Plex constantly loses connection to remote server

Plex Media Server Remote Access
1

PMS Server Version#: 1.16.6.1592
Player Version#: 2.42.0 (Win7)
Server: 192.168.1.100 - Win2012R2
pfSense FW: 2.4.4

I am having a recurring connectivity issue with PMS. It repeatedly and randomly loses remote access / the stream fails. Sometimes the stream hangs (buffering indefinitely) at the 1 hour mark, sometimes it lasts longer. Servers show up properly as Remote and functions as it should. Every time the stream fails, 30 seconds before in the logs it show the same errors. I have made the problem as simple as possible trying to figure this out. I included some log entries that look related to the issue, hopefully someone can help me out.

  • UPnP & NAT-PMP are disabled (confirmed this in pfSense)
  • Sever’s IP is statically assigned outside of the DHCP pool range
  • Only one NAT and rule configured:
    NAT:
    o DST Address: WAN-Address
    o DST Port: 32400
    o NAT IP: 192.168.1.100
    o NAT Ports: 32400
    Rule:
    o SRC IP: Any
    o SRC Port: Any
    o DST IP: 192.168.1.100
    o DST Port: 32400

Sep 21, 2019 13:35:17.479 [4392] ERROR - getaddrinfo(192-168-1-100.abcdefghijklmnopqrstuvwxyz012345.plex.direct) failed: 11001
Sep 21, 2019 13:35:17.480 [4392] DEBUG - Network: 192-168-1-100.abcdefghijklmnopqrstuvwxyz012345.plex.direct failed to resolve to 192.168.1.100 but instead yielded “”
Sep 21, 2019 13:35:17.480 [4392] DEBUG - PublicAddressManager: Obtaining public address and mapping port.
Sep 21, 2019 13:35:17.480 [4124] DEBUG - PublicAddressManager: Obtaining public IP.
Sep 21, 2019 13:35:17.481 [4124] DEBUG - HTTP requesting GET http://plex.tv/pms/:/ip
Sep 21, 2019 13:35:17.725 [4124] DEBUG - HTTP 200 response from GET http://plex.tv/pms/:/ip
Sep 21, 2019 13:35:17.726 [4124] DEBUG - PublicAddressManager: Got public IP from http://plex.tv: PUBLIC-IP

Sep 21, 2019 13:35:29.735 [4124] DEBUG - NAT: UPnP, getPublicIP didn’t find usable IGD.
Sep 21, 2019 13:35:29.985 [4124] WARN - NAT: PMP, got an error: NATPMP_ERR_RECVFROM.
Sep 21, 2019 13:35:29.985 [4124] DEBUG - HTTP requesting GET https://PUBLIC-IP.f392d80c093049849144300ee572c901.plex.direct:32400/identity
Sep 21, 2019 13:35:32.987 [4124] ERROR - Error issuing curl_easy_perform(handle): 28
Sep 21, 2019 13:35:32.987 [4124] DEBUG - HTTP simulating 408 after curl timeout
Sep 21, 2019 13:35:32.995 [4124] DEBUG - MyPlex: Last published value didn’t change, we’re done.

Sep 21, 2019 13:35:51.898 [5736] DEBUG - Failed to stream media, client probably disconnected after 5580128256 bytes: 10054 - An existing connection was forcibly closed by the remote host

2

Same issue for me as of last night.

Was working fine then connection was cut from all users (as I was watching on TV upstairs).

Connects then bounces to disconnected on server. No changes were made to network config and never saw any windows updates.

3

Does Plex support ever answer a question with a definitive answer? Every time they update my remote server F’s up.

Do they ever take responsibility because I’ve seen NO resolution to any issue they cause except for a bunch of technical jargon that not everyone can understand. It’s infuriating

4

Seen as for some reason i can’t start a new topic, i am having to add to this one as i am getting a very similar issue were PMS on Windows 10 will load up and after about 20 seconds the server will just close itself down. This has only started happening today. The server was running fine all this week but now as i mentioned will just close by itself and cannot figure out why. It feels like Plex is just becoming to buggy for me at the minute, which is a shame as really like it.

5

Was this topic ever resolved? Having a very similar issue.