Hello. When will this be fixed?
2023 or so.
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That’s hilarious and I appreciate your optimism.
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Should I subscribe to infuse pro?
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If it’s worth $1/month for you to watch a subset of your media that is Dolby Vision, then yes that’s probably your best option.
I am personally paying that $1/month until Plex correctly implements this.
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I’ve been a subscriber for years now since back in a day when you couldn’t play Dolby sound on iOS because of licensing.
Worth it.
Subscribed to Infuse Pro. I wish I saved my plex pass lifetime subscription to get a lifetime infuse subscription instead.
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Another new beta. Still not fixed. Infuriating.
Pity all the ‘mighty’ ppl @plex put this feature at the end of their to do list.
Just tested Infuse (after 3 years) and really loved the develop they did, especially with Dolby Vision…
Again, pity you guys don’t consider it high value feature.
How I wish I would have bought infuse pro and set it up with Jellyfin instead of getting stuck with plex lifetime subscription
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it’s been almost 8 months now that this issue has been reported and it is still fully unresolved.
Many of us have by now provided Plex with exceedingly sophisticated and thorough (even technical) information about the issue.
We also have Infuse as the very prominent proof that this issue can be solved and has been solved.
Thus, I personally would really appreciate it if we could get the following information from you guys as soon as possible:
- Acknowledgement that this is an issue and that it has to be solved
- Confirmation that the team is actively working on fixing it
- Status update on this fix (e.g. in analysis, in development, in test, ready for deployment)
- A robust ETA when you expect the fix release
Also I’d like us to get away from this “dance around the issue” that seems to go on here for the past few months. The last official answer is 1.5 months old and did not contain any substantial update.
We might only be a small portion of your customers, but reading between the lines it seems like most of us are long time, loyal, paying patrons of Plex who (at least in my case) have recommended the software to countless people who in turn also became paying customers.
It would be great if you could do us the curtesy and answer the above, I think rather simple and straightforward, questions soon.
Thanks!
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Since you tagged me,
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Yes, it’s an issue - I have recreated it here
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Yes, I see there is work being done
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Status? RCA appears complete. Not sure (from where I sit) whether development or test (or iterating back & forth between the two – which is how development goes a lot of tines)
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A robust ETA? I don’t know. I’m not the one working on it.
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We generally can’t provide expected timelines on feature requests. I can confirm that support for this format is planned and implementation progress has been made, but can’t make any promises as to when it will be available in a release.
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thank you both for your quick replies.
I am aware that you are not the ones working on the issue, but as far as I understand you are “our” Plex representatives in this conversation, so naturally I am reaching out to you.
From a reply content perspective I take away that there is no news: RCA is complete, work is being done, status of the work is not transparent to you, and there is no release date you can communicate.
Then I will continue to keep my fingers crossed that a fix will materialise eventually.
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I have a question, but I want to make sure I understand the conclusions first:
I have a handful of DV files in Plex to play on my ATV4K. Some of them play incorrectly (purple colors), and some of them play correctly:
If they play incorrectly, it’s because they were encoded with profile 5, which does not currently work properly with Plex/ATV4K, even though it should. This is being worked on.
If they play correctly, it’s because they were encoded with profile 7 (or 8?). However, this is not necessarily a good thing. Even though the TV (LG C8) displays the “Dolby Vision” popup when these files are played, AppleTV4K does not currently support this profile, so what I’m actually seeing is the HDR10 fallback layer. Fixing this will require a tvOS update to support this profile.
So far, so good?
So my question is - what about the Plex app on the LG App store built into my TV? The purple “profile 5” files play fine in that app. And the profile 7 (or 8) files also play fine, though the one I tested did have the “HDR” popup and not the “Dolby Vision” popup on my TV. I guess I can assume that this app is doing the same thing where it’s falling back to the HDR10 base layer? But for profile 5 files, it’s actually playing back true Dolby Vision?
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I have been monitoring this thread for some time. Just wanted to ‘second’ what you said.
My TV is the LG C9, but all the other details match. Plex works for me on the LG, but is a fail on the Apple TV 4k latest generation.
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I’ve also been monitoring this thread for the past six months or so.
I’m glad the issue has been officially acknowledged and await a fix for this issue. I hope to see one soon.
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So Im confused, has plex stopped its development? Reading through this topic, i noticed that references to Infuse and downloaded it. Sure enough it works. So the question is if Infuse are able to make it work, why then doesn’t the Plex team fix the issue?
@ChuckPa, @Ridley, is there an update to this bug? I searched this issue for the first time today, as I’m upgrading most of my library profiles to download 4k files.
It seems like this issue has existed for over a year now (give or take), but the transcoded is still showing a green or purple tint on DV files.
This is frustrating, as I enjoy the format on most of the tv’s in my house, but, I haven’t upgrade ALL the tv’s in my house.
That means the tv’s that are not 4k cannot watch the movies/tv shows I’ve upgraded, leaving me the option to either downgrade my entire experience on all TV’s, or download a second version of the movie/tv show for compatibility on the older TV’s (I’m not made of money, so the storage requirement makes that option moot as well).
Can you please let us know when we can expect the Apple TV Plex client to support proper transcoding of Dolby Vision files on older TV’s?
