Plex Drive NOT Connecting After Update!

Plex Media Server Desktops & Laptops
1

Getting “Access Denied” in Windows 10 while trying to reconnect to my drive that I use on my NAS DS718+ for my server, ever since I updated Version 1.15.2.793 this has been happening it’s asking for my Network Credentials, I put in the CORRECT password & I’m still getting access denied, it’s very annoying. Please help! I ended up disconnecting my drive to try & reconnect but then…ACCESS DENIED while I put in my correct password.

EDIT:
Also when I try to map my network drive again, when the network credentials log in pops up, it’s already saying “the username or password is incorrect”…

2

Go to your Synology Control Panel -> Users and verify the credentials for your Windows username there

Next, make certain that username has access to the shared folder(s) in Control Panel - Shared Folders - Permissions.

3

Thanks Chuck, I got that problem out of the way but now I’m dealing with a new issue. Very similar to this one.

So at first I could not connect via my Network Devices on my PC then I figured that problem out but once I did connect, that’s when everything went downhill & when I went to open up Plex via my NAS like I usually do when I restart or turn on my PC, my server was unavailable & it was forcing me to create a new one. The weird part is, all my media isn’t deleting or anything because on my PC it shows the drives being used like before, I just cant access them in Plex.

4

I can’t help with Windows. (not a Windows guy)
I can help with running the server on synology.

Which is the use case here please?

5

Well my server is unavailable but I can still see all my media via file station on my NAS so yeah, that’s what I’m dealing with now. I’m guessing I have to add my media all over again?

6

WHICH OS is your server on please?

Running server on Windows or Running server on the Syno directly?

7

Running the server through the Synology NAS via Google Chrome on Windows 10

8

Then the issue is with that Plugin (github) and not the server.
Also, unfortunately, not anything I can help with.

I will retag this to Windows .

Hopefully someone there can help.
I also suggest looking on Github for help/howto info.

9

Appreciate it Chuck, every time I try to get this to work, I just keep getting more & more bad results, I now don’t have a server. Getting a message saying “no soup for you”, I was ready to start over from scratch but now this. LOL, ah the stress.

10

My suggestion is to first get the external drive mapped properly.
Without it, you won’t have access to that media
Next, map the synology media drives

Now, with all media available, Install Plex fresh
point it at one library at a time and let it build.
When building is complete, add the next. Repeat until done

1 Like
11

Ok will do, do you think I should make a whole new Plex account or is that too extreme?

12

There is no need for a new account. When you install fresh, a new server instance will be created.
Give it a Friendly name which is different so you can easily identify it.

Once all is configured, you can then delete the old server from Settings - Devices - Servers

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