No matter how many times you ask or how many times you think the answers are not from support answers by a Ninja or a Team member or an Employee are official and will not change just because you think they should.
The links provided are the official answers to your questions and will not change.
" Doing the same thing over and over and expecting a different result is one definition of insanity."
Flow, tell me please what is ETA?
ETA is BETA? If itâs no BETA why it works with according to the announcement with many problems and because of problems they stop to subscribe new members?
Thank you for your answer. I allready know your answers, but I will wait official answers.
Elijah Baley, who is Plex Ninja? Experience user? Why you think that Ninja is better than support ?
As I see there is practically no support here!
A Plex ninja is an advanced user with special knowledge and access to the Plex developer teams. They are the support model Plex has chosen they are âsupport.â
There are also team members and employees that have answered your questions and they, too, are âsupport.â
One more time: Plex never ever pre-announces anything and never ever gives an ETA for anything. The most you will get is a vague statement about X quarter of a given year and those statements are not a hard promise of any sort.
@Deniska77 said:
Elijah Baley, who is Plex Ninja? Experience user? Why you think that Ninja is better than support ?As I see there is practically no support here!
I am a Ninja, a member of the mod team, and a member of the volunteer support. You have been answered directly by a Plex Employee, you have been given quotes from other Plex Employees, and also answered directly by me.
I will say it one more time:
There is no ETA for when Plex Cloud will be back, the beta was closed due to technical issues. When it comes back it will likely still be in beta, the issues that were seen by people already using it were making it not a workable solution at the time, hence the closure.
If you are not pleased with that answer, I once again welcome you to contact billing using the form at the following link, https://www.plex.tv/contact/, to make your plea for a refund.
adamskoog, ok, clear.
But if they launch âPlex Cloudâ in the future for new âPlex Passâ members it will be free or they will start to bring more money for only âPlex Cloudâ?
I am ready to wait, but I am not ready to pay for âPlex Cloudâ extra money for example every month if I allready bought lifetime Plex Pass.
For me itâs no way to return money, because I bring lifetime Plex Pass with 37% discount and if they return money I will not to buy âPlex Passâ with âPlex Cloudâ in the future with same discount, because it was special offer with limited time.
flow, so according to you developers donât know anything even time plan if work.
Clear about ETA.
According to adamskoog, after developers will be going to return âPlex Cloudâ for all users it will be new BETA.
But finally, some answers are clear, but there is no solution and I canât close it!
@Deniska77 said:
According to adamskoog, after developers will be going to return âPlex Cloudâ for all users it will be new BETA.
Iâm not sure if you are purposely misinterpreting my words or not. I never said âwill beâ, I said âlikely beâ. Those can be construed very differently.
No one knows at this point how it will come back, it may be that Plex themselves havenât determined that at this point and time.
Plex Cloud is not a Beta product. It started out as Beta, then we opened it up to all Plex Pass members. Due to technical issues we were having and many reports of issues using Plex Cloud, we closed it to any user that was not already running Plex Cloud.
We are not making any exceptions (not even for 1 user) to allow access to Plex Cloud if did not have an active Plex Cloud at the time of the change.
We do not have any information on if/when this may change. As mentioned in our FAQ, we are evaluating the future of Plex Cloud. When a decision has been made, we will let you know.
Edit - For current Plex Cloud users, we have not abandoned you. We are still maintaining Plex Cloud and fixing issues. Continue to report issues if you see them.
@adamskoog said:
@Deniska77 said:
According to adamskoog, after developers will be going to return âPlex Cloudâ for all users it will be new BETA.Iâm not sure if you are purposely misinterpreting my words or not. I never said âwill beâ, I said âlikely beâ. Those can be construed very differently.
No one knows at this point how it will come back, it may be that Plex themselves havenât determined that at this point and time.
Very strange, that developers donât know anything about his service: no time plan, no software project, no deviding tasks to every developers. And support afraid to ask questionsâŠ
WowâŠ
If youâre trying to be obtuse and take what people are saying the wrong way you are doing a good job.
