Server Version#: 1.25.4.5426
Player Version#: 4.73.2
I went through the process of adding in the TVDB ID into my files per the new agent/matching methodology and cleaned up my library to help avoid mismatches.
I have 2 shows that match on the top level, but the episodes are not matching.
I did the Plex Dance (moved out, scan/delete/clean bundles/optmize db/move back) on these two items and cleaned out the Plug In cache to make sure that wasn’t stopping something either. The TVDB are correct and episodes are named identical to my other 52k TV items that all match without issue.
Jan 20, 2022 09:24:29.515 [0x7f2667022b38] WARN - Scanner [Plex TV Series]: unable to find cloud match for item file '/media/TV/House of Lies (2012) {tvdb-247909}/House of Lies (2012) - S05E01.mkv'
as that’s the same error for all episodes in that series.
And Homeland does the same thing:
Plex Media Server.log:Jan 20, 2022 09:22:56.104 [0x7f2667022b38] WARN - Scanner [Plex TV Series]: unable to find cloud match for item file '/media/TV/Homeland (2011) {tvdb-247897}/Homeland (2011) - S02E01.mkv'
Plex Media Server.log:Jan 20, 2022 09:22:57.101 [0x7f2667dbab38] WARN - Scanner [Plex TV Series]: unable to find cloud match for item file '/media/TV/Homeland (2011) {tvdb-247897}/Homeland (2011) - S03E01.mkv'
Plex Media Server.log:Jan 20, 2022 09:22:58.149 [0x7f2667dbab38] WARN - Scanner [Plex TV Series]: unable to find cloud match for item file '/media/TV/Homeland (2011) {tvdb-247897}/Homeland (2011) - S04E01.mkv'
Plex Media Server.log:Jan 20, 2022 09:22:59.194 [0x7f2666fdcb38] WARN - Scanner [Plex TV Series]: unable to find cloud match for item file '/media/TV/Homeland (2011) {tvdb-247897}/Homeland (2011) - S05E01.mkv'
Plex Media Server.log:Jan 20, 2022 09:23:00.267 [0x7f2666fdcb38] WARN - Scanner [Plex TV Series]: unable to find cloud match for item file '/media/TV/Homeland (2011) {tvdb-247897}/Homeland (2011) - S06E01.mkv'
Plex Media Server.log:Jan 20, 2022 09:23:05.782 [0x7f2667022b38] WARN - Scanner [Plex TV Series]: unable to find cloud match for item file '/media/TV/Homeland (2011) {tvdb-247897}/Homeland (2011) - S07E01.mkv'
Plex Media Server.log:Jan 20, 2022 09:23:07.201 [0x7f2666fffb38] WARN - Scanner [Plex TV Series]: unable to find cloud match for item file '/media/TV/Homeland (2011) {tvdb-247897}/Homeland (2011) - S08E01.mkv'
I’m not sure what’s special about those 2 series as my other 1008 match with the same format based on the guidelines.
Also very important: only the folder /media/TV must be added to the Plex library. Not the individual folders for each show. And also not any of the folder levels above of /TV.
The plugin cache is not used with the new “Plex TV Series” agent.
As expected, that does nothing to change my issue:
Jan 20, 2022 09:43:40.399 [0x7f2666b21b38] WARN - Scanner [Plex TV Series]: unable to find cloud match for item file '/media/TV/House of Lies (2012) {tvdb-247909}/Season 05/House of Lies (2012) - S05E01.mkv'
Jan 20, 2022 09:43:40.689 [0x7f2668614b38] WARN - Scanner [Plex TV Series]: unable to find cloud match for item file '/media/TV/House of Lies (2012) {tvdb-247909}/Season 04/House of Lies (2012) - S04E01.mkv'
Same two shows still have the same problem. Didn’t think the season folder was required.
Are you employing any type of DNS-based blacklist filter in your network or on the Plex server?
Did you ever insert any records of plex.tv servers into your hosts file?
