Plex changing movie title even though it's locked

@canyonsskier said:
The movies load properly but aren’t necessarily matching. Wow, so your response to this problem I’ve described is that I’m apparently delusional since iTunes movies don’t work on Plex. Every movie I converted to the iTunes format plays beautifully on Plex. Again, the headache lies in overcoming this matching issue…

The problem is that the MP4/M4V (same file/different name) files from your source are infected with embedded metadata with titles that may not match via Plex and the supported Agents.

The multi-part solution:

Part 1:
Since you probably don’t want to cleanse your files of the diseased metadata you’ll need to tell Plex to stop looking at it:
Plexweb/settings/server/agents/:
Depending on the type of library (Movies or TV Shows) visit the appropriate category/tab then drag Local Media Assets out of the top slot to the bottom of the lists. This will tell Plex to stop giving top priority to embedded metadata and concentrate on the file name instead.
https://support.plex.tv/hc/en-us/articles/200241558-Agents

You could just uncheck Local Media Assets, but this will disable Movie Extras (and other unsavory side effects) - probably not a good idea… just drag it down the list nearer the bottom.

Part 2:
Name your files in accordance with the Plex guidelines so Plex and the Agents can match these titles with the appropriate database by their file names:
https://support.plex.tv/hc/en-us/categories/200028098-Media-Preparation

There are two main players in this quest for perfect Plex Naming:
The Movie Database (TMDB): https://www.themoviedb.org/
The TV Database (TVDB): http://thetvdb.com/
(Freebase is dead - send flowers - drag TMDB into it’s top slot under it’s tab) (note: PMS V 1.0.2 changes this layout removing the now deceased Freebase from the agents)

If you want to be ■■■■ (and you do if you want to stop having trouble with matches) visit these sites BEFORE you place an item in the library, acquire the proper name and change your file name to it. Once you have changed your file to the proper name Plex and the Agents expect to see you can place the item.

If you’ve been trying to rename these items while in a Plex library it’s possible you may have freaked Plex right out… Let’s Dance…

The Plex Dance:
Remove the entire TV Show, or Movie from the library
update library
clean bundles
empty trash
Fix Movie or TV Show Name/Structure
replace item in library
update library

https://support.plex.tv/hc/en-us/articles/200392106-Library-Actions <----- clean bundles - in case you were wondering.

There… that wasn’t so hard…

:slight_smile: