Server Version#: 1.41.9.9961.72009961
Player Version#: 1.109.0.329-ea562b95
I have a Plex Pass.
This has been an ongoing problem with the plex player on Windows 11, clicking on download just doesn’t work. I don’t see any error messages, but also the downloads just don’t happen.
I also have the Plex Player installed on a Mac Mini on the same network, I can download the same videos (from the same server) there that I cannot download on Windows.
Are other Windows users having this issue as well?
Is anyone else having this problem with the Windows client???
Could please reproduce the issue and provide logs from your Plex for Windows app and PMS logs? Plex for Windows client logs would be located here: %LOCALAPPDATA%\Plex\Logs
Sure, I’ll start this when I get home tonight. It’s been a problem for several months, I have no problem repeating it.
Is there any sensitive data in either set of logs? If so, is there a way to post them- securely so they are not available to everyone?
You can just DM them to me.
The logs have been sent.
@cappy2112 there is a new release for Plex for Windows 1.110.0.351. Can you please uninstall your current version and confirm that the install directory (C:\Program Files\Plex) is clean after the uninstall. I would also clear out everything in the %LOCALAPPDATA%\Plex directory. Then install the latest version to see if the problem is still observed.
This is working now. In the past when I did the updates, I did not check the Plex directory nor did I delete the LOCALAPPDATA directory.
Thanks you very much!, this has been a problem for me for quite a while.
IIRC there was at some point a release where some of the files in the install directory were not being properly cleared out and would cause issues with the next release. Glad to hear this is cleared it up and sorry for the inconvenience. 
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