plex does not support eac3 5.1 anymore

Plex Players Streaming Devices
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21

I am running into issues playing any EAC3 5.1 encoded video and also using a Shield for my Plex server. I am unable to find the codec folder when trying to find it via the Shield (using a file explorer app) and for some reason when I try and connect via Finder and smb connection it fails.

Any help in how I can find/delete the codec folder?

22

The codec folder is on your server, not the Shield.

Edit: Never mind.

23

I run my Plex server from the Shield

24

Ah, I see, sorry about that.

25

Same issue here.
Pretty much anyone that uses a firestick on my server is now transcoding
what in the world is this all about??
Does anyone even bother testing these releases before sending them out to the public?

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26

I just had this problem on my Windows PC with the new Plex app. I fixed it by disabling “Direct Play” and “Direct Stream” under “Debug.”

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27

No, they don’t. That’s why the places we get them from have so many strict rules.

28

mkv aussi. Le eac3 transcode sur mon firestick, mais pas sur ma tv avec plex.

29

Thnaks ! it the solution for me !

30

Removing the Codec folder not use ang more ? Bcs, Plex add the EasyAudioEncoder files automatically in my PMS
 Any help ? PMS: 1.17.0.1841

31

This problem Has resurfaced.

Nvidia shield Plex app

TRANSCODING E-AC-3 Audio Not Supported by the device. 
Version 7.28.0.15501

I have deleted the Codecs folder and systemctl restarted plex. (This made no difference)

rm /var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Codecs

I have disabled audio passthrough. (This made no difference)

I can confirm this is a problem with the plex app. I confirmed this by downgrading the application via the shield applications section

Uninstall All plex updates

Version after downgrade = Version 5.6.1.505

Play the same video file. No Transcoding. runs fine.

3 Likes
32

I also have this exact same problem - frustrating as hell. I’ve downgraded the Plex app for the moment. Hopefully this issue and more control in the Plex Client Apps will return.

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33

to what version did you downgrade to?

34

It is an option on the Shield menu to remove all updates for an App.

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I tried this tip (Downgraded all updates and reverted to 5.6.1.505). But it just looks like it works without transcoding, but actually doesn’t. The thing is, on the old version there is no way to tell directly from the shield whether you are transcoding or not. You just select ‘Original Quality’ in setting and play.

While playing the video go to Plex.tv on some other device (your computer, tablet, phone) and view the dashboard. It’ll show you 1 video as playing. On the right of the video there is an icon for ‘Show Details’. When you click on that it shows that audio is being transcoded to AAC.

I also tried deleting the Codecs folder. That doesn’t work either. BTW, I’m using E-AC3 audio within an MKV container. Seems the other comments about it being supported only within MP4 container might be true. Will try that. Or better still start converting audio to AAC instead to pass-through when ripping my blu-rays.

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Im not so sure your theory is correct there punchdragon. If you check the CPU usage during these tests youll see the old version barely touches the CPU, thus not trasncoding. The upated version transcodes and batters the CPU

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I didn’t compare CPU usage. There might be other issues in the new version. Not sure.

But the Plex dashboard itself, says it’s transcoding audio even with the old version. There is no guess work involved. It specifically says transcoding audio to AAC. Check it out yourself. Believe me, I’ll be happy to be proven wrong :).

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39

Has anyone managed to get this fixed? I’m on a 2017 shield and EAC3 5.1 or 7.1 in MKV no longer work.

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