Iâll see myself out of this thread before I lose what is left of my patience.
@âMovieFan.Plexâ said:
Plex Cloud is not a Beta product. It started out as Beta, then we opened it up to all Plex Pass members. Due to technical issues we were having and many reports of issues using Plex Cloud, we closed it to any user that was not already running Plex Cloud.We are not making any exceptions (not even for 1 user) to allow access to Plex Cloud if did not have an active Plex Cloud at the time of the change.
We do not have any information on if/when this may change. As mentioned in our FAQ, we are evaluating the future of Plex Cloud. When a decision has been made, we will let you know.
Edit - For current Plex Cloud users, we have not abandoned you. We are still maintaining Plex Cloud and fixing issues. Continue to report issues if you see them.
MovieFan, I am not new plex user, I subscribed to Plex about 2 years before in that time then you run Plex Cloud.
If you give me exceptions to open âPlex Cloudâ I wil start to report issues for âPlex Cloudâ also, I promise. Be kind!
MovieFan.Plex", diring 2 days of my âPlex Passâ I allready found and described about 5 issues (with Chromecast and FindLirics, many problems there) and told about it to different branches of this forums and described several Chromecast issues and new interface features(for comfortable use) to âDom Câ plex employment. He understand and promise to push it to developers.
But nobody knows about when will be fix from developers!
So, I if you help me with opening âPlex Cloudâ I will also help you.
@Deniska77 said:
MovieFan, I am not new plex user, I subscribed to Plex about 2 years before in that time then you run Plex Cloud.
Has nothing to do with being a new or old user. If you were not running Plex Cloud before the change, you wonât have access.
If you give me exceptions to open âPlex Cloudâ I wil start to report issues for âPlex Cloudâ also, I promise. Be kind!
Sorry, no exceptions.
@âMovieFan.Plexâ said:
@Deniska77 said:
MovieFan, I am not new plex user, I subscribed to Plex about 2 years before in that time then you run Plex Cloud.Has nothing to do with being a new or old user. If you were not running Plex Cloud before the change, you wonât have access.
If you give me exceptions to open âPlex Cloudâ I wil start to report issues for âPlex Cloudâ also, I promise. Be kind!
Sorry, no exceptions.
But you can ask somebody to open it for me, if you support team you can do everything! Why all of you only can play mail to mail or play football game about any problems of plex members, time to make solution is less then you spend to write me exceptions, it is stupied rules. Support have to make exceptions on any case!! Be kind!!
@Deniska77 said:
@âMovieFan.Plexâ said:
Sorry, no exceptions.But you can ask somebody to open it for me, if you support team you can do everything! Why all of you only can play mail to mail or play football game about any problems of plex members, time to make solution is less then you spend to write me exceptions, it is stupied rules. Support have to make exceptions on any case!! Be kind!!
No means no.
Main low of business : customers are always right! So if it would be no solution I will complain!!
This is a company decision/policy, not my own. You will not get a different answer from anyone else.
You are free to try and talk our CEO into changing the decision. https://www.plex.tv/contact/
Ok. I will write mail to CEO and told him about how I am happy after you quickly help me
But If service was not beta and it was advertisement of Plex Cloud to my mail , you canât simple close it for new user!
Be kind! Donât force me to make a mountain out of a molehill!
@flow said:
@Deniska77 said:
But If service was not beta and it was advertisement of Plex Cloud to my mail , you canât simple close it for new user!Well, sure they can. See Plex Terms of Service - Plex Software - H:
You understand that Plex or its licensors may modify or discontinue offering the Services at any time.
https://www.plex.tv/about/privacy-legal/plex-terms-of-service/
You are very smart!
This is public ofer! You can discontinue service for all clients, before it you have to send notification to everybody before about 10 days of close ( See Russian laws), but not devided it to strange groups.
Where was no even mail about closing !!
Customer is always right!
