Server Version#: 1.18.6.2350
Player Version#: 8.1.0.17967
Hello Plex Team,
I am contacting you as I’ve got some problems with Plex. I bought WD Home Cloud and configured Plex Media Server on it. Everything is working fine on my computer, but apps such as the Android app, Fire TV Stick app, and rest are not working properly.
Maybe I am doing something wrong, but need some support, please.
Basically I am having problems with movies which are in 2 parts. On my computer everything is working fine, Plex sees all movies and their parts. But when I am watching them by the app after the first part it is just ending movie, not switching to another part.
Can we fix it somehow? Is there anything that I could do?
Not all clients support playback of „stacked“/multi-file movies. That being said… there’s a few topics you could check on your side before taking more drastic action.
Have you already checked off your file against the restrictions listed in the related support article? This article also contains information on how to merge those files to avoid the problem right from the start (that being the more drastic action ):
Notes :
Not all Plex apps support playback of stacked media
All parts must be of the same file format (e.g. all MP4 or all MKV)
All parts should have identical audio and subtitle streams in the same order
Only stacks up to 8 parts are supported
“Other Videos” libraries or those using the “Plex Video Files Scanner” do not support stacked content.
To get a better overall experience, we encourage you to instead use a tool to join/merge the individual files into a single video. There are multiple ways you can do this and a quick search in your favorite search engine should give you some options on how to “join” files. An unofficial guide with one free tool has even been posted in our forums.
FWIW I’ve just hit this too. ‘Stacked’ episode (i.e. one epidode in two files), works fine in Plex Web. Just found an old forum post which suggests support for this was added to Android app by 2015!
Thank you for pointing this out.
That feature had been requested in 2012… what are your feelings about this? Why are you only offering support in organizing our media this way but not playing it?
You’re probably not suggesting to switch players (hardware) or to switch multimedia platform…
Why are SOME players supporting this and others are not?
Any reason for that?
Why are you allowing to organize my own media with stacked parts if you disallow playing it with your own player software? I don’t get it. Please add that functionality to those mainstream players…
I’m running the Android app on a Nvidia Shield and found a fix that someone else suggested on another forum. In the advanced settings of your android app, disable the setting that says “enable new video player”. After I did that, multipart movies started playing correctly.
People have suggested using MKVToolNix to combine multipart movies together, but that isn’t a good idea with 4K movies with HDR metadata because your display won’t get the correct metadata once you start playing the content from the second disc.
if you really, really, really don’t want to merge them with mkvtoolnix, your only other option is to “split” them into 2 separate movies in plex.
IE instead of adding them with the same file name-part1/2
put them in separate folders
/data/media/movies/The Lord of the Rings The Fellowship of the Ring - Part 1 (2001)/The Lord of the Rings The Fellowship of the Ring - Part 1 (2001) [Extended Cut] [Remux-1080p AVC DTS-HD MA 6.1].mkv
/data/media/movies/The Lord of the Rings The Fellowship of the Ring - Part 2 (2001)/The Lord of the Rings The Fellowship of the Ring - Part 2 (2001) [Extended Cut] [Remux-1080p AVC DTS-HD MA 6.1].mkv
When plex ‘stacks’ them (with a 2 in the corner), then you can ‘split’ them via the 3 dot menu into separate movies.
They obviously won’t auto play together, but if they are in the same collection, you can then play them like a sequel.
I tried this fix also. When I set “enable new video player” to off, the Plex app on my Nvidia Shield just crashes. When I play the movie with the option set to ON, it only plays the first segment. I only have one movie that has multiple segments and it is the new UHD Lawrence of Arabia. Is this a bug in the new player that was introduced not that long ago ? The Plex client on my 4k AppleTV handles playing the movie just fine.
Same issue here. File plays no issue on the browser, but on the shield, it stops after the first file.
Using the new player and android app is up to date, so is the server.
Can someone please shed some light on this?
thanks in advance
This has not been an issue before. I’ve had my Plex server for almost 8 years and have a lot of multi-disk movies (Godfather saga, for example). The used to work. Now they don’t. All were named in accordance with the guidance about pt1, pt2, etc.
Well, it got introduced with a new version of the video player that is used in the Android (and derivates) Plex client software.
The Plex Media Server handles them just okay… it is the new player which cannot handle it. Plexies have told us that it never got implemented in the new android video player and are asking to create a feature suggestion.
Such a feature suggestion has been created and need all your precious votes.
):