Still crashing several times a day, making the iOS app totally (and unacceptably) unusable.
Given the many posts here with the same issue seems I’m not the only one.
Provided many many many sets of logs, offered to provide anything else required, confirmed above as a downloads issue, however absolutely not single suggestion or hope provided for a potential resolution.
I don’t’ think I’m been unreasonable, that should be able to download and watch content on my iPad using an app that I have paid a lifetime subscription for (not to mention that Sync before downloads was also a steaming pile of ……… substance).
Infuse isn’t perfect, but at least it works for more than a few hours without crashing.
I can add my hat into the ring, I left an unfavorable review on the App Store, and was told to come post in here. I’m running
iOS 16.5
Plex App ??? (Whatever’s latest in the App Store)
Plex Server 1.31.1.6733 (Gentoo Linux - SELinux Permissive)
Seems that this is an ongoing issue still. I’ve been having this happen for a couple years now, and has slowly gotten more egregious. Now I’m crashing in the middle of playback. Not something you should be fiddling with if you’re playing music while driving.
For me, it’s crashing literally within 2-3 seconds of opening the app, it’s not even making it past the logo and crashing. It takes 2-4 attempts before it actually stays open.
Nope, nevermind. Since trying to get the version number of the app it’s crashed at least 15 times, all within 10 seconds. All I was able to do was turn on verbose logging. This is untenable.
Fix this. I’m on the verge of leaving for different software.
I understand Plex just reduced their workforce by 20%, so everyone there is likely under a lot of stress. I’m just exceptional grateful for their work and despite this issue, Plex is still an amazing platform. I want to see Plex succeed, so I’m going to wait patiently and help in whatever way I can.
No doubt that is horrible for Plex staff, however expecting their app to run to play videos on iPad after 4 months of providing multiple rounds of debug files and offering many times to do anything they needed.
Just had six crashes in 5 minutes, all whilst starting Plex app on iPad, no playback active and one was just as I was saving a debug file.
I do have a few shared servers that are mostly offline, these show up in the debugs with connectivity errors, could this be part of the issue on start-up? These are in the previous debugs shared.
Nothing new to report in debug, beyond this just in case it is helpful:
2023/07/08 09:40:18.122 (112 MB) (913946) PMKHTTPResponseSerializer.m:53 | Error received from PMS request to /?X-Plex-Device-Name=iPad&X-Plex-Language=en-AU: code=503 status=‘PMS is currently running startup maintenance tasks.’
2023/07/08 09:40:18.123 (112 MB) (913920) PMKPlexEmbeddedServerConnection.m:53 | Error connecting to embedded server (NanoPMS): Error Domain=com.alamofire.error.serialization.response Code=-1011 “Request failed: internal server error (500)” UserInfo={NSLocalizedDescription=Request failed: internal server error (500), NSErrorFailingURLKey=http://127.0.0.1:32500/?X-Plex-Language=en-AU&X-Plex-Device-Name=iPad, com.alamofire.serialization.response.error.data={length = 241, bytes = 0x3c21444f 43545950 45206874 6d6c3e3c … 3e3c2f68 746d6c3e }, com.alamofire.serialization.response.error.response=<NSHTTPURLResponse: 0x282b2b0a0> { URL: http://127.0.0.1:32500/?X-Plex-Language=en-AU&X-Plex-Device-Name=iPad } { Status Code: 500, Headers {
“Access-Control-Allow-Methods” = (
“OPTIONS,HEAD,GET,POST,DELETE,PUT”
);
“Access-Control-Allow-Origin” = (
“*”
);
“Access-Control-Expose-Headers” = (
“X-Plex-Client-Identifier”
);
“Access-Control-Max-Age” = (
1209600
);
Connection = (
Close
);
“Content-Length” = (
241
);
“Content-Type” = (
“text/html; charset=utf-8”
);
Date = (
“Fri, 07 Jul 2023 23:40:18 GMT”
);
Server = (
PMKWebServer
);
“X-Plex-Client-Identifier” = (
“snip - removed just in case”
);
} }}
Quick update, I left all other Plex servers to ensure that the ones that were offline mostly weren’t impacting the iOS client upon start-up. Sadly this made no difference.
Just to confirm steps taken so far to help debug and identify what conditions might be causing this issue, however nothing has made a difference about app stability.
Have shared quite a few rounds of log files per instructions.
Removed application entirely and re-installed, twice.
Removed all download shows, so nothing automatically downloads, and removed all offline content.
Wipe and erase whole iPad, install Plex on fresh iPadOS install with no downloads configured.
Restore iPad from backup fresh client install
Leave all other Plex servers.
Tested only on Wifi
Tested only on 4G/5G
Once I get through the initial multiple crashes, that mainly occur during app start up or within the first few minutes, the app generally continues to run when playing back video (not always). Sadly it’s the 4-5 (or more) crashes each time I’m using the app that is causing some issues.
I’ve had persistent crashes (5-7 per DAY - basically every time I use the app) as well, although I can maybe offer a little more specificity:
Almost all my crashes have involved me pressing the “three-horizontal-dot” menu at the bottom of the “now playing” screen (the one that brings up the option to Save Play Queue as Playlist…; Clear Play Queue; etc.).
The other frequent action that results in a crash is scrolling down from the “now playing” screen and clicking on the “three-vertical-dot” menu next to a track title in the “Back To” or “Up Next” areas - this is the menu that allows you to “Play Track Radio, Add to Playlist,” and so on.
Crashed three times in a row this morning and seems to be getting worse.
Can definitely send logs to @BigWheel but not sure how to generate them or what to send - is it going into Troubleshooting on my Desktop (Windows) → Download Logs? And then is it just the main log file, Plex Media Server.log?
Happy to send it along.
Edited to add: This is on iPhone; I don’t use the iPad app.
Yes, sorry for any misunderstanding, but all my crashes occur in the Plexamp app for iOS, running on an iPhone 12, iOS 16.5.1.
I misunderstood the OP of this thread, and thought they were referring to Plexamp - 99% of my Plex usage is for music via Plexamp, so when I saw reference to “Plex Player” I assumed it was Plexamp. I don’t use the Plex app for iOS - just Plexamp.
So, I don’t have the same problem as the others in this thread, but my Plexamp app has been crashing - you have the logs for that.
Should I start another thread for my issue with Plexamp?
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Subtype: KERN_INVALID_ADDRESS at 0x0000000cbbad6fa0
Exception Codes: 0x0000000000000001, 0x0000000cbbad6fa0
VM Region Info: 0xcbbad6fa0 is not in any region. Bytes after previous region: 43414024097 Bytes before following region: 12957421664
REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
MALLOC_NANO 280000000-2a0000000 [512.0M] rw-/rwx SM=COW
—> GAP OF 0xd20000000 BYTES
commpage (reserved) fc0000000-1000000000 [ 1.0G] —/— SM=NUL …(unallocated)
Termination Reason: SIGNAL 11 Segmentation fault: 11
Terminating Process: exc handler [11943]
PMKHTTPResponseSerializer.m:53 | Error received from PMS request to /?X-Plex-Device-Name=iPad&X-Plex-Language=en-AU: code=503 status=‘PMS is currently running startup maintenance tasks.’