plus screenshots from Plex Web and showing time or noting down time

The Plex Tuner Service.log is only relevant for USB tuners and the old HD Homerun Dual DVR

[sa2000]

@drewje

If it helps, I have been trying a few more things. I completely removed Plex from my NAS, then deleted the Plex user and Plex shared folder. Had some trouble re-installing, but finally got v1.24.0.4930 going (had to first install the default package in the Synology package manager, then did the manual install of the later version).

I went back to Live TV/DVR setup again, and it immediately saw the tuner. But, AGAIN, at the tuner setup screen, I got the “There was a problem saving your DVR. Please try again.” error.

is this still an issue ?

Could you provide full server logs with debug logging enabled before launching Plex Media Server - together with screenshots showing the error you get - the screenshots need to correspond to the server logs provided

I presume this is a network connected HD Homerun Connect Duo ?

[sa2000]

Just noticed you provided logs earlier - will see if i find corresponding log entries to DVR setup error

[sa2000]

@drewje

Here you go: I manually downloaded and zipped the Plex/Library/Application Support/ Plex Media Server/Logs directory from my NAS

OK found the issue which was reported to the development team by @ChuckPa

Sep 17, 2021 13:09:05.247 [0x2fa38d48] ERROR - Couldn't copy file "/volume1/@appstore/Plex Media Server/Resources/com.plexapp.plugins.library.db" to "/volume1/Plex/Library/Application Support/Plex Media Server/Plug-in Support/Databases/tv.plex.providers.epg.cloud-56893486-a5e3-44a9-8080-5e2209a399e2.db": Invalid argument

This should now be fixed as from Plex Media Server 1.24.4.5081-e362dc1ee

Release Notice:

• (Linux) Initial server setup and certain filesystem operations could fail on certain Linux systems (#13027

Plex Media Server

Plex Media Server 1.24.4.5081 is now available to Plex Pass users in the Beta update channel. FIXES: (EPG) DVR set up using XMLTV guide data could show overlapping airings in the grid. (Library) Some albums could fail to load their metadata properly (#13100) (Linux) Initial server setup and certain filesystem operations could fail on certain Linux systems (#13027)

[sa2000]

@Judgeinfl_yahoo.com

My hdhomerun connect duo stoped and now PLEX can not find it. It worked for years but nothing now. I can bring it in the HDhomerun app so it is working but PLEX does not recognise it not even if I enter the IP address

Do you still have an issue ?
If you do, please provide debug server logs and screenshots from Plex Web coorreponding to the logs

For others in this forum thread

• User @mbarylski - issue due to multiple instances of Plex Media Server.exe running (one as a windows service and one as just normal process)
• User drewje - linux issue with Arm platforms - should be fixed in PMS 1.24.4.5081-e362dc1ee
• User cbart13 - suspect same ARM issue as for drewje

[sa2000]

@cbart13

I’m also having this issue on running Plex from my Drobo NAS

Further to my earlier reply - see my reply to @drewje PLEX can not find my hdhomerun connect duo - #26 by sa2000 which gives the fix for ARM platforms (fix in 1.24.4.5081-e362dc1ee)

[cbart13]

The Beta update 1.24.4.5081 worked. I had to delete the epg database files again, but once Plex was upgraded to the Beta version, it immediately found the HD Homerun Duo and began to download epg data. My Live TV/DVR is now fully populated with correct channel/program information. Thanks!