Plex can't find server in Mint Linux

Plex Media Server Desktops & Laptops
22

not sure if mint uses systemctl, but try this in a terminal/command prompt window;

sudo systemctl status plexmediaserver

23

Everything Ubuntu-based, as of Ubuntu 16.04 uses systemd.
Only Debian allows departing from systemd and going back to init.

This is a major reason I decided to include automatic support for both when overhauling the installation scripts.

24

Thank you. Tries it but no change.

Jeff

25

Nope, at least when I open the web browser, it still can’t find the server.

Jeff

26

that command does not do anything except show the status, it won’t change if the server is installed or if it is running/not running.

please post the results of typing that command?

27

Not working in terminal mode

28

What is the output from sudo systemctl status plexmediaserver ?

That will tell us if plex is running status

29

as an example, here is what my status shows;

root@proximo:~# systemctl status plexmediaserver
● plexmediaserver.service - Plex Media Server
   Loaded: loaded (/lib/systemd/system/plexmediaserver.service; disabled; vendor preset: enabled)
   Active: active (running) since Thu 2019-08-01 12:24:59 CDT; 7h ago
  Process: 26710 ExecStartPre=/bin/sh -c /usr/bin/test -d "${PLEX_MEDIA_SERVER_APPLICATION_SUPPORT_D
 Main PID: 26716 (sh)
    Tasks: 103 (limit: 4915)
   Memory: 30.7G
   CGroup: /system.slice/plexmediaserver.service
           ├─26716 /bin/sh -c  PLEX_MEDIA_SERVER_INFO_VENDOR="$(grep ^NAME= /etc/os-release | awk -F
           ├─26728 /usr/lib/plexmediaserver/Plex Media Server
           ├─26754 Plex Plug-in [com.plexapp.system] /usr/lib/plexmediaserver/Resources/Plug-ins-359
           ├─27175 Plex Plug-in [com.plexapp.plugins.trakttv] /usr/lib/plexmediaserver/Resources/Plu
           ├─27177 Plex Plug-in [com.plexapp.plugins.WebTools] /usr/lib/plexmediaserver/Resources/Pl
           └─27191 /usr/lib/plexmediaserver/Plex Tuner Service /usr/lib/plexmediaserver/Resources/Tu
30

plexmediaserver.service - Plex Media Server
Loaded: loaded (/lib/systemd/system/plexmediaserver.service; enabled; vendor
Active: active (running) since Thu 2019-08-01 16:39:14 PDT; 44min ago
Main PID: 11138 (sh)
Tasks: 121 (limit: 4482)
CGroup: /system.slice/plexmediaserver.service
├─11138 /bin/sh -c PLEX_MEDIA_SERVER_INFO_VENDOR="$(grep ^NAME= /etc
├─11150 /usr/lib/plexmediaserver/Plex Media Server
├─11169 Plex Plug-in [com.plexapp.system] /usr/lib/plexmediaserver/Re
├─11250 /usr/lib/plexmediaserver/Plex Tuner Service /usr/lib/plexmedi
├─11251 /usr/lib/plexmediaserver/Plex DLNA Server
├─11291 Plex Plug-in [com.plexapp.agents.plexmusic] /usr/lib/plexmedi
├─11371 Plex Plug-in [com.plexapp.agents.themoviedb] /usr/lib/plexmed
├─11378 Plex Plug-in [com.plexapp.agents.plexthememusic] /usr/lib/ple
├─11577 Plex Plug-in [com.plexapp.agents.opensubtitles] /usr/lib/plex
└─11582 Plex Plug-in [com.plexapp.agents.thetvdb] /usr/lib/plexmedias

Aug 01 16:39:14 JeffDesktop systemd[1]: Starting Plex Media Server…
Aug 01 16:39:14 JeffDesktop systemd[1]: Started Plex Media Server.

