I watched two movies today on the firestick and both I let run all the way to the end of credits.
I went and filtered my movie library by Plays and I saw the two movies I watched today were showing as 2 plays instead of 1.
I looked in my Plex Dash app Top Charts and it shows both of those movies with only 1 Play.
The library filter shows the total number of plays, since the movie was first added to your server. It is not “plays on one day”.
(Plays will be remembered even if the movie was removed for a while from your server.) If you played a mismatched movie that was for some reason matched to the same guid as the other movie, it would count as well as “play”.
IIRC there was a bug (a long time ago) in Plex server, which counted the main movie as “played” if a user only played the trailer for that movie. If the affected movies are old enough, it could be a possible cause.
Thank you for the reply. Both movies I watched were unwatched and never been on my server yet.
I’m just confused how they got counted twice if I’ve never watched them before and they’ve never been on my server.
After the movie was over, it went to the little mini credits window. Idk if that caused it to trigger a second view. Idk
The movies were not old enough to fit in the (a long time ago) category.
It’s not the end of the world, but it seems like it’s happening only when it’s going from Unwatched. I just watched the same movie again today and now my Plays show as 3 plays.
I’m going through library and looking at the movies where it says 2 plays and I know for a fact there are a few of them here that I’ve only watched 1 time that are saying 2 plays. I’m not sure how long this has been happening but I can say confidently that one of the movies I watched about 3 months ago is showing as 2 plays and I know for a fact I’ve only seen it once.
I basically only watch on a firestick, which is making me believe that it’s something to do with that.
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Further reference:
My Server Settings:
My settings on my firestick:
What does the play history show for one of these problematic movies? (Hover over its poster, click the vertical ellipsis, select View Play History.) It should show the date and time of each play along with the client responsible for it.
It shows only 1 play, my username, Android Platform (which is firestick) and the correct time.
I think I have a hunch that I’m going to experiment with. Both of those movies were on my Watchlist and after I watched them they were both removed from my watchlist. I’m wondering if it’s marking it as complete on the watchlist, which marks it as played then my server does it’s detection and marks it as a 2nd play. Instead of in sync.
Do you happen to have the DLNA server in Plex activated?
If so, the additional “play” could have been made by a DLNA client, which made a preview of the new items by playing them for a bit.
All DLNA clients are using the account of the server admin, kinda.
@OttoKerner does that checkbox in the image do exactly what you were talking about and likely my issue?
Tested with a short movie, played it on my Windows PC all the way through. It wasn’t in my watchlist and never been on my server before and I unchecked the DLNA Server timeline reporting I posted about above. On completion is appeared as 2 plays showing even though it was unwatched before.
Taylor is a different user than me.
Well, it appears there is a playback event in the server’s database, back from January.
With your own recent playback, that makes indeed 2.
If the actual movie in question hasn’t already been on your server in January, then this must have been a mismatched video.
If you add new videos to your server, and they are mismatched, what do you do to solve it?
If you don’t use Unmatch or Fix Match, but simply override the automatically downloaded metadata with manual input, then issues like this are bound to happen.
@OttoKerner I am using “PlexMediaServer-1.40.3.8555-fef15d30c-x86_64_DSM6” and watch my movies on a Nvidia Shield or Apple TV. Ever since the most recent update to plex, movies indeed count as 2 watches instead of 1. I tested on various movies and even brand new ones that just came out such as IF. I sort my movies by “Plays” because I watched the same movies to fall a sleep lol. Anyways, I noticed any movie I watch counts as 2. So @gibit isn’t the only one and I don’t think they are doing anything wrong on their side.
In the image, Taylor is a completely different user. That movie was added to my server and never removed, honestly never touched. I just sorted by Duration and found that to be a 6 minute video and thought it would be perfect to test.
View History, Tautulli, and Plex Dash all show my recently watched movies as 1 play. Plex’s Library UI shows it as 2 plays. So I don’t know if it’s counting bug or if it’s actually counting them as 2 plays, or a UI bug showing it as 2 plays.
As @Forb1dden1 is having the same issue with the recent update, I think it might be time to stick this into the Bug queue.
Yes. And their playbacks are counted as well when you filter your library that way. It’s not just your playbacks but the playbacks of all users who ever streamed from your server.
The reason why these are differing is (as so often) history.
In the beginning… (just kidding) there was only a table in Plex’s internal database which stored all complete playbacks by any user.
That’s what you see when you use the ‘Plays’ library filter or the ‘View Play History’ context menu.
Plex Dash might use a different data source (or the same, but filtered differently).
It’s a bit confusing at the moment, with several places registering playback events, but applying different criteria what constitutes a “playback” event.
(For instance the Watch History in your user profile might look different.)
Which is using what precisely, I’ll have to ask the developers.
Idk if that’s right, b/c my daughters play count shows My Little Pony over 30 plays when you sort her library by Plays and on mine it shows as 1. Which is about right b/c I’m not watching that movie a second time lol
Something seems off. If 3 sources are showing the movie was only played once, but the Library UI is showing it as 2 plays, it’s a bug and could be simply UI related. Hopefully we see those counts of the recent movie’s that we watch drop down from 2 plays to 1 play.
I’m not sure if the library filter is supposed to show playbacks from a different library.
It’s a library filter after all, not a server filter.
Oh well, think that’s delving into another category that’s not involved with the movies showing as 2 plays.
I just wanted to report this bug so it can get into the bug queue and Plex can investigate. If it’s happening to all users you may start seeing this question more and more since this was likely from a recent update.
@gibit It’s 100% a bug. I now have my brother and 2 other friends who all use Plex and have their own servers experiencing the same bug since the update. Any movie played is counting as 2 plays. For example a movie with 0 plays will show up at 2 after finishing the movie. Even a movie that I have with 38 plays, went to 40 after watching once.
yeah now that I’ve noticed it, I’m monitoring it and my wife watched an unwatched movie yesterday on her own account separate from mine and her play count went from 0 to 2 plays.
Does this occcur on all client types?
Or is this restricted to one platform?