I’ve redid my Movie and TV to match the new formats with the IMDB ID / TVDB ID respectively over the last few days.
No movies issues.
Out of all my TV shows, I have 1008 that worked/matched (format is the same as it’s renamed by Sonarr) and those 2 outliers so it’s something specific for those two items for me.
Those two shows match top level as that looks right. It’s the per episode detail that does not match.
If there is more logging to grab on the payload out, I’m happy to test that?
I also just refeshed metadata manually on the TV library and that had no issues (minus these 2 shows).
100% no permission issues. I run plex overrides and it runs as my user felix. I have a standalone server that is only used by me so it’s simplified in terms of that to avoid any permission issues as it all runs as the same user.
felix@gemini:/media/TV/House of Lies (2012) {tvdb-247909}/Season 01$ id
uid=1000(felix) gid=1000(felix) groups=1000(felix),4(adm),24(cdrom),27(sudo),30(dip),44(video),46(plugdev),109(render),116(lxd)
felix@gemini:/media/TV/House of Lies (2012) {tvdb-247909}/Season 01$ ls -al House\ of\ Lies\ \(2012\)\ -\ S01E03.mkv
-rw-rw-r-- 1 felix felix 991910024 Mar 17 2017 'House of Lies (2012) - S01E03.mkv'
felix@gemini:/media/TV/House of Lies (2012) {tvdb-247909}/Season 01$ mediainfo House\ of\ Lies\ \(2012\)\ -\ S01E01.mkv | head -3
General
Unique ID : 251367484877895447253654699094366097676 (0xBD1B9DDA9F5B7A1EBDFEFBBB58AA110C)
Complete name : House of Lies (2012) - S01E01.mkv
felix@gemini:/media/TV/House of Lies (2012) {tvdb-247909}/Season 01$ ps -ef | grep -i plex
felix 812 1 2 07:23 ? 00:03:52 /usr/bin/python3 /opt/Tautulli/PlexPy.py --nolaunch --config /opt/Tautulli/config.ini --datadir /opt/Tautulli
felix 19727 1 32 08:08 ? 00:36:21 /usr/lib/plexmediaserver/Plex Media Server
felix 19762 19727 0 08:08 ? 00:00:07 Plex Plug-in [com.plexapp.system] /usr/lib/plexmediaserver/Resources/Plug-ins-eb46d070e/Framework.bundle/Contents/Resources/Versions/2/Python/bootstrap.py --server-version 1.25.4.5426-eb46d070e /usr/lib/plexmediaserver/Resources/Plug-ins-eb46d070e/System.bundle
felix 19825 19727 0 08:08 ? 00:00:06 /usr/lib/plexmediaserver/Plex Tuner Service /usr/lib/plexmediaserver/Resources/Tuner/Private /usr/lib/plexmediaserver/Resources/Tuner/Shared 1.25.4.5426-eb46d070e 32600
felix 57293 19727 1 09:06 ? 00:00:39 Plex EAE Service
felix 65193 19727 0 09:54 ? 00:00:00 Plex Plug-in [tv.plex.agents.series] /usr/lib/plexmediaserver/Resources/Plug-ins-eb46d070e/Framework.bundle/Contents/Resources/Versions/2/Python/bootstrap.py --server-version 1.25.4.5426-eb46d070e /usr/lib/plexmediaserver/Resources/Plug-ins-eb46d070e/PlexSeries.bundle
felix 65893 3129 0 10:00 pts/0 00:00:00 grep --color=auto -i plex
I just test played the first file as well to validate it can play:
I’m a skilled dancer and have done it numerous times. If you see an error in my process, please let me know. I have a directory monitored /media/TV and I’m moving the entire directory to /media which is not monitored.
Took a peek at your logs and don’t see anything that would explain this but I’m sure others are more skilled than I. I do however wonder if you just leave well enough alone for 24/48 hrs would it sort itself out I can be sure your naming of media is fine so could be something else which maybe will resolve itself in time
