Plex doesn't match correct episode name with tvdb (despite files being named correctly)

I really think there is something up.

I just tried Fix Match on my copies of both Top Gear and Better Call Saul.

Neither of those got the correct result:

Top Gear gave me a single result of Top Gear Russia
and
Better Call Saul gave me a single result of Better Call Saul: Employee Training

Both find the right series if you use the tvdb id

(And Game of Thrones is still only picking up the Parody)

I didn’t say I had a problem with any Specials, I said I have all of Top Gear except a few Specials.

I just unmatched Top Gear and Matched it again.
Using TheTVDB, Plex found Top Gear Russia only, as you said. TMDB finds 15 Top Gear related entries with the correct 2002 series at the top, with a score of 100.
Using the Top Gear TVDB series ID: 74608, finds the correct Top Gear but still only gives a score of 81 for an exact match.

Once I matched and selected the correct Top Gear Plex did return the correct metadata for the Specials and Season 1-5. The rest are showing as Episode # only. I’m trying a Refresh Metadata to see what happens.
Edit:
Metadata is correct, Seasons 6-29 is correct with Episode #. Only Seasons 1-5 had episode titles.

The Specials I have are, 1, 12, 15, 20, 32, 34, 37-44, 48, 68, 69, 72 and 81.

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I assume when you use Fix Match you are telling Plex that the current match is not correct.
If I try Fix Match with Better Call Saul I get the same as you; Better Call Saul: Employee Training.
If I Unmatch then Match I get the correct Better Call Saul.

ahh, that is a fair point.

But if I try fix match on many other shows then that does bring back the correct the result (as well as alternatives in some cases)

I just tried that and you are correct. Most shows bring beck the correct info plus alternatives.

just unmatched and matched again (to try if it makes a difference with fix match) but I still get no correct special naming.

and I didn’t say you had a problem with you specials @Dan_Bev, I was just curious which specials you have and if they are the same as mine (where I do have problems). I have (numbered accoridng to the TVDB page) 04.12.23.24.29.68.69.70 and the ambitious but rubbish, which are 61-67

the only ones matching correctly are 68 and 69, that’s the patagonia special and 70 “and evening with top gear”. And episode 67, ambitious but rubbish part 8 (the other parts show up as; 2x best of season 20, top gear festival sidney, the perfetc road trip 2, and 2x top gear top 41

@tonycox52_protonmail_comthey are listed as MKV files

I’ve had a lot of these files for years so the naming may not be right but seems to work.

An example of one we both have;
00x12 - Polar Challenge.avi

The folder is Season 0

Holy crap, my own response to you showibg how my files are named showed me that Plex didn’t find the right metadata.
Some of the files have the wrong episode name, S00E12 for example.

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With the Top Gear Specials. I am wondering if they got changed at the TVDB
(The show was last edited March 2, 2020)

As mine were matched ages ago for example I have an episode s00e54 which is matched as:

Episode 54 Top Gear Top 41: Part 1

Which seems to have the correct metadata, and the actual file when played is Top Gear Top 41: Part 1

But looking on the TVDB that episode should now be
Best of Season 19 (2)

Top Gear’s Top 41 now seems to be listed as a separate Series (tvdb id: 389208)

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Could be. I always thought mine was right.

Exactly @Dan_Bev ! episode 12 is the winter Olympics (in tvdb), and it shows yours, and mine, as the polar special (in plex), which according to tvdb is episode 24.

so yeah, definitely something going wrong. my guess would be something going wrong at the tvdb perhaps?

don’t see a lot on top gear, something from last august that they screwed up some numbers but that appears to be fixed (and closed) https://forums.thetvdb.com/search.php?keywords=top+gear&terms=all&author=&sc=1&sf=all&sr=posts&sk=t&sd=d&st=0&ch=300&t=0&submit=Search

Given the persistent problem of correct series and episode matching, is it possible to add a field to at least a series that holds theTVDB.com Series ID? Not sure how it would be implemented, but if the series can be found on TheTVDB.com and Plex, for some reason, doesn’t find it, it seems like adding the TVDB ID would solve the matching problem.

I have a series that I can find on TheTVDB, but doesn’t show as an option when I try to match it in Plex. I’ve tried every way I am aware to get a match, sans embedding metadata, without success. No idea how to do this without just entering the data myself. It’s frustrating, given that I can see that everything is available.

How does one “employ the ID#”? I don’t see a way to do that in Plex.

JuiceWSA, Could you please re-post the image you removed? I don’t see the link to it. Thanks in advance

See my post here:

Much appreciated. I believe it would be helpful to most anyone searching for a solution to matching if these solutions were pinned somewhere near the top of the naming conventions.

Searching on ID while matching indeed works to match something, but that’s not what this topic is about.

This topic is about the correct series being matched, but then the episodes are matched wrong (in this case for the top gear specials (ONLY the specials))

Top Gear Specials are a mess. Also, I think they’ve been rearranged in the past months. I had to manually rename / re-number mine.

To get back on topic.

I just added the show to my test server with simple naming, and all the specials I added seem to have matched with what is on the TVDB as of today.

But as @Dan_Bev says they are a mess and I think they have been re-ordered recently as well.

So it looks like Plex is getting the correct data from the TVDB

This was my naming

Top Gear
  Season 01
    Top Gear - s01e01.mkv
  Specials
    Top Gear - s00e01.mkv
    Top Gear - s00e02.mkv
    Top Gear - s00e03.mkv
    Top Gear - s00e04.mkv
    Top Gear - s00e05.mkv
    Top Gear - s00e06.mkv
    Top Gear - s00e07.mkv
    Top Gear - s00e08.mkv
    Top Gear - s00e09.mkv
    Top Gear - s00e10.mkv
    Top Gear - s00e11.mkv
    Top Gear - s00e12.mkv
    Top Gear - s00e13.mkv
    Top Gear - s00e14.mkv
    Top Gear - s00e15.mkv
    Top Gear - s00e16.mkv
    Top Gear - s00e17.mkv
    Top Gear - s00e18.mkv
    Top Gear - s00e19.mkv
    Top Gear - s00e20.mkv
    Top Gear - s00e21.mkv
    Top Gear - s00e22.mkv
    Top Gear - s00e23.mkv
    Top Gear - s00e24.mkv
    Top Gear - s00e25.mkv
    Top Gear - s00e26.mkv
    Top Gear - s00e27.mkv
    Top Gear - s00e28.mkv
    Top Gear - s00e29.mkv
    Top Gear - s00e30.mkv
    Top Gear - s00e31.mkv
    Top Gear - s00e32.mkv
    Top Gear - s00e33.mkv
    Top Gear - s00e34.mkv
    Top Gear - s00e35.mkv
    Top Gear - s00e36.mkv
    Top Gear - s00e37.mkv
    Top Gear - s00e38.mkv
    Top Gear - s00e39.mkv
    Top Gear - s00e40.mkv
    Top Gear - s00e41.mkv
    Top Gear - s00e95.mkv

I am also having this problem with multiple shows, some named VERY carefully, such as “Dirty Jobs (2003)” and “Doctor Who (2005)” all it seams to show is what the top result would be if you search it on the TVDB site in this case it seams the top results are “Dirty Jobs (Australia)” and “Doctor Who Confidential” respectively. Its just not showing any other results past the first one listed on the TVDB site.

The work around for the moment seams to be as @blim5001 stated of using the TVDB ID as the title… but still annoying especially if you have 150+ different TV shows on the server…