Server Version#: 1.30.2.6563 (UNRAID)
Player Version#: 9.15.0.38158 (NVIDIA SHIELD)
When I try to play the element Le lotus blanc - S2 E2 - Le rêve italien, Plex crash or it exit the video and send me to the page where I can login with different account.
Important to note:
- With Plex web, I can read the video without any problem.
- With the nvidia shield, I can read any other element of my librairie except any video of this series. It may be a problem with the codec.
Here is the nfo of the file I generated with mediainfo
General
Format : Matroska
Format version : Version 4
File size : 3.73 GiB
Duration : 54 min 21 s
Overall bit rate : 9 830 kb/s
Encoded date : UTC 2022-11-07 08:26:01
Writing application : mkvmerge v71.1.0 ('Fortitude') 64-bit
Writing library : libebml v1.4.4 + libmatroska v1.7.1
Cover : Yes
Attachments : cover.png
Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L4
Format settings : CABAC / 4 Ref Frames
Format settings, CABAC : Yes
Format settings, Reference frames : 4 frames
Codec ID : V_MPEG4/ISO/AVC
Duration : 54 min 21 s
Bit rate mode : Constant
Bit rate : 8 517 kb/s
Nominal bit rate : 10 000 kb/s
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 25.000 FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.164
Stream size : 3.23 GiB (87%)
Default : Yes
Forced : No
Color range : Limited
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.709
Audio #1
ID : 2
Format : E-AC-3
Format/Info : Enhanced AC-3
Commercial name : Dolby Digital Plus
Codec ID : A_EAC3
Duration : 54 min 21 s
Bit rate mode : Constant
Bit rate : 640 kb/s
Channel(s) : 6 channels
Channel layout : L R C LFE Ls Rs
Sampling rate : 48.0 kHz
Frame rate : 31.250 FPS (1536 SPF)
Compression mode : Lossy
Stream size : 249 MiB (7%)
Title : English
Language : English
Service kind : Complete Main
Default : No
Forced : No
Audio #2
ID : 3
Format : E-AC-3
Format/Info : Enhanced AC-3
Commercial name : Dolby Digital Plus
Codec ID : A_EAC3
Duration : 54 min 21 s
Bit rate mode : Constant
Bit rate : 640 kb/s
Channel(s) : 6 channels
Channel layout : L R C LFE Ls Rs
Sampling rate : 48.0 kHz
Frame rate : 31.250 FPS (1536 SPF)
Compression mode : Lossy
Stream size : 249 MiB (7%)
Title : French
Language : French
Service kind : Complete Main
Default : Yes
Forced : No
Text
ID : 4
Format : UTF-8
Codec ID : S_TEXT/UTF8
Codec ID/Info : UTF-8 Plain Text
Duration : 51 min 0 s
Bit rate : 53 b/s
Count of elements : 673
Stream size : 20.1 KiB (0%)
Title : French [Full]
Language : French
Default : No
Forced : No
Here is the error in the android log:
02-11 09:44:38.529 e: Stacktrace: java.nio.BufferUnderflowException
at java.nio.DirectByteBuffer.get(DirectByteBuffer.java:239)
at com.plexapp.plex.ff.io.SharedOutputBuffer.drainAsByteArray(SourceFile:5)
at com.plexapp.player.engines.exoplayer.extractor.ExtractorBinding.b(SourceFile:107)
at zf.d$a.invokeSuspend(SourceFile:361)
at kotlin.coroutines.jvm.internal.a.resumeWith(SourceFile:12)
at kotlinx.coroutines.b1.run(SourceFile:119)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1167)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:641)
at java.lang.Thread.run(Thread.java:923)
02-11 09:44:38.637 i: [ExoPlayer][EventLogger] videoDisabled [eventTime=4.58, mediaPos=0.00, window=0, period=0]
02-11 09:44:38.638 i: [ExoPlayer][EventLogger] audioDisabled [eventTime=4.58, mediaPos=0.00, window=0, period=0]
02-11 09:44:38.639 i: [FFmpegExtractor] Interrupting extractor for release.
02-11 09:44:38.641 i: [FFmpeg] [INFO] [FFmpegExtractor] Reading whilst closed, exiting.
02-11 09:44:38.641 i: [FFmpeg] [WARN] [CacheSource] Encountered result whilst reading from source at 19723373 bytes: Immediate exit requested (-1414092869).
