I’m starting a new thread because the thread above is still not resolved.
I’ve been seeing this intermittently ever since I started using Plex 5 years ago, and was hoping it would eventually get fixed. The problem is exactly as described in the post above. Plex shows that the user watched something, but doesn’t give info on what they watched.
I suppose the reason it never gets fixed is that it’s relatively rare, and some people can’t reproduce it.
I have Plex on Windows 10. Also I think it only happens on other user accounts streaming remotely, (not myself).
Edit: I watched 72 minutes of the same movie and it showed up in my own history.
I think the reason you’re not seeing any info is that the play that ran for 89 min is not a complete play. So Plex is tecnically correct that you have 0 plays because it is only counting completed plays.
And about this being “fixed” i don’t think anyone considers this a bug.
Reading the old post a bit. Sounds like a bug, but I’ll be buggered if I can think of where to start looking at it.
I was about to ask if you even spoke to the users specifically to see if they really were watching things, or just playing things for a minute then swapping around. But I see one of the last posts you mentioned talking to the user(s) specifically. No details provided on what they watched, the length of the item, and whether they completed the items or not.
Another bit of info that may be important/relevant, is what kind of account are they? Friend, Home user, or Managed user? Managed users log in using the servers account password, similar to Netflix profiles. Home users log in as their own email, but show up on the same profile list as managed users do and can swap accounts doing that (its why there are warnings on using this account type). Friends have their own account login, but don’t have the ability to swap to the server accounts profiles (also don’t get some Plex pass features unless they buy their own pass).
Based on your description of the different account types, they are Friend users. If I understand correctly, I’m the only Managed user and there are no Home users. In the example from the picture above, I know the user watched a movie and I know specifically what movie it was (although I doubt that is relevant).
In your library, is it marked as having been watched? If you quit the movie early, does it show in your “Continue Watching” category? If you stop the movie within 5-10% (not sure of the amount) of the end of a video file, the server marks it as having been “watched” and should not give the option to resume the video where you quit watching.
(Side note: This is good for those movies with overly long credits, but that can fail on some files that may have EXTREMELY long credits compared to the file, such as NF rips)
By the way, we are not disbelieving you with all these statements and such. we’re playing a game of 20 questions in order to figure out exactly what is happening at what time, to figure out what might be causing the issue. For example, if the movie remained in the “Continue Watching” queue, it’s not considered “watched” and that MAY be why a movie would not show under the played history of your friend. We aren’t there to check whether they truly did complete said movie, and must ask you a bunch of questions in their place.
But mostly, I’m trying to burn time and add to replies on this thread in hopes that a dev will chime in with actual support.
