Server Version#: 1.32.5.7349
Player Version#:
Hi there.
My server transcoder seems to be crashing at night, during the maintenance window.
I have a ips crash file from the Transcoder. See contents below.
Any ideas on what the issue could be ?
{"app_name":"Plex Transcoder","timestamp":"2023-09-01 22:08:54.00 +0100","app_version":"","slice_uuid":"97150975-30d0-36c9-979c-039d3fb94453","build_version":"","platform":1,"share_with_app_devs":1,"is_first_party":1,"bug_type":"309","os_version":"macOS 13.4.1 (22F82)","roots_installed":0,"incident_id":"8BA3D456-BEDA-49DC-BE24-411B4D17DC02","name":"Plex Transcoder"}
{
"uptime" : 6200000,
"procRole" : "Unspecified",
"version" : 2,
"userID" : 502,
"deployVersion" : 210,
"modelCode" : "Mac13,1",
"coalitionID" : 522393,
"osVersion" : {
"train" : "macOS 13.4.1",
"build" : "22F82",
"releaseType" : "User"
},
"captureTime" : "2023-09-01 22:08:51.9670 +0100",
"incident" : "8BA3D456-BEDA-49DC-BE24-411B4D17DC02",
"pid" : 70772,
"translated" : false,
"cpuType" : "ARM-64",
"roots_installed" : 0,
"bug_type" : "309",
"procLaunch" : "2023-09-01 22:08:51.8294 +0100",
"procStartAbsTime" : 149446283498150,
"procExitAbsTime" : 149446285029457,
"procName" : "Plex Transcoder",
"procPath" : "\/Users\/USER\/*\/Plex Media Server.app\/Contents\/MacOS\/Plex Transcoder",
"parentProc" : "Exited process",
"parentPid" : 35223,
"coalitionName" : "com.plexapp.plexmediaserver",
"crashReporterKey" : "0A1ABDD9-7D21-41D0-35C2-ED65DD3A2E39",
"responsiblePid" : 35223,
"codeSigningID" : "Plex Transcoder",
"codeSigningTeamID" : "K4QJ56KR4A",
"codeSigningFlags" : 570503953,
"codeSigningValidationCategory" : 6,
"codeSigningTrustLevel" : 0,
"sip" : "enabled",
"vmRegionInfo" : "0x28 is not in any region. Bytes before following region: 105553518919640\n REGION TYPE START - END [ VSIZE] PRT\/MAX SHRMOD REGION DETAIL\n UNUSED SPACE AT START\n---> \n MALLOC_NANO (reserved) 600018000000-600020000000 [128.0M] rw-\/rwx SM=NUL ...(unallocated)",
"exception" : {"codes":"0x0000000000000001, 0x0000000000000028","rawCodes":[1,40],"type":"EXC_BAD_ACCESS","signal":"SIGSEGV","subtype":"KERN_INVALID_ADDRESS at 0x0000000000000028"},
"termination" : {"flags":0,"code":11,"namespace":"SIGNAL","indicator":"Segmentation fault: 11","byProc":"exc handler","byPid":70772},
"vmregioninfo" : "0x28 is not in any region. Bytes before following region: 105553518919640\n REGION TYPE START - END [ VSIZE] PRT\/MAX SHRMOD REGION DETAIL\n UNUSED SPACE AT START\n---> \n MALLOC_NANO (reserved) 600018000000-600020000000 [128.0M] rw-\/rwx SM=NUL ...(unallocated)",
"extMods" : {"caller":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"system":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"targeted":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"warnings":0},
"faultingThread" : 0,
"threads" : [{"triggered":true,"id":131701879,"threadState":{"x":[{"value":0},{"value":4340242011},{"value":5022695856},{"value":69},{"value":524289},{"value":17},{"value":0},{"value":1},{"value":1},{"value":0},{"value":4294967231},{"value":32},{"value":5022695460},{"value":63},{"value":5022679040},{"value":2147483648},{"value":4347645804,"symbolLocation":0,"symbol":"av_strcasecmp"},{"value":0},{"value":0},{"value":5560642592},{"value":1},{"value":1},{"value":0},{"value":5570105856},{"value":1},{"value":5570105856},{"value":4331470848},{"value":4331470848},{"value":4331470848}],"flavor":"ARM_THREAD_STATE64","lr":{"value":4339658504},"cpsr":{"value":4096},"fp":{"value":6135657088},"sp":{"value":6135645840},"esr":{"value":2449473542,"description":"(Data Abort) byte read Translation fault"},"pc":{"value":4339658564,"matchesCrashFrame":1},"far":{"value":40}},"queue":"com.apple.main-thread","frames":[{"imageOffset":1863492,"imageIndex":2},{"imageOffset":24360,"symbol":"start","symbolLocation":2236,"imageIndex":34}]}],
"usedImages" : [
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"name" : "libavcodec.59.dylib"
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}
