PLEX Crashing Windows 10 Pro 64 erratically on multiple players

Plex Media Server Desktops & Laptops
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1

Server Version#: Version 1.20.2.3402 (Was worse on newer versions)
Player Version#: Multiple players. Web, Apple and Firestick

Just happened on Web player Version 4.46.2… Sometimes happens out of nowhere, but many times happens when you pause, fast forward, rewind, or try to start a media file. My Server disappears for a while. Sometimes comes back on own, but other times I reboot. Does not always allow me to play on one of the apps. Very frustrating. Been happening on my new Windows 10 Pro computer. First month went well, but has had many issues since. I have uninstalled, etc. to no avail.

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2

around 830 pm CST LG app would not connect to server. logged into computer rebooted pc as PLEX would not connect to server

AT 1033 PM CST Apple App lost connection with server while playing The Blacklist

I checker and server was up.

please see attached logs

(File removed)

hoping someone can help figure out what is wrong

4

I see you have PMS installed on E:. What type of drive is that?

Also, I don’t see crashed in your log, but I do see where remote access fails.

One common issue is not using a static IP for your computer and then the router assigns a new IP which will break remote access.

5

Good day, my E drive is an M2, 1TB drive.
Ethernet adapter Ethernet 2:

Connection-specific DNS Suffix . : lan
IPv4 Address. . . . . . . . . . . : 192.168.0.225
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.0.1

My IP address is assigned through DHCP reservation in Google WiFi app (I use Google Nest WiFi)

Did the drop in Remote Access happen at the time I said the show lost connections? This issue happens within my network at home not just outside the house. Sometimes loses connection while I am in browser in server settings.

6

@nickewi - it is not very clear from the logs and it may not be a Plex Media Server issue. Could even be a network / router issue. Will keep an open mind

I will go through the specifics

I can only 08:30 am CST time in the logs - no 8:30pm. Logs cover
Nov 18, 2020 00:36:27 to Nov 18, 2020 10:59:04 and then
Nov 18, 2020 11:00:19 to Nov 18, 2020 11:09:51 when the logs were captured

I can see Plex Tuner Service process exiting with exit code DBG_TERMINATE_PROCESS (x 40010004) at Nov 18, 2020 10:59:04 but that was probably from you shutting down rather than indicative of an error.

There is evidence of memory allocation failure but that was many hours before and would not expect it to be relevant

Nov 18, 2020 02:10:07.947 [7800] ERROR - Butler: Uncaught exception running subtask ButlerTaskGenerateIntroMarkers: bad allocation

The last activity in the log before you shutdown and restarted at 10:59:04 was

at 10:47:53 you editing server settings for max WAN upload set at 8000

Android Device AFTEAMR311 on local IP 192.168.0.39 sending indication that playback was paused for ‘Misled & Misguided’ - this was at 10:45:32

Device on 192.168.0.255 was direct playing Road House movie - this was Plex Web Google Chrome

Communication from those two devices stopped around 10:45 / 10:46 = but server was still running until restart at 10:59

playback on the server directly in Plex Web via loopback 127.0.0.1 continued

This suggests that there may have been a network issue

Nov 18, 2020 10:45:46.169 [9724] DEBUG - NetworkServiceBrowser: SSDP departed after not being seen for 21.964047 seconds: 192.168.0.1 (OnHub)
Nov 18, 2020 10:45:46.169 [9724] DEBUG - NetworkServiceBrowser: SSDP departed after not being seen for 21.964047 seconds: 192.168.0.1 (WANDevice)
Nov 18, 2020 10:45:46.169 [9724] DEBUG - NetworkServiceBrowser: SSDP departed after not being seen for 21.964047 seconds: 192.168.0.1 (WANConnectionDevice)
Nov 18, 2020 10:45:46.169 [9724] DEBUG - NetworkServiceBrowser: SSDP departed after not being seen for 20.672757 seconds: 192.168.0.26 (LaneyRoom)
Nov 18, 2020 10:45:46.169 [9724] DEBUG - NetworkServiceBrowser: SSDP departed after not being seen for 20.422701 seconds: 192.168.0.36 (HDHomeRun DMS 10754F44)

Also attempt to communicate with one of the DVRs failed when it was ok before

Nov 18, 2020 10:45:46.170 [11188] DEBUG - Grabber: HDHomerun discovered a model HDTC-2US.
Nov 18, 2020 10:45:46.170 [11188] DEBUG - HTTP requesting GET http://192.168.0.35:80/discover.json
Nov 18, 2020 10:45:51.181 [11188] ERROR - Error issuing curl_easy_perform(handle): 28
Nov 18, 2020 10:45:51.181 [11188] DEBUG - HTTP simulating 408 after curl timeout

For the 21st November logs, last request from the apple device tvOS (Living Room) was at 22:31:33

This type of request is periodic and for the apple device it is sent every 5 seconds - as can be seen here

