Server Version#: 1.24.0.4930
Player Version#: 1.24.0.4930ab6e1a058
Tuner Make/Model: hdhomerun connect duo
Guide/Lineup name:
Using XMLTV?: no
Channel number/Name:
My hdhomerun connect duo stoped and now PLEX can not find it. It worked for years but nothing now. I can bring it in the HDhomerun app so it is working but PLEX does not recognise it not even if I enter the IP address
No replies to this yet? I’m having the same issue. Did you ever get it working?
it is issue we are looking into. something is corrupting the epg database files and we have not figured out what is causing it.
stop the server from running then in Appdata\local\Plex Media Server\Plug-in Support\Databases and then delete three files that start with tv.plex.providers.epg
Is that the same for this issue? DVR disappeared and won’t readd - Live TV & DVR - Plex Forum
I’ve been using Plex DVR for an extremely long time and now it’s completely down. Very frustrating.
yes that is the same issue based on what they desccribed
I don’t know exactly. I’ll create a new topic for my unique situation, but basically, I just bought a new HDConnect Duo and plugged it in for the first time. I went to create the DVR with live TV and the first time, it quickly found the HDHomerun and I chose channels, etc. When I went to create the DVR, it threw an error. So, I updated the firmware on the HDHomerun and updated the Plex Media Server version on my Synology NAS.
Now Plex won’t detect the HDHomerun at all. I’ve done some troubleshooting and deleted the plugin db files, which just get re-created by Plex. Still no luck seeing the tuner. Sounded like a similar issue to what others have seen.
Did that and still no luck.
Ok, thanks. I did delete 3 files and my DVR came back. Is it just going to drop again though? It’s impossible to rely on if it’s just going to die at any time.
what error exactly
it is possible, we are trying to figure out what is causing the corruption
Ok, thanks.
The error message is “We couldn’t find any hardware we recognize, but will continue to look for available devices.” - of course, when I manually enter the IP for the HDHomerun, it appears to have no impact.
possible to get your server logs after you get the error
Here you goPlex Media Server Databases_2018-07-11_15-15-16.zip (22 Bytes)
Odd. The file name got changed in that post. Let me know if you get what you need.
can you try uploading again. after downloading I cannot unzip that file
I can’t either. It says the folder is empty. I’ve tried downloading the logs 3x now with the same result.
Maybe I could try to roll back the server version? Or would it be better to uninstall/reinstall it on my NAS?
PlexLogs.zip (3.2 MB)
Here you go: I manually downloaded and zipped the Plex/Library/Application Support/ Plex Media Server/Logs directory from my NAS
Looks like you actually do have the same issue as it can see your DVR but it thinks it is already known.
Sep 17, 2021 13:09:05.036 [0x2fb8dd48] DEBUG - Grabber: HDHomerun discovered 1 compatible devices.
Sep 17, 2021 13:09:05.036 [0x2fb8dd48] DEBUG - DVR:Device: Testing grabber HDHomerun device device://tv.plex.grabbers.hdhomerun/10902CB9 at http://192.168.1.37:80
Sep 17, 2021 13:09:05.036 [0x2fb8dd48] DEBUG - DVR:Device: Device device://tv.plex.grabbers.hdhomerun/10902CB9 was already known, refreshing database info
but i see all those errors when you were trying to download the logs files and I suspect you have some other general DB issue also going on compounding the issue and making the workaround of deleting the epg databases not work for you.
Gonna show your logs to some who are more knowledgable about Synology than I am
If it helps, I have been trying a few more things. I completely removed Plex from my NAS, then deleted the Plex user and Plex shared folder. Had some trouble re-installing, but finally got v1.24.0.4930 going (had to first install the default package in the Synology package manager, then did the manual install of the later version).
I went back to Live TV/DVR setup again, and it immediately saw the tuner. But, AGAIN, at the tuner setup screen, I got the “There was a problem saving your DVR. Please try again.” error.
In case it matters, I’m running a Synology DS214 (will upgrade if I can get DVR working) on DSM 6.2.4-25556 Update 2.
Folks, anyone running an ARMv7 based system , installing for the first time, using a version higher than 1.22.3 is likely to have a problem getting PMS initialized.
It’s a known problem I’m trying to isolate now so it can be fixed.
The workaround is:
Library to Library-broken
or
Now, when you open Plex, it will take longer to start because it’s properly initializing its database (where the known problem is).
Very sorry about this.
Please reach out to me if this doesn’t help.
