Thanks for your effort @ChuckPa, appreciated.
The communication strategy of your employer is highly frustrating to put it diplomatically, it paints a grim picture of the state of your company and how your employer values your customers 
I can get more answers out of my cable provider…
@ChuckPa Are you able to tag/add someone from that team into this thread so that they can address the concern directly and provide some feedback?
It’s not fair to you to be an unnecessary middleman when they are capable of speaking to us directly on the matter. Thank you.
At the risk of drowning in the deep end of the pool…
I have several discs I’ve ripped which have Dolby Vision.
Specifically, so I can show without question or ambiguity, what is deficient?
a few of the titles I have include:
Forest Gump, Gemini Man, War of the Worlds, a few from the Jurassic series, Lara Croft series, not to mention classics like The Fifth Element and 2001.
PS: I’m grabbing the official DoVi test files now.
testing:
Codec HEVC
Bitrate 27714 kbps
D O V I B L Present true
D O V I Level 9
D O V I Present true
D O V I Profile 5
D O V I R P U Present true
D O V I Version 1.0
Bit Depth 10
Codec HEVC
Bitrate 87958 kbps
Language English
D O V I B L Compat I D 6
D O V I B L Present true
D O V I E L Present true
D O V I Level 9
D O V I Present true
D O V I Profile 7
D O V I R P U Present true
D O V I Version 1.0
Bit Depth 10
This looks to be a Profile issue?
Who’s right?
Depends what you mean by “right”.
What is the expectation here?
Play the movie or play the demo file?
The demo file looks like crap.
The movie looks great
Give me the name of a specific title which is incorrect on AppleTV 4k?
I will deep dive it.
The Demo file should not look like crap. That it looks like crap is the bug. Not sure we are understanding each other correctly.
I’m pretty sure understanding but let me confirm?
You want the DoVi profile of the demo (which is profile 5) to be supported.
It appears the AppleTV team has chosen to support profile 7 which is what matches my content.
Which profile does your content use ?
If not profile 7, can you name the title? ( I have a friend with a media store )
With AppleTV team you mean the team at Plex?
The Snyder cut of Justice League uses that fir example, at least my rip does.
Yes, The “AppleTV team at Plex”. (I have friends who work at Apple but they aren’t THAT influential hahaha)
Do you mean the 4:3 Black and White distribution ?
IIRC, yes. I am not at home so can’t verify. But the Demo file should be a good starting point, it has the same issue.
Folks,
I must apologize. I’ve pretty grossly misunderstood what should be happening as well as what the AppleTV platform is capable of.
To that end, to avoid any confusion / muddying of the water, I have hidden the posts.
I was that far off base but now do know who is PoC.
I would very much like to rewind back to this point and continue forward again with the right person.
Again, my most humble apologies.
Does that mean the right person from Plex will be responding to this thread?
Yes.
What I have learned… Officially. “We are aware of it”.
I have no idea what that means other than they know the problem.
Just bought an Apple TV. It’s amazing. Plex just keeps on disappointing me.
Will they fix the problem?
The focus on the UI after months of people reporting this issue must be some kind of bad joke.
I moved away from Android tv because there were some problems (not this one). Now with Apple TV I’d need an infuse subscription. What the actual… ?
I have shown this to the team manager.
The reply I gave was given to me.
That’s all I know.
