Server Version#: 1.18.8.2527-740d4c206
Player Version#: All
Tuner Make/Model: HDHomeRun Connect
I appreciate any help in advance.
I was just cruising along on Plex without a care in the world and then it suddenly started crashing. After much debugging, I finally determined that attempting to view a .ts file or attempting to watch Live TV would cause Plex to crash. This setup had been working perfectly for years. Live TV and watching .ts crashes started happening at the same time so my assumption is the errors are associated. I’ve used Chrome, Mac, and Shield clients and they all cause the server to crash.
I’m running Plex on a Windows 10 server w/Plex version 1.18.8.2527-740d4c206
My Plex server log just prior to the crash looks like this:
Mar 20, 2020 23:27:47.330 [8424] VERBOSE - * X-Plex-Product => Plex Web
Mar 20, 2020 23:27:47.330 [8424] VERBOSE - * X-Plex-Version => 4.22.2
Mar 20, 2020 23:27:47.330 [8424] VERBOSE - * X-Plex-Client-Identifier => fiozgibbtm8s10p0211ztip4
Mar 20, 2020 23:27:47.330 [8424] VERBOSE - * X-Plex-Platform => Chrome
Mar 20, 2020 23:27:47.330 [8424] VERBOSE - * X-Plex-Platform-Version => 80.0
Mar 20, 2020 23:27:47.330 [8424] VERBOSE - * X-Plex-Sync-Version => 2
Mar 20, 2020 23:27:47.330 [8424] VERBOSE - * X-Plex-Features => external-media,indirect-media
Mar 20, 2020 23:27:47.330 [8424] VERBOSE - * X-Plex-Model => bundled
Mar 20, 2020 23:27:47.330 [8424] VERBOSE - * X-Plex-Device => OSX
Mar 20, 2020 23:27:47.330 [8424] VERBOSE - * X-Plex-Device-Name => Chrome
Mar 20, 2020 23:27:47.330 [8424] VERBOSE - * X-Plex-Device-Screen-Resolution => 1440x766,1440x900
Mar 20, 2020 23:27:47.330 [8424] VERBOSE - * X-Plex-Token => xxxxxxxxxxxxxxxxxxxx
Mar 20, 2020 23:27:47.330 [8424] VERBOSE - * X-Plex-Language => en
Mar 20, 2020 23:27:47.330 [8424] DEBUG - Found session GUID of 0t834618b81gf5z9t3w1i9l4 in session start.
Mar 20, 2020 23:27:47.332 [8424] DEBUG - TranscodeUniversalRequest: using augmented profile Web
Mar 20, 2020 23:27:47.332 [8424] DEBUG - Downloading document http://127.0.0.1:32400/livetv/sessions/197e467c-a016-48a8-acc1-c1451c43fa46?includeBandwidths=1&offset=-1&X-Plex-Incomplete-Segments=1&X-Plex-Session-Identifier=dxhnq8pptel2rc5mi1onu2e0
Mar 20, 2020 23:27:47.332 [8424] VERBOSE - Auth: We found auth token (xxxxxxxxxxxxxxxxxxxx), enabling token-based authentication.
Mar 20, 2020 23:27:47.332 [8424] DEBUG - Auth: authenticated user 15055559 as Bruce
Mar 20, 2020 23:27:47.334 [8424] DEBUG - We’re going to try to auto-select an audio stream for account 15055559.
Mar 20, 2020 23:27:47.334 [8424] DEBUG - Selecting best audio stream for part ID 4630 (autoselect: 0 language: en)
Mar 20, 2020 23:27:47.334 [8424] DEBUG - Audio Stream: 19430, Subtitle Stream: -1
Mar 20, 2020 23:27:47.334 [8424] VERBOSE - It took 0.0 sec to serialize a list with 1 elements.
Mar 20, 2020 23:27:47.335 [8424] DEBUG - Codecs: testing h264_qsv (encoder)
Mar 20, 2020 23:27:47.335 [8424] DEBUG - Codecs: hardware transcoding: testing API qsv
Mar 20, 2020 23:27:47.372 [8424] VERBOSE - [FFMPEG] - Using D3D9Ex device.
