Summary of outcome of almost 2 years of Plex crashing multiple times a week, often a day:
Dear Plex, you win, I give up on any hope of running Plex on my iPad without crashing multiple times a week. Thank you for providing absolutely no help or guidance, not once since I raise this topic (one that so many others have raised).
If I worked at Plex, and these forums were the designated support channel, and had a customer who had clearly outlined the issue, provided every single bit of information required and bothered to escalate multiple times here and via email…I’d be embarrassed and looking to do anything I could to help. Or at the bare minimum provide some suggestions, and if unable to fix, admit it just like a grown up person would.
To anyone else with crashing on iOS (specifically iPad for me, I don’t use Plex on iPhone) the only solution that I can recommend after dealing with this issue for a number of years.
Pay for Infuse, it works, downloads aren’t slow, it doesn’t crash.
Server Version#: 1.31.2.6739
Player Version#: 8.15
iPadOS Version#: 16.3.1
iPad Hardware#: 2021 iPad Pro M1
My Plex Player app on iPad has been crashing (mainly on start-up, but can be anytime) fairly constantly for the last few weeks/months. Suspect this is something to do with auto download for series, but have no real way to tell what is triggering it.
I’d rather not post player and server logs publicly, however happy to share via DM or other method.
9:55 is the latest crash in the logs that I can provide.
UPDATE 30/5 - Still experiencing constant crashes (Player 8.19.1 & Server 1.32.2.7100 currently, however each version has had issues since my initial post), have submitted a few more rounds of debug files. I’ve also tried to totally un-install and re-install the client on my iPad twice. I see from quite a few other posts that I’m not alone with this experience, so hoping that we can work together to figure out what is going wrong and move to a fix. I suspect it is either Downloads or something to do with Stage Manager interoperability issues. I’ll share my latest debug files with @BigWheel just to keep the information flowing.
UPDATE 9/6 - I’m done, put simply Plex on iPad doesn’t work, and you can’t trust it. No one at Plex seems to care about basic app stability on what I would hope is a core platform. I beg of the Plex team, please stop doing anything else, get your iOS and Mac products sorted, perhaps read these forums where so many basic bug reports around stability go without any form of resolution or apparent care.
@Update 29/8 - Since posting in March (and experiencing this issue before that time), not one suggestion or fix has been provided back from the Plex team. I’m going to try to escalate this to some of the executive team via email to see if we can get some basic attention to this long standing and widespread issue.
@Update 7/1 - After escalation to senior management and more data shared several times, still no progress at all, not one recommendation nor indication anything is happening with this long standing (for many people) issue. This is pathetic.
@Update 14/3 - Still no feed-back at all from Plex, still crashing multiple times a week, sometimes a day. Hoping for a fix at some point.
@Update 24/7 - It’s now well over 16 months since I started having this issue, and now well over 12 months since I created this thread, without any meaningful progress at all. Sigh.
