Plex Employee to Reset Server Certificate? “API rate limit exceeded” error

Plex Media Server Remote Access
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Dec 10, 2023 07:45:14.219 [140435188812600] DEBUG - [Req#c8] CERT: Certificate did not exist, fetching a new one.
Dec 10, 2023 07:45:14.219 [140435188812600] DEBUG - [Req#c8/HCl#2a] HTTP requesting GET https://plex.tv/api/v2/devices/969255c95555f80cd78528431091313a60b9874d/certificate/subject
Dec 10, 2023 07:45:14.273 [140435254799160] DEBUG - [HttpClient/HCl#2a] HTTP/2.0 (0.1s) 200 response from GET https://plex.tv/api/v2/devices/969255c95555f80cd78528431091313a60b9874d/certificate/subject (reused)
Dec 10, 2023 07:45:14.282 [140435291355960] DEBUG - NAT: UPnP, didn’t find usable IGD.
Dec 10, 2023 07:45:14.282 [140435291355960] DEBUG - NAT: PMP, attempting mapping.
Dec 10, 2023 07:45:14.304 [140435188812600] DEBUG - [Req#c8/HCl#2b] HTTP requesting PUT https://plex.tv/api/v2/devices/969255c95555f80cd78528431091313a60b9874d/certificate/csr?reason=missing&invalidIn=0
Dec 10, 2023 07:45:14.388 [140435254799160] DEBUG - [HttpClient/HCl#2b] HTTP/2.0 (0.1s) 429 response from PUT https://plex.tv/api/v2/devices/969255c95555f80cd78528431091313a60b9874d/certificate/csr?reason=missing&invalidIn=0 (reused)
Dec 10, 2023 07:45:14.388 [140435188812600] ERROR - [Req#c8] CERT: Error acquiring new certificate: Failed to upload CSR: 429, <?xml version="1.0" encoding="UTF-8"?>



Dec 10, 2023 07:45:14.389 [140435289246520] DEBUG - Completed: [127.0.0.1:45162] 200 POST /myplex/claim?token=xxxxxxxxxxxxxxxxxxxxnpQEtH (55 live) #c8 GZIP 858ms 4117 bytes (pipelined: 28)
Dec 10, 2023 07:45:14.426 [140435256908600] DEBUG - NAT: UPnP, getPublicIP didn’t find usable IGD.

Migrated plex server from one machine to another and I deleted the cache folder, I now get this message, and hence I cannot access the server remotely and I cannot claim the server to add it to my account.

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Logs.zip (685.8 KB)
Might as well include the logs :slight_smile:

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Nvm fixed seems like Plex was blocking my VPN’s ISP.

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@ali20541

It was not your VPN being blocked.

Your server had hammed Plex.tv with too many requests over a short period.

On Plex.tv, I see where you’ve used 4 certificates today plus one last night.

You normally use one per 3 months.

The combination of excessive cert requests plus new server claiming causes Plex.tv to throttle the IP address.

If you look in your logs, you’ll see those returns.

When this type thing happens:

  1. Figure out why so many certificates are being requested (usually a permission problem where the container is writing to HDD/SSD)

  2. Be patient for a couple hours until Plex.tv is convinced it’ll behave again – after which it will allow the IP address again

Turning off your VPN changed your IP address. That’s why it worked.

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