Grab my DB tool and see if ‘Check’ reveals anything ?
I need to run the tool as root correct?
I get the following:
Enter choice: 1
Checking the PMS databases
Check complete. PMS main database is OK.
Check complete. PMS blobs database is OK.
Should I vaccuum the DB’s?
Get the new version. you’ll like it.
stop/start in the tool
automatic mode
Beers after 4pm 
I did, but forgot to upload it to the DS1813+, still had the old version on there … lol
Same results though.
Performing ‘automatic’ check now.
back in 15. Dinner run
OK. I’ll be here when you get back 
Automatic is complete.
Enter command # -or- command name (4 char min) : 2
Automatic Check,Repair,Index started.
Checking the PMS databases
Check complete. PMS main database is OK.
Check complete. PMS blobs database is OK.
Exporting current databases using timestamp: 2023-03-28_08.11.21
Exporting Main DB
Exporting Blobs DB
Successfully exported the main and blobs databases. Proceeding to import into new databases.
Importing Main DB.
Importing Blobs DB.
Successfully imported SQL data.
Verifying databases integrity after importing.
Verification complete. PMS main database is OK.
Verification complete. PMS blobs database is OK.
Saving current databases with '-BACKUP-2023-03-28_08.11.21'
Making repaired databases active
Repair complete. Please check your library settings and contents for completeness.
Recommend: Scan Files and Refresh all metadata for each library section.
Backing up of databases
Backup current databases with '-BACKUP-2023-03-28_08.15.40' timestamp.
Reindexing main database
Reindexing main database successful.
Reindexing blobs database
Reindexing blobs database successful.
Reindex complete.
Automatic Check, Repair/optimize, & Index successful.
Restarted server and entered my Movies Plus library, and you guessed it, instant crash as soon as I started scrolling slowly through the library.
I tried to Refresh Metadata for the Movies Plus library (1307 Movies) but the server crashed part way through the process.
Logs, just in case:
Plex Media Server Logs_2023-03-28_08-34-48.zip (721.2 KB)
BTW, the .dmp files on the DS1815+ show the same errors as on the DS1813+ in WinDbg.
Here’s the analysis:
0:024> !analyze -v
*******************************************************************************
* *
* Exception Analysis *
* *
*******************************************************************************
KEY_VALUES_STRING: 1
Key : Analysis.CPU.mSec
Value: 46
Key : Analysis.DebugAnalysisManager
Value: Create
Key : Analysis.Elapsed.mSec
Value: 84
Key : Analysis.IO.Other.Mb
Value: 0
Key : Analysis.IO.Read.Mb
Value: 0
Key : Analysis.IO.Write.Mb
Value: 0
Key : Analysis.Init.CPU.mSec
Value: 358
Key : Analysis.Init.Elapsed.mSec
Value: 100659
Key : Analysis.Memory.CommitPeak.Mb
Value: 42
FILE_IN_CAB: ecc6c78d-5656-4604-d9f7429c-e802156c.dmp
CONTEXT: (.ecxr)
rax=000000000001fffe rbx=000000000000aaaa rcx=000000000000aaaa
rdx=00007f6a92a72dd6 rsi=00007f6a92af2dd0 rdi=0000000000000001
rip=00007f6a9d3c8388 rsp=00007f6a91d6df90 rbp=00007f6a91d6df90
r8=00007f6a96fdbc8c r9=00007f6a96fdbc60 r10=0000000000000000
r11=0000000000000000 r12=00007f6a91d6e050 r13=00007f6a92a72dd6
r14=0000000000000000 r15=00007f6a96fdbc60
iopl=0 nv up ei pl nz na pe nc
cs=0033 ss=0000 ds=0000 es=0000 fs=0000 gs=0000 efl=00010202
libfreeimage+0x31c388:
00007f6a`9d3c8388 0fb606 movzx eax,byte ptr [rsi] ds:00007f6a`92af2dd0=??
Resetting default scope
EXCEPTION_RECORD: (.exr -1)
ExceptionAddress: 00007f6a92af2dd0
ExceptionCode: 0000000b
ExceptionFlags: 00000001
NumberParameters: 0
PROCESS_NAME: com.plexapp.plugins.itunes.db-shm
ERROR_CODE: (NTSTATUS) 0xb - An attempt was made to load a program with an incorrect format.
