Plex Crashing with CUDA errors

@ChuckPa safe to update normally again?
I dont like running my pms so far behind for security reasons.

The builds from ‘6715’ and above contain the Nvidia drivers changes.

There is an issue (starting about 2 weeks ago) with saving library changes.

Current PlexPass has the yesterdays ‘crash & burn’ (new installations only) fixed.

Hope the build overnight will have the Library changes fix in it.

I can get you any specific version if you’d like.

Attempted to upgrade, unfortunately turned into this: Hardware transcoding issue - #258 by ChuckPa

Seems like the issue is alive and well.
Downgraded back.

@SomethingElse

Got some log files to back up that statement? :sunglasses: LOL

I’d love to see them so that if there’s something missed, it can be fixed.

Unfortunately did not keep the logs before downgrading, they were filled with errors about not enough decoder surface, the GPU was only doing a single 1080p HEVC so it was not overloaded.

After downgrading, it had no issues again.

@ChuckPa would you suggest trying again with latest version or continuing to hold off.

In 1.31.2.6810-a607d384f I notice “Converting certain files could be unreliable when using Nvidia GPUs with certain driver versions (#14069)”

If I do update, do I also need to bump my nvidia drivers.

yes. there was a very tiny change which fixed those edge cases

@SomethingElse

You’re good with CUDA 11.7 drivers unless you need AV1 decoding in the Nvidia.
(Most do not need this yet)

I’m running Ubuntu’s distribution of the Nvidia drivers

[chuck@lizum ~.2009]$ gog nvidia-smi
Thu Mar 16 16:03:23 2023       
+-----------------------------------------------------------------------------+
| NVIDIA-SMI 525.60.13    Driver Version: 525.60.13    CUDA Version: 12.0     |
|-------------------------------+----------------------+----------------------+
| GPU  Name        Persistence-M| Bus-Id        Disp.A | Volatile Uncorr. ECC |
| Fan  Temp  Perf  Pwr:Usage/Cap|         Memory-Usage | GPU-Util  Compute M. |
|                               |                      |               MIG M. |
|===============================+======================+======================|
|   0  Quadro P2200        On   | 00000000:07:00.0 Off |                  N/A |
| 48%   38C    P8     4W /  75W |      4MiB /  5120MiB |      0%      Default |
|                               |                      |                  N/A |
+-------------------------------+----------------------+----------------------+
                                                                               
+-----------------------------------------------------------------------------+
| Processes:                                                                  |
|  GPU   GI   CI        PID   Type   Process name                  GPU Memory |
|        ID   ID                                                   Usage      |
|=============================================================================|
|  No running processes found                                                 |
+-----------------------------------------------------------------------------+
[chuck@lizum ~.2010]$

and have no problems with them.

I’m not one for ‘bleeding edge’ drivers either (risk of bugs)

1 Like

Issue appears to be resolved now on latest plex version, thanks for all the help.

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