Mar 20, 2020 23:27:47.413 [8424] VERBOSE - [FFMPEG] - Initialize MFX session: API version is 1.15, implementation version is 1.30
Mar 20, 2020 23:27:47.455 [8424] VERBOSE - [FFMPEG] - MFX compile/runtime API: 1.15/1.30
Mar 20, 2020 23:27:47.578 [16776] DEBUG - Job running: D:\Program Files (x86)\Plex\Plex Media Server\CrashUploader.exe “–directory=D:\MediaServerDirectory\WorkDir\Plex Media Server\Crash Reports\1.18.8.2527-740d4c206” --version=1.18.8.2527-740d4c206 --platform=Windows “–platformVersion=10.0 (Build 18363)” --serverUuid=59f76320d642d39f793beb375c1e91918185afd1 --userId=Xxxx(I removed my userid) this --sentryUrl=https://sentry.io/api/1233455/minidump --sentryKey=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx --vendor=Microsoft --model=x64 --device=PC
Mar 20, 2020 23:27:47.588 [16776] DEBUG - Jobs: Starting child process with pid 9204
My Plex Tuner log is this:
Mar 20, 2020 23:54:37.168 [16444] INFO - Plex Tuner Service v1.0.0.0 - Microsoft PC x64 - build:
Mar 20, 2020 23:54:37.168 [16444] INFO - Windows version: 6.2 (Build 9200), language en-US
Mar 20, 2020 23:54:37.168 [16444] INFO - 4 3408 MHz processor(s): Architecture=0, Level=6, Revision=40457 Processor Identifier=Intel64 Family 6 Model 158 Stepping 9, GenuineIntel
Mar 20, 2020 23:54:37.169 [16444] DEBUG - “D:\Program Files (x86)\Plex\Plex Media Server\Plex Tuner Service.exe” “D:\Program Files (x86)\Plex\Plex Media Server\Resources\Tuner\Private” “D:\Program Files (x86)\Plex\Plex Media Server\Resources\Tuner\Shared” 1.18.8.2527-740d4c206 32600 /waitmutex
Mar 20, 2020 23:54:37.137 [1260] INFO - [I] broker_t::start…
Mar 20, 2020 23:54:37.165 [1260] INFO - [I] device_manager_t::init.
Mar 20, 2020 23:54:37.165 [1260] INFO - [I] device_manager_t::init. Initialize provider manager
Mar 20, 2020 23:54:37.165 [1260] INFO - [I] device_manager_t::init. Initialize all device auxes
Mar 20, 2020 23:54:37.165 [1260] INFO - [I] dvb_device_factory_t::get_aux_list
Mar 20, 2020 23:54:37.165 [1260] INFO - [I] bda_aux_t::init
Mar 20, 2020 23:54:37.498 [1260] INFO - [I] web_server_t::start. Starting web server on port 32600
Mar 20, 2020 23:54:44.842 [12088] INFO - [I] web_service_t::process_device_discovery
Mar 20, 2020 23:54:44.842 [12088] INFO - [I] device_reactor_t::get_device_list ()
Mar 20, 2020 23:54:44.843 [12088] INFO - [I] dvb_device_factory_t::get_device_list ()
Mar 20, 2020 23:54:46.966 [12088] INFO - [I] SAT2IP - discover_satip_servers(): no servers found
Mar 20, 2020 23:54:47.375 [10004] WARN - [E] enum_create(): Class not found, CreateClassEnumerator returned S_FALSE
Mar 20, 2020 23:54:47.375 [10004] INFO - [I] DeviceGetListEx_impl: pDL->Count:0
Mar 20, 2020 23:54:47.375 [12088] DEBUG - [I] file_tuner::get_stream_file. File D:\Program Files (x86)\Plex\Plex Media Server\Resources\Tuner\Private\devices\dvb\file\drv_file.ini does not exist
