Message: [System Message] PlexMediaServer has been automatically disabled by QTS to free up system memory.
App Name: Hardware Status
Category: Kernel
Message: [Hardware Status] NAS out of memory. Started kill process: 27117 “Plex Media Serv”. Disable some applications to free up memory, or expand the system memory.
Have to go in and restart Plex
Qnap has 16 gigs of memory been working fine for years.
Qnap TS-453A QTS 5.0.0.1828
Plex Version 1.24.5.5173
I attached the plex logs previously here is the qnap log I did not turn Plex back on yesterday but it happened all of the previous nights. Q15BI09038.zip (3.4 MB)
Please make certain the shared folder capitalization is as I show PlexData. My scripting tools are dependent on capitalization.
Once you get that solved, Please stop plex and add this to Preferences.xml (Preserve spacing with other options)
LogMemoryUse="1"
It will allow us to track what PMS is seeing for memory usage as part of your logs.
We are closing in on the memory issue. It’s starting to look like it occurs when “Refresh All Metadata” occurs (which happens in maintenance) and the database contents satisfy a specific type of records…
You are updating from version 0.9.15.3 Aug 27, 2016 17:26:36 [0xf2911b90] INFO - Plex Media Server v0.9.15.3.1674-f46e7e6 - debian PC i686 - build: linux-debian-i686 qnap
to 1.24.5 Nov 05, 2021 09:42:43.823 [0x7f1887cd7b38] INFO - Plex Media Server v1.24.5.5173-8dcc73a59 - QNAP TS-453A x86_64 - build: linux-x86_64 qnap - GMT -05:00
That’s a HUGE jump.
PLEASE be patient with it. I see you were stopping and starting it while it was trying to complete working on the database upgrades.
I don’t know what this might have done to it.
What status is the machine in now?
Did you add the preference? I don’t see it in your logs yet.
I hopefully have this right now. I attached the logs and also included the preferences file hopefully I added the linne correctly. Also attaching a image if the qnap upgrade packages that I have ran. Generally I only stop and start the server if it is unresponsive.logs (2).zip (5.8 MB)
Just a follow-up and future reference. The changing of your ram back to the vendor specs, using approved QNAP ram fixed this issue? No more problems since your last post?