31

Loaded: loaded (/lib/systemd/system/plexmediaserver.service; enabled; vendor
Active: active (running) since Thu 2019-08-01 16:39:14 PDT; 50min ago
Main PID: 11138 (sh)
Tasks: 121 (limit: 4482)
CGroup: /system.slice/plexmediaserver.service
├─11138 /bin/sh -c PLEX_MEDIA_SERVER_INFO_VENDOR="$(grep ^NAME= /etc
├─11150 /usr/lib/plexmediaserver/Plex Media Server
├─11169 Plex Plug-in [com.plexapp.system] /usr/lib/plexmediaserver/Re
├─11250 /usr/lib/plexmediaserver/Plex Tuner Service /usr/lib/plexmedi
├─11251 /usr/lib/plexmediaserver/Plex DLNA Server
├─11291 Plex Plug-in [com.plexapp.agents.plexmusic] /usr/lib/plexmedi
├─11371 Plex Plug-in [com.plexapp.agents.themoviedb] /usr/lib/plexmed
├─11378 Plex Plug-in [com.plexapp.agents.plexthememusic] /usr/lib/ple
├─11577 Plex Plug-in [com.plexapp.agents.opensubtitles] /usr/lib/plex
└─11582 Plex Plug-in [com.plexapp.agents.thetvdb] /usr/lib/plexmedias

Aug 01 16:39:14 JeffDesktop systemd[1]: Starting Plex Media Server…
Aug 01 16:39:14 JeffDesktop systemd[1]: Started Plex Media Server.

32

ok that is good, that means pms is installed and running

if you go @ Plex it can’t find the server ?

how about if you go to https://127.0.0.1:32400 ?

or if your server is a different ip, change to that ip make sure to add the :32400

33

It says my connection is not private

34

Is the server computer on the same LAN as you?
If it is, disregard that for now.

If it’s not, what is the IP of your computer and then tell us about where the server computer is.

35

I only have the one computer.

36

Ok. one last shot at making this work.

Please follow my instructions literally. I will write them so you can copy/paste from my window here into the terminal window’s command line. Anything you see with # (hash tag) are my comments to you so you can follow along what we’re doing.

# Gain root  privilege level
sudo sh

# Stop Plex
systemctl stop plexmediaserver

# Remove the files and directories in there (it's probably become paranoid)
rm -rf /var/lib/plexmediaserver/Library/*

# Now restart it
systemctl start plexmediaserver

Open your browser , specifically and incognito window.
Let Plex have a minute to get itself setup internally.
Now open, in that incognito window: http://127.0.0.1:32400/web

You will be greeted by 3 things.

  1. The “Got It” (we found a server)
  2. The sign in (to log into your Plex account)
  3. The setup wizard.

Once you’re into the setup wizard (where you actually start creating a library section) it’s working.

Please let me know how you make out with this.

37

And adding to the others, try this:

38

This is what happened…

jeff@JeffDesktop:~$ sudo sh
[sudo] password for jeff:

systemctl stop plexmediaserver

rm -rf /var/lib/plexmediaserver/Library/*

systemctl start plexmediaserver

I did all of that and it seemed to have worked until I got the following message

This server is unclaimed and not secure.

I appreciate all your help. What should I do at this point?

Jeff

39

Do you see the Claim It ?
That’s the next step.

It will walk you through. Just do what’s obvious

40

I appreciate that. Went to Claim It and was completely lost.

41

Here is what I’ve got.

I downloaded the file to my desktop. I ran the next step and this is what I received…

jeff@JeffDesktop:~ chmod 755 claimpms.sh chmod: cannot access 'claimpms.sh': No such file or directory jeff@JeffDesktop:~ cd downloads
bash: cd: downloads: No such file or directory
jeff@JeffDesktop:~ cd jeff downloads bash: cd: too many arguments jeff@JeffDesktop:~ cd jeff/downloads
bash: cd: jeff/downloads: No such file or directory
jeff@JeffDesktop:~$