Nov 21, 2020 22:31:22.883 [2480] DEBUG - Request: [192.168.0.244:62599 (Subnet)] GET /:/timeline?bufferedTime=77&duration=2520384&key=%2Flibrary%2Fmetadata%2F45768&location=lan&playQueueItemID=13788&playbackTime=2195773&ratingKey=45768&state=playing&time=2195668 (13 live) TLS GZIP Signed-in Token (nickewi)
Nov 21, 2020 22:31:22.886 [15732] DEBUG - Completed: [192.168.0.244:62599] 200 GET /:/timeline?bufferedTime=77&duration=2520384&key=%2Flibrary%2Fmetadata%2F45768&location=lan&playQueueItemID=13788&playbackTime=2195773&ratingKey=45768&state=playing&time=2195668 (13 live) TLS GZIP 3ms 776 bytes (pipelined: 105)

Nov 21, 2020 22:31:27.886 [2480] DEBUG - Request: [192.168.0.244:62599 (Subnet)] GET /:/timeline?bufferedTime=72&duration=2520384&key=%2Flibrary%2Fmetadata%2F45768&location=lan&playQueueItemID=13788&playbackTime=2200773&ratingKey=45768&state=playing&time=2200668 (13 live) TLS GZIP Signed-in Token (nickewi)
Nov 21, 2020 22:31:27.890 [15732] DEBUG - Completed: [192.168.0.244:62599] 200 GET /:/timeline?bufferedTime=72&duration=2520384&key=%2Flibrary%2Fmetadata%2F45768&location=lan&playQueueItemID=13788&playbackTime=2200773&ratingKey=45768&state=playing&time=2200668 (13 live) TLS GZIP 3ms 775 bytes (pipelined: 108)

Nov 21, 2020 22:31:33.659 [8372] DEBUG - Request: [192.168.0.244:62599 (Subnet)] GET /:/timeline?bufferedTime=67&duration=2520384&key=%2Flibrary%2Fmetadata%2F45768&location=lan&playQueueItemID=13788&playbackTime=2205804&ratingKey=45768&state=playing&time=2205701 (16 live) TLS GZIP Signed-in Token (nickewi)
Nov 21, 2020 22:31:33.663 [15728] DEBUG - Completed: [192.168.0.244:62599] 200 GET /:/timeline?bufferedTime=67&duration=2520384&key=%2Flibrary%2Fmetadata%2F45768&location=lan&playQueueItemID=13788&playbackTime=2205804&ratingKey=45768&state=playing&time=2205701 (16 live) TLS GZIP 3ms 776 bytes (pipelined: 109)

and they stopped coming in
Again we have an indication of a network issue / router failing

Nov 21, 2020 22:31:50.256 [2648] DEBUG - NetworkServiceBrowser: SSDP departed after not being seen for 21.946427 seconds: 192.168.0.1 (OnHub)
Nov 21, 2020 22:31:50.256 [2648] DEBUG - NetworkServiceBrowser: SSDP departed after not being seen for 21.946427 seconds: 192.168.0.1 (WANDevice)
Nov 21, 2020 22:31:50.256 [2648] DEBUG - NetworkServiceBrowser: SSDP departed after not being seen for 21.946427 seconds: 192.168.0.1 (WANConnectionDevice)

Nov 21, 2020 22:32:00.267 [10936] DEBUG - NetworkServiceBrowser: SSDP departed after not being seen for 28.118810 seconds: 192.168.0.26 (LaneyRoom)
Nov 21, 2020 22:32:00.267 [10936] DEBUG - NetworkServiceBrowser: SSDP departed after not being seen for 29.599142 seconds: 192.168.0.35 (HDHomeRun DMS 10559557)
Nov 21, 2020 22:32:00.267 [10936] DEBUG - NetworkServiceBrowser: SSDP departed after not being seen for 29.517123 seconds: 192.168.0.36 (HDHomeRun DMS 10754F44)
Nov 21, 2020 22:32:00.267 [10936] DEBUG - NetworkServiceBrowser: SSDP departed after not being seen for 28.802963 seconds: 192.168.0.37 ([LG] webOS TV UH6035)

I suggest investigating at the router / network end - there is no evidence of any deadlocks in the Plex Media Server process as local requests through 127.0.0.1 were being processed

7

I have another server which I do not get these issues.

If it is the new computer Which the logs were from, how can I figure it out what the issue is?

The Server on my other computer works. I do not think it is that it would be my Network as both computers are setup the same on the network. Difference is the older system uses Windows Home and the new one (With the problems) is on Windows Pro.

As of 1525 CST - In the last 15 plus minutes the system stopped connecting on the browsers (Says it is unavailable in settings), but would still let me play on the Windows PLEX 1.24.0. I also checked on my iPhone, Apple TV, Fire TV APP and they will not connect to it on there.

Apparently it is not the server it is the interaction with different PLEX/Apps/Programs/web browsers.

What can that mean?

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Attaching the logs

8

The System is back up reaching the players and browsers.

See attached logs now after playing on Apple TV. which it would not 15-20 minutes ago

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9

Also See Directly Below your reply.

10

Latest version Version 1.21.1.3766

One Xbox One and two iphone PLEX apps tried accessing and they could not connect.

All within the last 15 minutes from time this is posted.

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11

Same as last one. Xbox could not connect to ASUS plex server

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