I’ve been running into the exact same issue. Windows 10 server with a core i5, 16GB RAM, 512GB SSD for the OS, dedicated 128GB SSD just for recordings/transcoding (so resources are not an issue). I’ve confirmed the exact same behavior when streaming to an Nvidia Shield, 4K Firestick, and an older Xiaomi Mi box. The only way it seems to work properly is if I watch through a web browser where the stream is transcoded, but that’s not really a solution.
One thing I can confirm though is it’s not the Shield’s screensaver that causes the issue. I’m able to watch the Transcode/Sessions folder on my server and see the exact moment when it kills the session and deletes all the files. I just saw this happen after a show had been paused for 3-4 minutes, but it was about another 2 minutes before the Shield’s screensaver came on.
I’ve tried changing the “Terminate Sessions Paused for Longer Than” setting to 21600, toggled between the new/old video player, along with several other things.
Plex server version: 1.19.2.2737
Plex client version: 8.0.0.17276
Steps to reproduce the logs attached below:
- Go to the Live TV/DVR tab on the Nvidia Shield.
- Choose a channel to play.
- Let it play for 10~ seconds and press pause.
- Open Windows Explorer on the PLEX server and navigate to the Transcode\Sessions folder where you can see the videos being created. Wait about 3-4 minutes and you should see the videos suddenly disappear when the session is killed.
- Press play on the Nvidia Shield and it will continue to play for maybe 30-60 seconds before freezing and often showing the “weak signal” message.
plex_log.txt (394.5 KB)