EXCEPTION_CODE_STR: b
FAULTING_THREAD: ffffffff
STACK_TEXT:
00007f6a`91d6df90 00007f6a`9d3c8388 libfreeimage+0x31c388
00007f6a`91d6dfa0 00007f6a`9d3c7919 libfreeimage+0x31b919
00007f6a`91d6e110 00007f6a`9d3c6cb8 libfreeimage+0x31acb8
00007f6a`91d6e150 00007f6a`9d39b4da libfreeimage+0x2ef4da
00007f6a`91d6ee90 00007f6a`9d38c2d7 libfreeimage+0x2e02d7
00007f6a`91d6eed0 00007f6a`9d38864d libfreeimage+0x2dc64d
00007f6a`91d6ef00 00007f6a`9e514069 Plex_Media_Server+0xe01069
00007f6a`91d6f0b0 00007f6a`9e413114 Plex_Media_Server+0xd00114
00007f6a`91d6f2e0 00007f6a`9e417cc4 Plex_Media_Server+0xd04cc4
00007f6a`91d6f400 00007f6a`9e417ecb Plex_Media_Server+0xd04ecb
00007f6a`91d6f550 00007f6a`9e4185b2 Plex_Media_Server+0xd055b2
00007f6a`91d6f7d0 00007f6a`9ddabe8b Plex_Media_Server+0x698e8b
00007f6a`91d6f7f0 00007f6a`9dda2da3 Plex_Media_Server+0x68fda3
00007f6a`91d6fa50 00007f6a`9dd9f11d Plex_Media_Server+0x68c11d
00007f6a`91d6fa80 00007f6a`9dd9f206 Plex_Media_Server+0x68c206
00007f6a`91d6fb70 00007f6a`9dd53eff Plex_Media_Server+0x640eff
00007f6a`91d6fc20 00007f6a`9dc7e842 Plex_Media_Server+0x56b842
00007f6a`91d6fc70 00007f6a`9e4e6e05 Plex_Media_Server+0xdd3e05
00007f6a`91d6fcc0 00007f6a`9e4e8042 Plex_Media_Server+0xdd5042
00007f6a`91d6fd90 00007f6a`9e4e8177 Plex_Media_Server+0xdd5177
00007f6a`91d6fe30 00007f6a`9e4e7a66 Plex_Media_Server+0xdd4a66
00007f6a`91d70020 00007f6a`9afbf8ed libboost_thread+0xf8ed
SYMBOL_NAME: libfreeimage+31c388
MODULE_NAME: libfreeimage
IMAGE_NAME: libfreeimage.so
STACK_COMMAND: .ecxr ; kb ; ** Pseudo Context ** Pseudo ** Value: 2 ** ; kb
FAILURE_BUCKET_ID: APPLICATION_FAULT_b_libfreeimage.so!Unknown
OSPLATFORM_TYPE: x64
OSNAME: Linux 0.0
FAILURE_ID_HASH: {6d6d724a-97f0-de75-782e-8f811fd230fc}
Followup: MachineOwner
---------
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WHERE did you get that tool? I need it
-
Go into the different cache directories and delete everything in them.
Something tells me it’s ■■■■■■■ itself and can’t use already existing images
WinDbg can be downloaded from MS. It’s Windows only as far as I know though.
The \\PlexStation\PlexMediaServer\AppData\Plex Media Server\Cache\PhotoTranscoder folder has over 6GB in it, does that sound right to you?
I guess it is correct, the DS1815+ has 7.6GB in that folder.
I am deleting everything now, will take a while though.
NOPE! They aren’t clearing it. Trash all of it
I bet it’s trying to load all that into memory
I will file ANOTHER GHI on that not being cleaned up
Hmmm … that might be the difference between the two NAS, the DS1813+ has 4GB RAM and the DS1815+ has 8GB RAM.
IF that’s the case,
Send me the logs and DMP files.
I’ll hit them over the head with it
You should have enough logs from this thread … lol
Here’s the .dmp files from the DS1813+, let me know if you want them from the DS1815+ as well.
tmp.zip (3.2 MB)
thanks
Cleared the caches, restarted Plex, still crashes when trying to scroll through Movies library.
Does not seem to have an issue scrolling through the TV Show library though (342 TV Shows).
I cannot even enter the Movies Plus library, without the server crashing now though 
4 or 5 crashes later and I can enter the Movies Plus library and scroll through it slowly, a page at a time. If I try to scroll quickly or use the jump menu, then the server crashes again.
Oh ■■■■. that’s not good
No, NOT good at all.
I have to restart the server so often that I am considering a permanent shortcut to do it for me … lol
Rename the AppData and start fresh
