TvDB is not finding matches


#1

Hi I have been using Plex for a while now and it’s been fantastic but over the last few days I’ve been having issues with tvdb matches. The server is not identifying them automatically and even when I go as far too copy and paste the title from the tvdb website to manually match Plex still cannot find the show.

Any help would be great.


#2

I think Plex broke all the agents somehow... lets hope a ninja sees this soon, so we don't have to wait forever for a fix.


#3

I've had a matching problem recently too. For now, just click on the show and use the Fix Incorrect Match feature.


#4

Same problem here. It's not matching at all and Fix Incorrect Match doesn't find anything - if it was that easy.... Movie Database does work though but I don't want to use that.


#5

Same here :(


#6

It's not Plex who broke it per-se. Google removed the search APIs that Plex's TheTVDB agent used. When there is not a 100% perfect match with the TheTVDB title, the agent did a series of Google searches to find near-miss matches that it could then present as possible matches. It can no longer do that. If you check your log files (\Plex Media Server\Logs\PMS Plugin Logs\com.plexapp.agents.thetvdb.log) you will see the queries to ajax.googleapis.com and the errors that it produces.

I think that whilst Freebase was working, it covered up the gaping hole that left. Now that Freebase has gone, it's really visible.

Plex need to switch to the newer Google CSE API - but that is a paid service for more than 100 searches a day.

Their other choice is to improve their own matching engine against the copy of the TheTVDB they use to allow partial matches.


#7

Same problem here.

I've been manually going in to fix incorrect match but even after I select the correct tv show it doesn't always download the posters and episode info.

I hope this gets fixed soon


#8

Even exact matches are having issues. I have copy/pasted the title for "Hunter x Hunter (2011)" straight from TheTVDB and Plex still can't find it. Hama works, but I would prefer TVDB gets fixed.

Would be nice if you could type in the TVDB show ID#.

I'm running PMS v1.0.0.2261.

Edit: Ok...so...I thought I had tried this before (before updating PMS...don't know if that made a difference). I typed in the show ID# on the search from the TVDB link for the show and it found it.


#9

@IguanaC64 Thank you for your tip on searching with the ID from thetvdb. That's a good enough work around for now. Just wish Plex would be forthcoming about these issues as I know I've had this exact issue multiple versions in the past. :-/


#10

I have this same problem - any fixes on the horizon?
I cannot get the workaround with show ID to work - where do you paste the ID? - in the search options of 'match' or where? When I do that, I get a 'No match found'. Even when I find a match by searching TVDB for the title, the agent does not download any metadata or covers.

PMS Version 1.0.2.2413 (Plex Pass)
Mac OS 10.11.6 (15G31)

Any help is appreciated :-)


#11

@IguanaC64 said:
Even exact matches are having issues. I have copy/pasted the title for "Hunter x Hunter (2011)" straight from TheTVDB and Plex still can't find it. Hama works, but I would prefer TVDB gets fixed.

Would be nice if you could type in the TVDB show ID#.

I'm running PMS v1.0.0.2261.

Edit: Ok...so...I thought I had tried this before (before updating PMS...don't know if that made a difference). I typed in the show ID# on the search from the TVDB link for the show and it found it.

Can you expand a little on where you write the show ID?


#12

I'm having issues aswell, mostly with 2 shows weirdly. Kingdom (2014) and Sex&Drugs&Rock&Roll. Everytime either of these shows get a new episode imported it shows up as "Episode *" and I have to manually match the show and rescan.


#13

Well, shows like "Mr. Robot" are simple not matched. Because it searches for "Mr Robot" and will not find a match. There may more issues. I do have my own "patched" version of this Agent and have to rewrite it after every upgrade to keep it working is it should.


#14

Also diacritics is a issue for bundled version of Agent. So no match for series like "Reportérka".


#15

same here guys.


#16

I am finding the same issue with Mr. Robot. Season 2 episodes 1-4 show in the same Plex Tv location but episode 5 shows in a separate plex tv location. All episodes are in the same folder on the server. Can anyone send me the step by step work around?

Same issues with the show the Fosters.


#17

I'm having the same issue but with Game of Thrones. It'll match the show but none of the episode information, images or show description appear.


#18

I have the same problem on my Synology and Shield Tv Server, but not on the same Tv Show !!!! :(


#19

Same Problem Star Trek Enterprise. I even tried typing in the show ID number in the search field, but that did not work either. When is this going to be fixed?


#20

This is still broken, correct?