02-11 09:44:38.642 i: [FFmpeg] [WARN] [CacheSource] Source or buffer is still interrupted.
02-11 09:44:38.642 i: [FFmpeg] [INFO] [CacheSource] Thread has been terminated.
02-11 09:44:38.643 i: [FFmpeg] [INFO] [FFmpegExtractor] Closing demuxer context.
02-11 09:44:38.647 i: [FFmpeg] [INFO] [CacheSource] Close requested, terminating.
02-11 09:44:38.647 i: [FFmpeg] [INFO] [CacheSource] Terminating thread.
02-11 09:44:38.648 i: [FFmpeg] [INFO] [FFmpegExtractor] Source has been closed successfully.
02-11 09:44:38.656 i: [FFmpeg] [INFO] [CacheSource] Closed successfully.
02-11 09:44:38.657 i: [FFmpegExtractor] Extractor has been released.
02-11 09:44:38.657 e: [ExoPlayer][EventLogger] playerFailed [eventTime=4.59, mediaPos=0.00, window=0, period=0, errorCode=ERROR_CODE_IO_UNSPECIFIED
com.google.android.exoplayer2.r: Source error
at com.google.android.exoplayer2.x1.G(SourceFile:17)
at com.google.android.exoplayer2.x1.handleMessage(SourceFile:279)
at android.os.Handler.dispatchMessage(Handler.java:102)
at android.os.Looper.loop(Looper.java:223)
at android.os.HandlerThread.run(HandlerThread.java:67)
Caused by: y4.i0$h: Unexpected BufferUnderflowException: null
at y4.i0$d.run(SourceFile:146)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1167)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:641)
at java.lang.Thread.run(Thread.java:923)
Caused by: java.nio.BufferUnderflowException
at java.nio.DirectByteBuffer.get(DirectByteBuffer.java:239)
at com.plexapp.plex.ff.io.SharedOutputBuffer.drainAsByteArray(SourceFile:5)
at com.plexapp.player.engines.exoplayer.extractor.ExtractorBinding.b(SourceFile:107)
at zf.d$a.invokeSuspend(SourceFile:361)
at kotlin.coroutines.jvm.internal.a.resumeWith(SourceFile:12)
at kotlinx.coroutines.b1.run(SourceFile:119)
... 3 more
]
02-11 09:44:38.658 e: [Player][ExoPlayer] Playback error detected
02-11 09:44:38.659 i: [Player][Timeline] Handling player error
02-11 09:44:38.660 i: [Player][Timeline] Playback stopped (error: true)
02-11 09:44:38.660 i: [Player][Timeline] Player error not known by server, reporting original player error (or a playback interrupted one)
02-11 09:44:38.661 i: [Player] Error reported: UnknownError (null)
02-11 09:44:38.661 i: [Player][Timeline] Playback stopped (error: false)
02-11 09:44:38.662 e: An exception occurred: com.google.android.exoplayer2.r: Source error
02-11 09:44:38.662 e: Stacktrace: com.google.android.exoplayer2.r: Source error
at com.google.android.exoplayer2.x1.G(SourceFile:17)
at com.google.android.exoplayer2.x1.handleMessage(SourceFile:279)
at android.os.Handler.dispatchMessage(Handler.java:102)
at android.os.Looper.loop(Looper.java:223)
at android.os.HandlerThread.run(HandlerThread.java:67)
Caused by: y4.i0$h: Unexpected BufferUnderflowException: null
at y4.i0$d.run(SourceFile:146)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1167)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:641)
at java.lang.Thread.run(Thread.java:923)
Caused by: java.nio.BufferUnderflowException
at java.nio.DirectByteBuffer.get(DirectByteBuffer.java:239)
at com.plexapp.plex.ff.io.SharedOutputBuffer.drainAsByteArray(SourceFile:5)
at com.plexapp.player.engines.exoplayer.extractor.ExtractorBinding.b(SourceFile:107)
at zf.d$a.invokeSuspend(SourceFile:361)
at kotlin.coroutines.jvm.internal.a.resumeWith(SourceFile:12)
at kotlinx.coroutines.b1.run(SourceFile:119)
... 3 more
02-11 09:44:38.664 i: [TranscodeFallbackBehaviour] Detected direct play failed, falling back to transcode (starting: true)
logging.txt (4.1 MB)
Plex Media Server.log (6.4 MB)
