Plex does not show embedded album cover art

Thank you!

I can repro the issue with your file, I see it only uses the embedded artwork when I explicitly set the library to prefer local metadata which shouldn’t be needed.

I’ll have to see why my sample file didn’t have this behaviour, I suspect it might be something to do with the ordering of the images being returned but I will check and fix this.

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I am glad you were able to reproduce the issue. I hope we find some clues.

How is the progress on this? I’ve just started noticing my embedded artworks are reverting to Plex sourced ones during nightly metadata refreshes.

Just reporting that all my embedded album art has been replaced with art from Plex Music as well. I have album art set to “local files only.”

Server Version#: 1.41.9.9961
Player Version#: 4.148.0

I’m having a similar issue with my Various Artists folder. It’s ignoring the generic album.jpg in main Music folder and Various Artists folder. I’m expecting Plex to use album..jpg whenever there is not an album cover stored in the album folder and for individual tracks not in album folder that are missing embedded album cover.

This is the generic album.jpg I want for ALL

missing album covers.

  1. Album cover for the Various Artists folder is using a random cover.

  1. Notice that in the above “Hardy Hixtape - Vol 2” picture there are 3 album names, even though as shown here they are all the same. And they are using the same randomly picked image as with the other issues. Note that after performing Refresh Metadata multiple times, the correct album artwork replaced the generic one.

  1. Several, not all albums and tracks, are displaying the same random album cover as used for the Various Artists folder whenever there is not an album cover stored in the album folder and for individual tracks not in album folder that are missing embedded album cover. See pic below.

  2. Some show [unknown album], even though Album Artist of “Various Artists” is embedded in the metadata, but without album name. Also, why are there multiple [unknown album]?

  1. Rather then all tracks from the same Various Artists album showing in the same album, they are randomly separated into albums using the same album cover and name. See the “Hardy Hixtape - Vol 2” in above pic.

Did the same with “iHeartRadio Living Room Concert” as shown in the screen shot for item 1 above.

  1. Randomly grabbed all tracks, that had no embedded album name, but had Album Artists of “Various Artists”, from “\Server3\music\Various Artists\Old Time Salsa Hits” to display within Various Artists “Unknown Album]” (notice the missing open bracket) that is pulled from “\Server3\music\Alabama\Angels Amoung Us”. Only the first song is from Alabama.

Once I added the album name to all the Salsa songs, it fixed itself, but still missing the opening bracket. It also used the same random album cover for this album. Refresh metadata made no difference.

Same problem here. Very annoying. Any update?

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I ran into the same issue. Since I set up my music library I exclusively use the embedded artwork and have the scanner accordingly configured. All my files are carefully tagged and hence the correct artwork is also very important to me. This also worked well so far.

Recently, more and more albums that had the right (embedded) cover suddenly started to show a different cover. Refresh Metadata doesn’t help. I can manually select the embedded cover from the poster section of the album, so the data is still there. During the manual refresh, the logs also extract the cover art and when I check the temporary file, it matches the cover I embedded.

So for some unknown reason Plex Server suddenly started to use the agent cover data instead of the embedded cover despite the setting to only use local cover art.

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Is there an update on this?

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Same issue here - Version 1.42.1.10060

I’m trying the switch to “Local Files Only“ for Album Art.

No difference - No album art.

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May be related - If I pick an existing album from a well known artist and select “Fix Match“ I see “No matches found.“ - Is Plex Music down?

I’ve changed the Library agent to “Personal Media Artists“, and the artwork is now appearing.

I had to do the same for my Movie library - So it appears that both “Plex Music“ and “Plex Movies“ are unresponsive………

Both Plex Music and Plex Movie are working again.

Hmmm, I’m not seeing any changes on my server, and I haven’t seen any release notes about this either :thinking:

They might be on the beta - I’ve been working in this area recently and there are a lot of metadata changes under the hood in 1.43.0.

Still more updates coming to 1.43.0.

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Thank you for the update. I hope 1.43.0 will fix the issue. My music library is gradually becoming less and less recognisable due to all the incorrect covers popping up (I usually select albums by cover…).

Will the update also take care that all the automatically changed cover associations are fixed back to the embedded/local artwork (and ideally that the downloaded covers are removed)?

Clear logos as local assets being one of them? :grinning_face:

And a fix to the theme music bug where Plex uses its own music instead of theme.mp3? :+1:

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The item would need to be refreshed for the change to get picked up. This should happen automatically over time during maintenance hours (unless you have that setting disabled).

How did you know? :smiley:

I need to double check that one.

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Checked and fixed it quickly. It’ll be in some future 1.43.0 build.

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Thanks!!!

:+1:

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