@ChuckPa Thank you!
While I have you on the line, most of the errors went away after reinstalling the server, but the homescreen is still not customizable. When I reset the settings for the homescreen the setup screen is visible for a split second and then it goes away with no possibilities to customize the homescreen. I truly miss the âContinue watchingâ which since two weeks back doesnât show up on any of my devices. Is this a known bug?
Checking my shield⊠standby
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Plex shield app, version 9.6.0
Itâs been moved to Recommended.
I canât speak to why it was moved. I only get involved with testing the Shield when there is a major app version change. My hands are pretty full with the server platform.
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Continue watching has always been part of recommended. But regardless please make another topic about that as it has nothing to do with resetting certificate.
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May I ask what could lead to this error of API rate limit showing up? 
I luckily never had this issue and would like to keep it away from my servers.
Sorry if this has already been written hereâŠ
12 posts were split to a new topic: Cert does not match
Can I also have someone reset the cert on my account? I have been getting this error for the past couple of weeks and even with the server off for a day it still shows up in the log every few minutes.
CERT: Error acquiring new certificate: Failed to upload CSR: 429, <?xml version="1.0" encoding="UTF-8"?>
good thank
Hey mate, are you able to take a look/reset my certs? I am having errors regarding [CERT] TLS connection from XXXXX came in with unrecognized plex.direct SNI name âXXXXXX.plex.directâ; using installed plex.direct cert
Or am I missing something else?
Your cert was fine. I reset it anyway.
Please restart the server and your devices.
If youâre getting an unknown/bad SNI from one of the players, restart that player.
It is probably still caching the old cert/connection
Thanks for your help once again mate!
Hey man, could you please reset my certificate, too? Got a power outage and the cert file got corrupted, Plex tried to rebuild it many times until my API limit exceeded. Now I deleted all corrupt files, but canât get a new certificate because of the API limitation. Thanks in advance!
Looking at your account, Youâve been issued 5 certificates within a 30 minute window.
There must be a problem on the host (easily corrected)
- with PMS stopped
- In /var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Cache
- Remove the
cert-v2.p12 - Also make certain the Plex user (default is plex:plex) has ownership of all of /var/lib/plexmediaserver and everything below it.
Something is preventing PMS from saving the certificate.
I will reset it now for you.
Please check/correct the certificate storage in Cache .
I already deleted the cert before, but now I got a new one, so thank you! 
Should I restart server now?
Yes. Simple restart to be certain all is well.
Seems to work for now, thank you very much for your support!
But looking at my log, I just discovered another corrupted file, itâs the main.der file in Cache/OCSP.
Can I just delete this and Plex will rebuild by itself?
YesâŠ
Stop Plex.
Delete it.
Start Plex
Let it self-populate.
It should be around 503 bytes in length
Thank you! Everything working now and I can connect securely again
Hello, after resetting my password and choosing to âsign out connected devicesâ I have reclaimed my server, but I am getting the âAPI rate limited exceededâ error and cannot access my server over a secure connection. Could you please reset my cert as my server is unable to acquire one. Thanks!
